“I wish you would change the video call format to zoom. The one on the app is not super user friendly and I want to be able to use my computer and take the call on full screen”
“I love my therapist and the intake process. I felt like I could get everything out and not down play my feelings/issues. I also love the reminder that are sent out for appointments. I tend to forget appointments so it’s very helpful. I also like how easy the website is to use. I was very hesitant for online therapy because I am not good with technology. This has been so easy and convenient.”
“Not happy about missing a appointment due to my WiFi acting up and being charged for a appointment with my therapist it is keeping me from wanting to risk making anymore appointments with the dr”
“scheduling follow up appointment is virtually impossible. Your app stinks!!! I tried getting help from support and it took them a week and suprise suprise, they didnt help.”
“It’s easy and there are so many resources. I love that there are exercises that coincide with the therapists visits. It’s a complete package. I have seen many improvements in my day to day life as a result.”
“The practitioners are wonderful and caring. But I really have to say the App itself sucks. Too many glitches, can’t make appointments and takes DAYS to get a response back from customer service. I’ve had to wait up to 4 days before getting a response. I mean you’re in the business with mental health clients, you’d think there would be a sense of urgency to make sure we are actually getting the help we need. And not sitting and waiting for a glitch to get fixed before being able to see a practitioner.”
