Box.co.uk Reviews

Name: Box.co.uk
Address: First Avenue, Minworth, Birmingham
Rating: 4.26

4.3 Rating 2,212 Reviews

82 %

of reviewers recommend Box.co.uk

Company Reviews

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Metrics

4.3

Based on 2,212 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 56%
Customer Service
Communication Channels	Email, Telephone

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Phone:

0121 202 0000

Location:

First Avenue, Minworth
Birmingham
b761ba

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Box.co.uk 1 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is just awful, this company has done nothing to assist me so far. I have placed an order in March and it has yet to arrive, no body gives me answers, no tracking numbers are provided, no body to talk to but the chat on Facebook and that too feels like a robot. They refuse to refund me yet do nothing to investigate the matter and find a solution. AWFUL!!!!!!!!”

Helpful Report

Posted 4 years ago

“Terrible customer service, very slow response to emails. Sent me a laptop that broke within two weeks, no apology and so far waited 16 days for a replacement. Repeatedly had to chase them up as no response to emails.”

Helpful Report

Posted 4 years ago

“Ordered on line and received an email informing me it was going to arrive today which was earlier than expected. Booked the day off work and at 3.30 in the afternoon contacted Box by chat and was informed by Blayne that it wasn’t coming today but probably tomorrow. The item could not be last without me being there so that means I’ve got to take another day off work. If you say it’s coming early on a specific day then it should be there. I can’t afford to take days off work for no reason Blayne showed the empathy of a Rottweiler”

Helpful Report

Posted 4 years ago

We're sorry for the experience you received. We will look into our processes and see where this can be improved for the future.

Posted 3 years ago

“They currently have my money and my product and refuse to send me ether..”

Helpful Report

Posted 4 years ago

“Do not order from this company. They do not care at all about the customer. I placed an order for next day delievery and spoke to Blayne from Box to make sure everything will get sent out accordingly. I was contacted by DPD to tell me that the full address not given and I checked DPDs delievery address and my door number was not given. I checked on BOX and my invoice and delivery address is correct but the postage they gave to DPD was incorrect. Spoke to an advisor, Blayne, who thought he could change the delivery date to Monday when it should of came Friday WITHOUT telling me. He told me he would fix the issue and changing the date for 3 days after the promised date, when I paid extra for delivery, is terrible service. A simple double checking of the address was not done. A simple copy and paste of the invoice was not done. Terrible service, never using Box again and making sure anyone I know does not use this terrible company. Getting a refund, also the customer service is beyond terrible.”

Helpful Report

Posted 4 years ago

“Total scam. Sent me faulty items knowlingly, conveniently out of stock and couldn't offer a replacement. Dont give these people your money, that is all that matters to them. I hope your business fails, you are a disgrace.”

Helpful Report

Posted 4 years ago

“Terrible customer service rude staff and I cancelled my over £1,000 PC order would not return or recommend these cowboys with attitude issues towards customers AVOID LIKE THE CORONAVIRUS”

Helpful Report

Posted 4 years ago

“I ordered earphones and I received an empty box. I immediately connected to their online chat and sent photos. They told me they would open an investigation if I sent the information to them by e-mail. I did but i never heard back from them. Unacceptable.”

Helpful Report

Posted 4 years ago

“Ordered Synology MR2200ac and RT2600ac from them. After 1 week turns out the MESH networking of this device doesn't work correctly and has been an issue for months. Returned as not as described. Got an email to say that one of the items I returned was scratched and got sent a photo - and that they would not be refunding up to 25% of the original value. I took photos before I returned the items and also had only placed them on a wooden shelf during their use. Everything was shipped back in the original packaging correctly. The photo they took was clearly a plastic moulding issue on a tiny foot on the MR2200ac, in close up and with extreme lighting. After consulting with Synology direct who then rang box.co.uk and were told the same issue I then recicved out of the blue a full refund. I then had to tell Synology how box.co.uk were breaking consumer law with their approach. The feedback on these review websites and from FB groups for Synology products was clear - they were trying to pull a fast one - and this included advice from commercial photographers and others who were clear about the issue being a moulding issue and the photo was taken to highlight a very tiny issue that wouldn't have been spotted by me or others so was likely to be there from new. Plus the legal obligations that box.co.uk had and were trying to wriggle out of. I would give box.co.uk the benefit of the doubt but I am adamant that I took great care of the products when in my care, I was not trying to return a product that I had damaged (it was for a not as described product MESH issue) and that the issue they highlighted was a manufacturing issue - plus this behaviour seems to have occurred before from them. They have given me a full refund - but be aware if anything goes wrong - seems they try and pull a fast one.”

Helpful Report

Posted 4 years ago

“Firstly placed an order and paid for next day delivery which wasnt next day or even the day after and then one item came with DHL and another with DPD! Secondly after they finally arrived they were both faulty. I then Returned faulty devices and hard drive and was made to wait for their engineers to test the device before a refund or replacement was issued. This is terrible customer service especially when this was vital for my business to operate in these tough times! AVOID AT ALL COSTS!!”

Helpful Report

Posted 4 years ago

“Got my 3D printer for my 50th on Xmas day 3 months later it’s faulty, contact them and they are not interested in replacing . I’ve now been waiting 2 months for replacement part and nothing . Contacted to day and told I’ve got to wait. What sort of company thinks it’s acceptable for someone to wait over t months for a part???. LCD screen stopped working and was advised to use end of a pen to press it ... Laughable . Any decent company would not let you wait 2 months and just replace .. But I guess this shows what sort of company this is .... AVOID !!!!!”

