British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,021 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,021 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 3rd December 2024

Faisal B

British Gas 1 star review on 2nd December 2024

Richard Parsons

British Gas 1 star review on 9th November 2024

Anonymous

British Gas 1 star review on 22nd October 2024

Patrick Kennedy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On moving home, I submitted my final meter readings for 21 Feb 23 and received refunds for both gas and electric as my closing balance. Then I received a bill for £61.11 for electricity up to 27 Feb for energy I did not use because I no longer lived at that address. After several very long phone calls to Johannesburg, S. Africa and being told twice that this amount has been written off, it was then taken out of my account. I am so cross and frustrated and have now written to British Gas and await a reply. Recently I received an email to say British Gas have closed my direct debit but they still owe me £61.11, not to mention the inconvenience and expense in trying to resolve this issue.”

Helpful Report

Posted 1 year ago

“The worst supplier what I've ever been !! Avoid!! I spend 4 hours on the phone !! I've been speaking with 5 people and each time I've been told I will be put to another person and nobody sort out the problem ! So I closed call ...”

Helpful Report

Posted 1 year ago

“Got to be the worst company I’ve ever dealt with spent 4 hours yes 4 bloody hours on the phone to this load of clowns last week trying to get a smart meter installed on a property we are developing past from pillar to post eventually told me after 1 hr and 53 minutes on just one call that they have changed from business to residential and we should receive an email and book meter installation within 3 weeks called today 1 hour call and nothing done nothing changed Did electricity with eon and done fitted within a week avoid this unprofessional slapstick organisation at all costs”

Helpful Report

Posted 1 year ago

“Smart meter monitor as'nt worked for 2weeks had no gas for todays as nothing landing on meter what let me switch not even with a debt procoiocal all they say is give it 7 to 10 days and monitor will work does'nt and were on priory list thats a load of rubbish as well because there not bothered DO'NT USE THEM”

Helpful Report

Posted 1 year ago

“Awful company, Took 711 for off me in a single month....I live on my own”

Helpful Report

Posted 1 year ago

“I have moved into a property recently, been in there a month. The previous tenants were under British Gas. Called BG the first night I slept there and told them i’m the new tenant and I’ll be switching providers, the call person didn’t like that and BEGGED me to stay. I said no and I told him that any previous debt legally has to be written off because it isn’t mine to pay since I haven’t used ANY electricity or gas. The guy eventually agreed and said he sort it out on the system. I switched providers after 2 weeks of living there. The day I switched BG sent me a message saying I owed £16, give or take a few pennies. I was about to pay them today because it’s payday! It’s been 2 weeks since I switched providers. While on the phone to pay BG I get a text saying I now owe them £30. I ignored it because it’s not true. Within 1 minute, no word of lie, I get an email from BG that says I owe them £52. I’ve lived in the property for a month. Switched 2 week after moving in. At most I use 4 hours worth of electricity a day because I have baby groups and appointments daily to attend to. How in all of the land of the sane can I owe £52? The day I moved into the property the meter said £80 and 3 days later I checked the meter it said £0 so there’s no way that the £52 was the previous bill. I don’t understand. How do people use or recommend British Gas? British Gas need to take a long walk off a short pier with 50 tonne weights chained to their ankles, being money hungry is disgusting and evil”

Helpful Report

Posted 1 year ago

“Awful company - avoid! Repeated estimated bills when have a smart meter. Can’t see usage on the app - haven’t been able to for quite some time now, and they won’t replace smart meter counter screen so can see what the usage is. Taken a refund back by adding it to next bill. Have made my 82 year old mother in debt for the first time in her life with their extortionate and dishonest billing. Told them changing supplier and they had the cheek to offer a cash incentive to stay. No chance.”

Helpful Report

Posted 1 year ago

“Should be no stars there prepayment smart meter monitors do'nt work not bothered is disbled and can'nt go to meters to add credit they say 10-14 says to remotly fix problem they do'nt just keep rasing ticket”

Helpful Report

Posted 1 year ago

“Took too much money from me this month despite a promise last month not to. Their representative doesn't understand. Pathetic.”

Helpful Report

Posted 1 year ago

“TERRIBLE COMPANY, WAITING SINCE 6TH SEPT 2022 FOR A COMPLAINTS EMAIL I SENT REGARDING SEVERAL LANDLORD ACCOUNTS, STILL NO RESPONSE!”

