Brantano Reviews

Name: Brantano
Address: Interlink Way West, Interlink Business Park, Bardon, Coalville, Leicestershire
Rating: 2.22

2.2 Rating 69 Reviews

29 %

of reviewers recommend Brantano

2.2

Based on 69 reviews

Customer Service
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About Brantano:

Place where you can buy fantastiv range of Shoes and Boots at Brantano footwear online. The latest ladies, Men’s and kids Shoes in a huge range of styles Including brands such as Clarks, Hush Puppies and Skechers.
Brantano was established in the UK in 1998 and has over 150 stores across the country, we are known for our great value shoes for all the family. Brantano’s website has a huge range of shoes for every family member with brands ranging from Nike, Skechers, Hush Puppies and Clarks.

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Location:

Interlink Way West, Interlink Business Park, Bardon, Coalville
Leicestershire
LE67 1LD

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Brantano 1 star review on 4th August 2017

COLIN FLOWERDAY

Brantano 1 star review on 1st April 2017

Colin Flowerday

Anonymous

Anonymous // 01/01/2019

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“Wow your store in Linwood service was outstanding !!!! I visited last week with my mother your girls answered every single question she asked with a smile never losing patience, returned with son yesterday and got greeted with a smile nothing was a bother amazing customer service think these girls deserve some recognition”

Helpful Report

Posted 7 years ago

“This the first time I have shopped at Brantana this was in the Inverurie branch.I bought a pair of boots which were in the sale.I found the assistant that served me very pleasant and most helpful..”

Helpful Report

Posted 7 years ago

“I ordered four pairs of shoes online from Brantano on 23rd September 2016. I kept one pair and promptly returned the other three pairs (each costing £60) in one parcel. There was a long delay before any money was returned to my credit card, but then only for two pairs, not three. On telephoning customer services, I was asked to send a copy of my credit card statement as proof that this was the case. After doing so, I was told that the outstanding money had then been returned to my credit card. However, no refund materialised so after three weeks I contacted Brantano again. Computer errors were blamed (!)and I was then told that a cheque would be issued and posted to me. That was three weeks ago! After a further phone call today, two months since I put in the order, I was told that the cheque had been posted yesterday! I await to its arrival, but I shall never order anything again from Brantano. I have never had any such problems with any main department store when ordering online.”

Helpful Report

Posted 8 years ago

“My husband bought a pair of slippers on Wednesday but by Friday of the same week one of the slippers was coming apart. Unfortunately we had disposed of the receipt thinking they were OK and couldn't retrieve it from the sack in the community bin used for the block of flats where we live.We went to the store on Saturday morning to hopefully exchange them or failing that request a refund.My husband went on his own only to be told nothing could be done without a receipt. Unfortunately he lost his cool and left the shop. I subsequently went in and asked to speak to the manager. I explained that my husband was under immense stress having been diagnosed with terminal liver cancer the week before with a possible life expectancy of two weeks hence the reason for losing his cool. The manager said that she didn't accept that he could be rude to her staff. I asked that perhaps knowing this that perhaps she could cut him a bit of slack. Her attitude was cold and unhelpful. I was able to show her the email received from Brantano confirming my " Free Gift" for my purchase and she finally said I could have a credit note. I would never shop in Brantano again and the attitude of the Manager in the Burton upon Trent store was cold and totally unsympathetic. Terrible customer service as the goods were not fit for purpose under the current law.”

Helpful Report

Posted 8 years ago

“I had previously vowed never to shop in Brantano in Perth again after having a bad experience with both staff and management around 2 years ago. The lack of customer service astounded me and the shop was dirty and unorganised. However when my son returned home with school shoes fit for the bin and the local clarks store being closed I was left with no choice. When we entered the store I was pleasantly surprised to be greeted by two smiling staff members before I even had the chance we were offered a measuring and fitting service by a lady with red hair she was very helpful knowledgable and spend a lot of time with us ensuring my sons shoes fitted correctly. We ended up purchasing a pair of trainers as well. The store looked clean and the ambiance was generally a lot better. What a turn around from a few years back. I would now happily recommend the store to others. Great selection and great service .”

Helpful Report

Posted 8 years ago

“Absolutely terrible online service - shoes are great if they fit but if they don't you have no end of problems with incorrect returns, withholding money and their Customer Service Team just don't seem to understand. Would not recommend them - deal with a much more reputable company.”

