British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,021 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,021 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 3rd December 2024

Faisal B

British Gas 1 star review on 2nd December 2024

Richard Parsons

British Gas 1 star review on 9th November 2024

Anonymous

British Gas 1 star review on 22nd October 2024

Patrick Kennedy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT GO WITH BRITISH GAS Absolutely scamming people don't not go direct debit they will rinse your bank for 2 days I was billed 132 pounds like how not just once but twice their staff are rude and incompetent they have no clue what they are doing and left me and my son with no power or heating for 46 hours and on the vulnerable list still nothing i lost all my food in fridge and freezer and no compensation for that just a £30 deducted from my bill due to non attendance of engineer staff hang up on you or pass you over to another member of staff and hangs up if it's too much bother as they haven't got a clue they are like robots”

Helpful Report

Posted 1 year ago

“My tablet reader stopped so I rang on the 7th to ask for an engineer. This is not the first time for this fault so I knew it was an engineer’s job. BG refused and said I was not a priority. I amPAYG and had hardly any left. I had topped up the day before for 50 BG said they would sort it remotely in 6 days. They did sort it by cutting me off. The whole house runs on Electric- no heating or hot water. BG then offered an electro an after Christmas. I was told I had to put a 16 digit number in my meter. I explained I can’t reach my meter to do this. It is high on the wall above a door. They said get a step ladder and ask a neighbour. One BG guy suggested I take the meter of the wall and then do it. As I explained to him the main cable go through the meter. He didn’t seem to understand that it would be like pulling out the wires on a kettle and then expecting it to boil. I climbed on a chair in the end to get the credit- I suffer from vertigo and was was trembling all the time, holding a torch and a piece of paper with the instructions on. I now have 30 on credit until my engineer does come on the 12. This won’t last even if I have no heating or hot water on. I have not been able to cook my Xmas dinner or have friends over because I am trying my best to make the electric last. I will soon be in the dark with nothing but BG thinks that is ok. I am 55 and live on my own in the middle of the country. I have spoken to over 15 customers service people ( most from other countries ) and not one has a single clue. Would not recommend this company to anyone. As soon as problems are sorted I am moving to another company.”

Helpful Report

Posted 1 year ago

“If I could give this review 0 stars I would. This morning, these incompetent thieves took over £300 in my bank account without my knowledge and I am now left with £25 - bear in mind I am a single mother living with two daughters. They said that I am in a debt and that I owed them £800 but last time I checked I cleared my debt back in June of this year. I barely use gas in my house and I have a monitor so I have been monitoring the amount of gas I use. Daily I don’t even use up to £5.00 worth of gas but they still claim that I am owing £800 and I could potentially be restarting the whole process of clearing the debt that I apparently “owe” them . This is having a negative toll on my health. Your customer service is terrible and you all are jokers.”

Helpful Report

Posted 1 year ago

“I had a pre payment meter in my property before I moved in. I asked if I could have it replaced with a credit meter because I didn’t owe anything. I asked if I could receive an estimate on how much it would cost me in direct debits. The lady on the phone couldn’t give me an answer and told me to apply online. I got absolutely no where and I feel like I’ve been forced to stay in a pre payment meter which is costing me a fortune”

Helpful Report

Posted 1 year ago

“i have 198 pounds on my gas card they cut my gas of for no reason took weeks of complaints to get a new meter fitted pay as you go then sent me a new card but the credit is on the old card no one knows how how to refund the credit to my new card i have spoken to 10 different people some in africa and india they are just a joke i have no gas now over christmas they dont care no gas no refund”

Helpful Report

Posted 1 year ago

“Stressful experience over the past 5 months, outsourcing doesn't pay, advisers give differing answers and are poorly trained, after my mum's death trying to sort out her affairs has been okay until it came to British Gas who are uncoordinated, poorly trained, waits are terrible, don't know what they can or can't offer, all in all a rollercoaster of a terrible experience just when I didn't need it, I would NEVER recommend British? Gas”

Helpful Report

Posted 1 year ago

“One star because I can’t enter a lower rating!!! What an awful company!! Left now - waiting for my Credit to be sent back to my account - ‘Oh no Sir, you owe us!! - twice this has happened!! Expecting £163 refund - as per my Online Account (updated by my British Gas Smart meter) But no! I, apparently owe them £73!!!! They invent Bills, figures pulled out of the sky!! THIS COMPANY IS INCOMPETENT!!!”