Helpful Report

Posted 1 year ago

“Charging twice for the same period When my daughter moved out of my rental property in Sept 2022 I contacted British Gas, the supplier, to let them know I would be paying the bills from now on until I'd sold the property. The bills kept arriving monthly to The Occupier, I paid them. The last one being December 2022. In February 2023 I contacted British Gas to let them know I'd sold the property and please could they send me a final bill. So they closed The Occupiers account, opened a new account- backdated it to September 2022! I queried this several time as I didn't see why or how British gas could charge again for a portion of energy that had already been paid for? Eventually I spoke with a lady for nearly an hour, who in the end, promised me I had nothing to pay and that the account was now closed. A few days/weeks later I received an email and letter from a debt collection agency for the full amount- backdated to September 2022 and no government subsidy deducted. I have requested a Deadlock letter at least 6 times as I would pay the bill then take it up with Ofgem So far they have completely ignored my request for the Deadlock letter - so I cannot move forward with Ofgem! Apparently they are sorting out my invoices now... but I imagine in the meantime I'll end up with a bad credit rating due to their ineptitude. Date of experience: 22 March 2023”

Helpful Report

Posted 1 year ago

“Absolutely rubbish customer services, smart meter gone off plus top ups wont go on have to input manually i called them 12 days ago they said wait 7 days it will reconnect automatically, which it hasn't and now after 12 days they are saying wait 10 days for them to raise a ticket then ill have to wait another few weeks for them to get an engineer out which is what i asked for originally, so a month down the line and my problems still not sorted, i mean its not like they should be short of staff because with the price of gas and electric we pay they should be a little bit more on top of things. When they want money off us can we say we wait 7 days and if its not in your account call us back then ill raise a ticket and then you will have to wait another 10 days..... Really .... and then the way they spoke to me i told them it was hard for my wife to move furniture to manually put the top up voucher code in to the meters because she is disabled and they asked what her disability was... im glad it was an online chat as i screen shot all the chat so if anyone would like to see it i have proof”

Helpful Report

Posted 1 year ago

“I have phoned 4 times, still no help in resolving my enquiry. Tried LIVE CHAT the person just left. Nothing about how to resolve the issue. I was having a good day UNTIL BRITISH GAS ruined it. I have a problem and no one wants to help. Maybe I should look for another provider. If I could I would have given a half star. Service is now shoddy”

Helpful Report

Posted 1 year ago

“Total and utter disgrace. Rude, liars, cheats, sent me bills for over £2700.00 for a one bedroom flat. Never call me back, dont lodge complaints. Then charge me all the time on estimates when i have a smart meter. Then charge me for gas when i didnt have a boiler for 5 weeks. I HATE this company. Made and make me ill. Ombudsman next then court i would imagine. All services like this are crooks.”

Helpful Report

Posted 1 year ago

“Never contacted about setup had to ring up to say I had to ring back in 28 days and lady put the phone down on me so rude got passed to 4 different departments before and then told they be closing so can't help will not be joining you know thanks for nothing”

Helpful Report

Posted 1 year ago

“Bills incorrect. Can't reduce DD without their agreement. Can't speak to complaint handlers. Complaints closed for no reason. Do not log all complaints. Can't organise a Smart Meter.”

Helpful Report

Posted 1 year ago

“6-months since we moved into our new property and our gas account still isn’t set up. 4 complaints and an Ombudsman ruling later and the saga continue. Next port of call will be going to court. The worst company and service ever! They are all incompetent.”

Helpful Report

Posted 1 year ago

“Rubbish company.”

Helpful Report

Posted 1 year ago

“Twice over the last 18 months I have asked British Gas engineers out to do a service ( not a reporting a fault) for a boiler and twice the boiler has broken down hours after the service was completed . Until the two visits these boilers had been working .In one case not very well in an old system but still functioning and in the other a boiler only a year old and working perfectly. I find this incredible .All this can be verified by British Gas service records .In neither case had I touched the two boilers concerned .For a period of ten years previously I had no complaint with the service I received from British Gas and I am baffled at to why this should suddenly have changed .”

Helpful Report

Posted 1 year ago

“Called 7 times now. Need meter mode changed. Told call me back. Didn't. Told to message on MSN messenger. Never replied. Told escalated, fixed. Still not done. Told manager will call back, never did. Told when I was advised Friday the 31st it was fixed, 20 mins later they made a note on the account not fixed...Guess what? I had to call again to find this out. Lies, incompetence and VERY poor call handlers, a real language barrier. I have again requested a manger to call me back. And I have requested a transcript of the telephone calls. I am going to ofgem.”

Helpful Report

Posted 1 year ago

British Gas is rated 1.2 based on 3,021 reviews