Helpful Report

Posted 8 years ago

“Awful awful service, I was served by the manager and he was barely civil! Not a please or thankyou; shop not busy but still rubbish slow service”

Helpful Report

Posted 8 years ago

“A ten to fifteen minute wait at the cash deal to pay, and I was at the front of the queue. One person serving the tannoys for help no one came. Not a good example of customer srvice at the Norwich store.”

Helpful Report

Posted 8 years ago

“Got what I wanted quickly at a fair price”

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Posted 8 years ago

“Went in to the branch in Ilkeston today 16/9/16 (waterside retail park) I was served by a nice young chap who couldn't have been more helpful. Got my boots water proofed in the spray machine. They came out perfect. I was dealt with in a professional manner and the lad was a credit to the company”

Helpful Report

Posted 8 years ago

“Disgusting service, taking money from my card when an item wasn't even in stock and not refunding when requested, would not recommend to anyone.”

Helpful Report

Posted 8 years ago

“I had some problems with an online order due to your move in august 2016. The lady I phoned a your customer service center (Amy) was very polite,apologetic and so helpful. She sorted all the issues while I was on the phone. The issues caused by your move are understandable and the main thing is the costumer service I received was of the highest quality”

Helpful Report

Posted 8 years ago

“Bought 2 pairs of boots which were not fit for purpose. Managed to wear them for one day before they were so uncomfortable that I couldn't wear them any longer. I had to go and buy 2 pairs of inner soles to make them last a couple more days before I could get home and find a bin. Recently bought a pair of sandals which again lasted 1 day before they were unwearable. When I went to the Waterlooville store I was greeted by a very rude woman who made me feel about an inch tall. Slagged me off in front of my partner, she thought it made her look clever (not) Will never go shopping there again. customer service nil. Better to go shopping at Pavers Port Solent where you are treated with the respect you deserve. Lovely selection of shoes too and good prices.”

Helpful Report

Posted 8 years ago

“Elgin branch = Awful Waited for ages at the till, had to go and find a member of staff who grunted when I asked if I could get served. Another staff member served me, didn't apologise for my wait, took payment, didn't asked if I required a bag, very poor service. Some training in customer relations required I think!”

Helpful Report

Posted 8 years ago

“Bought shoes for £49.99 then when I got out of shop and home. noticed I had email earlier from then 25% off £40shop .maybe if staff knew there was discounts sent you would have thought they might of said .contacted brantana all I got was sorry you missed out .very angry shop quite often there.”

Helpful Report

Posted 8 years ago

“My husband and myself visited Brantano at Tong garden centre, Bradford and would like to say thanks to the duty manager Trisha, for the light hearted banter, effective service and generally making our shopping experience very enjoyable. Oh the shoes are great too :-)”

Helpful Report

Posted 8 years ago

“Used the new shoe protection box charge £4.00 put my new penguin suede shoes in them price of shoes £68.00 after treatment they are now worth £00.00 Stained BRANTANO answer we will give you £25.00 credit which I refused Disgusting service (Swindon Branch) The box is designed to put a protective spray on shoes bot my shoes came out stained No help from manager etc”

Helpful Report

Posted 8 years ago

“Bought some shoes for my husband took them back to get size smaller as came up big the duty manager was very rude and disrespectful actually argued with me so what happens to customer is right I never got my replacement I took the refund went to next and bought a pair there where they were so polite and helpful so as a monthly customer on line and in store spent a lot of money on shoes for me, my mum and my husband oh and my grandson I will never set foot in martlet ham brantana again il go to next or elsewhere awful a young boy talking down to me a middle aged lady with a degree as well and told off.”

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Posted 8 years ago

“I visited Brantano in Malvern today and I asked a member of staff if she could help me. I usually purchase the same type or similar Emilio Luca court shoe every time as they are very comfortable. I could not see them on the shelf and she said what you see is what we have got. I asked if the lady at the till might be able to order them in for me as they had in the past and she said that she was in charge here and that they couldn't. I was upset by her manner as she wasn't very polite and so I left the store and purchased a pair of shoes at Clarks in Great Malvern instead. I am a very easy going person and try not to upset anyone and the member of staff upset me how she spoke to me and I am not sure whether I will ever go to Brantano again after today.”

Helpful Report

Posted 8 years ago

“visited Queens retail park Stafford branch today to ask for help and advice regarding a pair of shoes I had previously purchased. I spoke to the duty manager, Sandra, she was very helpful and understanding and gave me a replacement pair, as I have problem with suitable shoes she made the task easier for me. Thank you Brantano and Sandra excellent service .”

Helpful Report

Posted 8 years ago

Brantano is rated 2.2 based on 69 reviews