Helpful Report

Posted 4 years ago

“Received a DIY product. Built it perfectly as per instructions. Signal performance was very bad. Returned and was told could only be refunded 79% of full price (-21%) because of little scratches they found on a part used for building the product. Launched an A-Z claim for a full refund. Several days later, they refunded me much less than the proposed amount and it was before the claim was even completed. These people are very unscrupulous.”

Helpful Report

Posted 4 years ago

Hi DA, We at Box.co.uk pride ourselves on our customer services and very sorry to read the below feedback regarding your purchase with us. Your comments have being passed to our After Sales Manager and we will investigate the exact details and reach out to you directly. Kind Regards Box Customer Services Team

Posted 4 years ago

“Absolutely Terrible Experience Banner regarding Covid-19 states everything is normal, delivery is normal.. options that aren't available will be disabled. They charged me 9.95 Monday 30th for 2 day delivery guaranteed on the 1st April, it's now the 2nd April and my Order has not been delivered, not been dispatched, it was processing but has in fact gone backwards and is now pending again. Service was offered and paid for, but not provided, and they have gone backwards in processing my order. Despite being more expensive, the parts ordered are required for a workstation to be built to allow a key worker, supporting the NHS Patient Health Systems and other applications, to be able to work, these were ordered entirely for the delivery speed to get them up and running quickly. Remove the banner, nothing is running as normal, delivery options weren't disabled, and the false advertisement it provides has surely hurt others like me.”

Helpful Report

Posted 4 years ago

Hi Oliver, We are really very sorry and unfortunately in the early start of the lock down we were under a lot of pressure with the volume of orders and implementing our social distancing polices for our staff's well being meant for a very short period of time (24 Hours) we were unable to provide the service levels promised. But this was resolved very quickly. I have asked our CS Team to reach out and provide a £10.00 Discount Code as an apology to you directly. Kind Regards Box Customer Service Team.

Posted 4 years ago

“Said item was in stock, took my money for next day delivery. sent me a dispatch email but never even had the item at all !!! DO NOT WASTE YOUR TIME !!!! Bad customer service, miss leading website. **** box !”

Helpful Report

Posted 4 years ago

“Absolutely the worst online provider I have ever used. Make sure you check everything as the customer service are a joke .. avoid!”

Helpful Report

Posted 4 years ago

“Very disappointed with the delivery service. I’ve been waiting for my tv for over a week. Firstly it was taken to the wrong warehouse somehow. So I’ve waited for 4 days for a new delivery. Then the delivery was attempted and not left at concierge like every other parcel usually is. So need to wait another 4 days to receive my delivery. Extremely unhappy. Customer service was not helpful on this matter.”

Helpful Report

Posted 4 years ago

“Awful. Order supposed to turn up on date. Phoned box - they had no idea. Then said it'd be tomorrow now. Then when I complained they said it was their suppliers fault not theirs then blamed snow in birmingham.”

Helpful Report

Posted 4 years ago

“Lured by the cheap prices, i purchased a laptop from this company 2 years ago (formerly cqlled saveonlaptop). It died within 2 months of having it. I sent it back and they repaired it, it appeared to have been faulty to begin with. 2 years later it stopped working, as silly as it sounds, i still went back to his company, now called Box, again lured by the cheap prices... Well they sent me a laptop with no operating system, i sent it back and after 20 days, i chased them to get confirmation as regards to when i will receive it. They simply reply they will issue a refund. I guess they couldn't be bothered fixing it but 20days without a copunter for work has been hell. My advice is to not be fooled by the cheap prices and go to a decent reseller.”

Helpful Report

Posted 4 years ago

“Absolutely the worst shopping experience I have ever had from an online company. I ordered a new graphics card well over £300 and when I got it the fans were faulty. I understand this and these things happen. The real issue came with the returns policy, it took 4 days before they even acknowledged the item and "tested" it. Further to that it was another 3 working days before it was refunded to me. I feel this is completely unacceptable and will be just using Amazon from now on. Complete joke and would warn anyone away from these.”

Helpful Report

Posted 4 years ago

“highly disappointing service and awful postal packaging. Was in mid chat with a sales rep named John last week and he eventually left the chat not even asking if I was finished or if he could help with anything else, simply ended chat and was gone. Awful show of care and service. Before he'd gone, I asked him if they would ensure that my laptop purchase would NOT be sent in merely a postal bag, as they had sent me an ASUS back in January 2019 in a postal bag, and it had a lot of issues with it also. He assured me their warehouse do not package laptops like that, but hey!.... what does my laptop arrive in today.... ? A POSTAL BAG!!! and it had stuff jiggling around inside the package! Going back to January 2019... I returned that ASUS I mentioned... and I have just today refused delivery of what might have been a nice Medion Erazer 2060 RTX! Box do not care about protecting their product in transit to their customers and it's no wonder they offer free and easy returns, so they can keep passing off these cheap uncared for laptops to the next unaware customer! I'm fed up with your awful service and lack of product care BOX! DO NOT BUY FROM THEM! It might seem like a good deal but you will get cheap, problematic devices and unsafe postal packaging, and unfriendly service. Plenty of other websites you can get better from. I now have to wait for a refund and will likely not be able get another device in time for Christmas!!”

Helpful Report

Posted 4 years ago

Box.co.uk is rated 4.3 based on 2,212 reviews