British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,021 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,021 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 3rd December 2024

Faisal B

British Gas 1 star review on 2nd December 2024

Richard Parsons

British Gas 1 star review on 9th November 2024

Anonymous

British Gas 1 star review on 22nd October 2024

Patrick Kennedy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Asked me for a meter read, then everytime I try to send it ,they tell me I'm up to date, showing me last meter read the beginning of February, even though we're in June. The most incompetent company I have ever dealt with.”

Helpful Report

Posted 2 years ago

“They never showed me my bills on the app i kept phoneing up every month to complain about not seeing my bills they kept asking for meter readings then next month came no bill once again and I phoned them up and once again they asked me for the same meter readings they had asked for the month before so they take meter readings and do nothing with them dont process them and just leave you sat like a wally for a month with no bill this happened to me twice and twice they got me into debt they are very unorganised they do not listen to the customer when the customer is upset and frustrated on the phone they hang the phone up they got me into debt twice I wonder why i was frustrated and upset, there customer service is absolutely diabolical they don't care for the customer do not go with british gas they have now said to pay the remaining debt I have to make a payment plan and they will leave a mark on my name for 3 years so other businesses dont take me on so please do not go with british gas !!!”

Helpful Report

Posted 2 years ago

“Do not use british gas unless you have literally no other options. The most horrendously incompetent company I have ever encountered, which is saying something. It took 6 hours and 4 attempts to set up my account, even though my situation couldn'ty be simpler - one person renting a flat for one year who has a meter. Nearly every bill they send is wrong even when they have been given the accurate meter readings just before. And now, for no identifiable reason, they have moved my account to another server, meaning I cannot access it. I cannot access the account, close the account, provide meter readings or pay any bills. But it'll be me who has to suffer when they finally get their incompetent selves together and start chasing me for money I don't owe.”

Helpful Report

Posted 2 years ago

“Shocking customer service. No one handles anything. I have been awaiting my refund for nearly two months which I have constantly chased. I am awaiting a managers call for over a week still not received. Make sure you chase your refunds because they will not advise you off them otherwise and keep your money.”

Helpful Report

Posted 2 years ago

“Annual boiler service which should have been a formality as it has been in previous years, turned into a nightmare. Booked boiler service on a Thursday but engineer did not turn up until Friday. Engineer carried out a "service" & decided to disconnect the hot water due holes being found in the combustion box. Left my tenants without hot water for 4 days. I had to re-book a second engineer visit today & spoke with the same engineer who claimed that current bolier needed to be replaced with a new one as parts were no longer available. However further discussion revealed that parts for the boiler can be found online but British Gas don't want to do this & they want you to spend money with them on a new boiler. british gas engineer snuck in the fact that british gas offer interest free deals on new boilers (you see where this going right). Suffice to say I won't take british gas on their "offer" & will get a 2nd opinion on the current boiler. if it does need to be replaced then it won't be with british gas. A different angry/un-happy british gas customer :(”

Helpful Report

Posted 2 years ago

“Just a nightmare suppliers.”

Helpful Report

Posted 2 years ago

“A year and a half since leave British Gas i found out i was still on their database when they sent me a bill for a place that i'd moved out of, with meter readings pulled out of thin air, for a period of time i'd already paid for. Complaints emails don't get checked, live chat is basically like talking to a brick wall with "give money" spray painted on it.”

Helpful Report

Posted 2 years ago

“We were 3 weeks late paying our bill due to current difficult times, first time ever and they put £13 on our bill, I think this is appalling they are making billions of profits, it's legalised robbery.”

Helpful Report

Posted 2 years ago

“I had to take a day of work to allow a engineer to fit a smart meter which put me at a £90 loss. The engineer did not arrive and was told I would receive £30 compensation. I never received the £30 for 12 working days which entitles me to a extra £30 for non payment. British gas then payed themselves £30 on my behalf leaving me still £90 out of pocket. When I raised a complaint was spoken to like a idiot for 3 days on whatsapp then when I finally rang to end it all. I was told they are closing the complaint and I should go about my day because nothing more will be done. I have bipolar and have been dragged up and down made to feel I am insane being told everything I say is wrong and their is nothing I can do about it.”