Helpful Report

Posted 1 year ago

“I have spent the lSt year trying to sort my bills that I knew were wrong they finally admitted fault but I am struggling to get my overpayment back they threatened me with debt collection on 3 occasions and and I had threatening letters awful terrible service and I am still fighting them ....I'm now with octopus and what a difference the cust service is excellent shame on you british gas”

Helpful Report

Posted 1 year ago

“British gas customer service is non existent cancelled 4 bills then said i owe them money for a bill which was paid 3 months ago . No point in phoning them up most of the staff are useless . Send automatated repllies to complaint emails . Given my terrible stress useless company”

Helpful Report

Posted 1 year ago

“British gas took a huge amount from my bank no bill no explanation. I have been ill since.”

Helpful Report

Posted 1 year ago

“Absolutely terrible company. Customer Service is the worst service I have ever known in any company. Same company but totally different systems that don’t work for Gas and Electricity a big company such as British Gas HOW CAN THEY GET IT SO WRONG! They make it so difficult you to speak to anyone in this company. Customer Service and Customer experience is just so shocking! Will definitely be looking to change supplier!”

Helpful Report

Posted 1 year ago

“The service is appalling. I used to receive a paper bill that was quite often just an estimate. Funnily enough it was always an estimate in the winter time leading to a huge demand for payment followed by an accurate reading in the summer leading to a very low payment meaning that British Gas held onto a few hundred pounds for approximately six months ( multiply £200 by 1M customers and you get a vision of the size of the money that they owe the British public). Now they just tell me a reading is due, don't bother to send a bill and threaten debt collection when I haven't paid whatever they demand. What are OFGEM doing with this bunch of clowns, surely they should be taking action against them. I will be contacting the Ombudsman and seeing whether they can take action. It would be nice if the British public could enter some kind of class action against British Gas and demand OUR money back. It seems that you have to select at least 1 star to write a review but in reality it should be 0 stars.”

Helpful Report

Posted 1 year ago

“Useless and no replies to emails. What kind of a company does not have email addresses for their customers to use. It is nearly 2024, not 1994! I have even been emailing British Gas's complaints email address (the only one they have that I know does work) and even they ignore the emails that they are sent to them. This has been going on for several months regarding the electricity supply to my office in Tunbridge Wells in Kent. I would suggest that if anyone is looking for a utility provider that they do not use British Gas for either their gas or electricity. People are not willing to sit on hold for an hour to speak to your company. Why did you chose to remove all of the email addresses that your customers used to use to contact you. Account A11421104.”

Helpful Report

Posted 1 year ago

“Absolutely terrible customer service after British Gas decided to Estimate my electricity meter reading. We purchased the cottage in April 2023 and the previous owner was using British Gas as their supplier. Meter reading all submitted on first/last day of house sale and since then British Gas haven’t been able to take my meter reading because they “estimated” my reading in June far too high in the first instance Since then, I’ve been unable to get them to listen, review images, send out a meter reader and even cancelled a Smart Meter installation less than 24 hours before it was due. It’s still not installed! Ofgem have been informed but nothing back from them yet. 7 months waiting, British Gas, and based on my readings you owe me nearly £600 and a visit to install a Smart Meter Stop overcharging me and causing me stress over incorrect meter readings you guess at!”

Helpful Report

Posted 1 year ago

“Customer service appalling I have switched supplier to different after just 2 weeks”

Helpful Report

Posted 1 year ago

“Absolutely useless. Couldn't get through to anyone and when I finally managed, the guy couldn't understand a word I was saying. I had to cancel the call.”

Helpful Report

Posted 1 year ago

“Useless system and useless customer service”

Helpful Report

Posted 1 year ago

“They take money when they know you do not have it to pay you back and leave you with nothing to feed your family then when you ring them up they want more money. This company wants to be ashamed”

Helpful Report

Posted 1 year ago

“I don't want to give a single star because this is rubbish, it eats my £4 to £5 on every topup. The old topup system by the key was good.”

Helpful Report

Posted 1 year ago

“So many problems since joining them, customer service is a joke”

Helpful Report

Posted 1 year ago

British Gas is rated 1.2 based on 3,021 reviews