British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,026 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,026 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish customer service . We pay too much money . We have two meters at home and we call British Gas to explain them that something must be wrong because it is not really possible to pay the same tariff for both of the meters . We were on the phone for 2 hours trying to explain the situation and no one of the staff was able to help us I personally think that they don't really know the job. Finally we have been told that the management will look at our account and try to sort the things out for us . Unfortunately they haven't contact us at all and they just take the money of form the direct debit . Seems to me that no one from their management staff even looked at our account . The reality is actually that you can't really explain your problem they just don't know what to do . So disappointed that we have switch to British Gas .”

Helpful Report

Posted 4 years ago

“I have kitchen appliance cover and it isn’t worth the paper it’s written on. They are an absolute nightmare. My washer dryer packed up 7 weeks ago, and it’s still not sorted out, 3 people have been out to fit new parts and it’s still not working. It was finally written off by the repair man last week. I am now waiting fir a call back to let me know what is happening, as I still haven’t heard anything and it has now been another week gone by without my washer dryer being replaced. I’m fuming don’t get cover with BG they are awful. I will be cancelling my policy and going elsewhere.”

Helpful Report

Posted 4 years ago

“I have been a paying customer for the past 16 years but the level of service I have received the past few months has been appalling and I am so upset that I have cancelled my insurance, I am paying £76 a month for dreadful service, well not anymore !!!”

Helpful Report

Posted 4 years ago

“British Gas have a serious issue with honesty and transparency IM experience! Currently compiling case for the Ombudsman as I felt that I had no alternative but to leave with ongoing complaints unresolved and more and more irregular activity on my online account. Still a customer and no accounts settled but my meter read history has been archived and some non-bill meter reads pertinent to my complaint I am told have been removed! This is not the open honest solutions orientated approach one would wish for. The issues is a systems issue they should be grateful that I am highlighting it. System records meter reads as customer generated meter reads when they are not. Not good British Gas though I do see that others are suffering much worse. I CANNOT RECOMMEND this company but I do acknowledge that there are some hard working operatives who do their best to help, beleaguered customers when being thwarted by the companies systems and customer relations acting against customer interest rather than helping.”

Helpful Report

Posted 4 years ago

“First time I needed them they cancelled my appointment and said they now don’t service oil burners although this was my main concern at the start. They lied. Prepared to take the monthly money but not perform their job!”

Helpful Report

Posted 4 years ago

“This company’s got so bad with customer service ...long phone wait and then the person on the other end seems to no know there Job role, App doesn’t work properly the whole place is a nightmare AVOID”

Helpful Report

Posted 4 years ago

“Waiting time on phone system not fit for purpose System for reporting previous owner no longer at the property not fit for purpose Was put through to complaints dept was told by advisor 3 min waiting time 20 mins later terminated call not fit for purpose. Conclusion sack directors and get people in who know how to run a utilities business not jobs for the boys. 0 stars”

Helpful Report

Posted 4 years ago

“So frustrated with BG! , Not sure what else to do other than complain on here although it seems like its a waste of time and nobody at BG will care anyway. They tell me my Home Energy plan is coming to an end , they offer me new 1 year deals where there is actually an INCREASE in Electricity costs. I switch to a cheaper supplier & they charge me 2 exit fees !! Trying to speak/chat online or send complaint proved impossible . They're so arrogant ! .”

Helpful Report

Posted 4 years ago

“Their customer service is diabolical! Every 3 months I'm having to have bills reversed because they've charged to much! At one point, they billed me over £2000!!!! I live in a two up two down terraced house for Christs sake!!! Constantly battling with them about direct debits (which I might add, they are quick to increase and rob from your bank account). For a supposedly reputable company, they are a disgrace. Now to add insult to injury, you can't even speak to someone after 5pm. How the hell is that helpful to someone who works full time? I have been a loyal customer for many years, but will be looking for a new supplier straightaway. I wholeheartedly DO NOT RECOMMEND this company or its services. They should be closed down!!!”

Helpful Report

Posted 4 years ago

“The worst company I've ever dealt with. They are fooling people by their fix prices which go sky high once your with them. I am so unhappy with them and would not recommend them to anyone they just fool people I hate that company forever.”

Helpful Report

Posted 4 years ago

“British Gas Homecare are a complete joke. Trying to get through to them in the first place is a nightmare, they keep you hanging on the phone and then when you eventually get to speak to someone they keep you hanging on again, the sceptical side of my thinking in the hope you'll get fed up and go away. Two appointments made for one of their engineers to visit us, both times we waited in and both were no shows, no phone call from them or anything to explain. Full of excuses when I rang to complain with an offer from them of another engineer coming out nearly a week later!! Diabolical service, don't go there.”

Helpful Report

Posted 4 years ago

“Robbers!! And can’t get hold of them”

Helpful Report

Posted 4 years ago

“Received warm home discount today and was told at the end off last year when it was in my metre I could transfer some over to my gas. They done it no problem for me last year but when I call today they told me they stopped it 2yrs ago!! Everything I said/asked the manager. All he could reply with was I’m sorry for the inconvenience. Doesn’t really help when your asking why you got it the year before and not now.”

Helpful Report

Posted 4 years ago

“3 months waiting for a part Unable to get an answer from British Gas No call back after numerous calls”

Helpful Report

Posted 4 years ago

“Worst company ever .I do not recommend. Only if you like to spend hours and days and weeks of your life on the phone with them bad customer service...3 weeks since I'm trying to get a refund for a top up online that didn't go through my smart meter but they won't return money into my bank account or top up my smart meter ... Sick of so many lies. I don't know if it's the customer's service that is so sh..t or the company who won't allow them to sort out people's problems and make the lie to customers every day.”

Helpful Report

Posted 4 years ago

“6 weeks later still no washer because the contractor is still waiting for a part.Had a so called customer care officer tell me they would like to offer me 50% towards the cost of a new washer.Bearing in mind i have a £50 excess fee so its not 50% its a quarter plus 6 weeks of tooing and froing to a laudrette using a taxi because there isnt a bus service that goes from my house to the laundrette,and as much as i like walking i cant, not with bags of washing.The so called customer care advisor wants me to provide receipts,i think she thinks i havent been washing my clothes just throwing them away and buying new.This is the second time i have had to use my insurance to get washer repaired and believe me anyone considering using british gas appliance cover DO NOT both of my experiences have proven to be awful but with this repair add in a awful appalling so calked customer care agent.Run do not touch british gas appliance cover.”

Helpful Report

Posted 4 years ago

“Stay well clear , high prices !!!!! Forced to use them moving into a property Paid 3 times more on my gas for a month than with my supplier !!! Wouldn’t do anything about it after I complained ! Never again”

Helpful Report

Posted 4 years ago

“Recent low price tariff is amazingly low and many should consider their energy services.”

Helpful Report

Posted 4 years ago

“British Gas said I own then £325 when we've just move in our house, and later had it on my credit score, even though it was the old tenant bill.”

Helpful Report

Posted 4 years ago

“British gas home care is not reliable and dependable. The services are very poor and the staff not good. I will never recommend them for any body. It took three weeks for british gas to repair my boiler. we were left in the cold and my family has to stay in hotel with no apology or compesation”

Helpful Report

Posted 4 years ago

British Gas is rated 1.2 based on 3,026 reviews