Helpful Report

Posted 2 years ago

“Been waiting months to book annual service, when I did they failed to turn up, and offered to book another appointment in 3 weeks. Clearly they can take time off anytime they want.”

Helpful Report

Posted 2 years ago

“this company is a joke , will give you a lots off stress stay a way”

Helpful Report

Posted 2 years ago

“Paying almost £400 a year for homecare. Our boiler has broken and we have no hot water or heating, but BG cannot send anyone for a week. We were told when we took the boiler cover that they would be out in 24hours.”

Helpful Report

Posted 2 years ago

“My account was moved to British Gas when my previous supplier stopped trading. During the past 8 months they have issued 5 bills of which 3 were cancelled after payment, i which forgot to charge for electricity and 1 which used the wrong meter readings. Since increasing tariff at start of May they still haven't updated my smart meter to the new charges. This means my in house monitor is displaying garbage. Totally inept company, customer services are impossible to contact, how they are allowed to operate I'll never know. Shall vote with my feet and take my custom elsewhere. I wouldn't have given them ! star but that is the lowest available. My advice is to avoid this company like the plague.”

Helpful Report

Posted 2 years ago

“This company doesn't even deserve one star! The staff are so incompetent it's disgusting. They've messed up so much on my account since January that I'm now left in debt! I'm having to pay off for their mistakes too and it's F**ING disgusting! I was supposed to have smart meter sinstalled and only got one installed and in three days they've snatched £10 and said its a default and that the default won't even get put back onto my account! It's destroying me mentally because I'm constantly full of anxiety about losing everything! Once my meters are installed I'm immediately changing companies and going to citizen advice! I'm furious.”

Helpful Report

Posted 2 years ago

“£464.40 in credit when my account was closed. I just had to pay them £92 or they were to refer my case to a debt collection agency. No money refunded back to me. I need not say anything else. Absolutely shameful.”

British Gas 1 star review on 20th May 2022

Helpful Report

Posted 2 years ago

“Sorry to say that British Gas have been a complete nightmare to work with and it’s not getting any better. - I’ve made a formal complaint and still haven’t received a call - I’ve been promised 3 callbacks and nothing - every time I call, it’s very matter of fact and the system is always down so they simply can’t answer questions - I haven’t received a bill for almost a year and now I’m told I owe money - My tariff has changed and they didn’t let me know - Without agreement or notification, they increased my monthly direct debit from £125 to £270 which sent me overdrawn - Everything and every message pushes you towards the BG app, but it still doesn’t work, doesn’t show your data - I have been in credit for months, but they won’t return my money - Apparently you can get an EV rate for electric car charging, but then it doubles your normal day rate - After several calls I have no idea what’s going on apart from my bills have increased by more than 100% - My boiler is overdue a service even though they have doubled my service package price Honestly the list goes on and I have proof of the list above Help!”

Helpful Report

Posted 2 years ago

“Been with BG for 15months. At the time they gave me the best deal and I trust them before other suppliers.”

Helpful Report

Posted 2 years ago

“British Gas is the worse company I have experience in my life, I was closing my account with them and they made a mistake on our account, they were asking us to pay again where we already paid them. When I tried to contact them to get this correct, it take me 5 months to get this issue fixed and their agents were not helpful at all, every agent wanted just to end the call as fast as they can. Never use British Gas again”

Helpful Report

Posted 2 years ago

“App is absolutely rubbish can't get any readings off it smart meter seems to be working though I went long way round to get my readings just log into british gas and go too your account reading match with smart metre but it still won't update my phone numbers or send me my bill ive had solar panels installed and my lecce bill for 1st month is 10.14 which is mainly standing charge and that's the biggest scam going”

Helpful Report

Posted 2 years ago

“Trying to figure out why your app is not working.”

Helpful Report

Posted 2 years ago

British Gas is rated 1.2 based on 3,021 reviews