British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,021 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,021 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 3rd December 2024

Faisal B

British Gas 1 star review on 2nd December 2024

Richard Parsons

British Gas 1 star review on 9th November 2024

Anonymous

British Gas 1 star review on 22nd October 2024

Patrick Kennedy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a shocking App. Not worth 1 star. Will be leaving and going back to Scottish Power. Their App is really good.”

Helpful Report

Posted 1 year ago

“The new app is useless. What are BG goung to do about it. No useage displayed in the app since August. How am I expected to monitor my usage???????. Get a grio or I will be leaving”

Helpful Report

Posted 1 year ago

“I thought the new app would be an improvement on the old one, but NO! Where’s the previous readings gone, I can only see the last few days usage. Absolutely no historic info to see any trends in usage. Also the meter differs from the app values, due to standing charge, surely there should be an option to have this added to the charge so I can see what I’m really going to have to pay……Jeez it’s not rocket science!!”

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Posted 1 year ago

“Useless app,useless company,would give no stars if I could”

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Posted 1 year ago

“Dreadful - new app is useless!”

Helpful Report

Posted 1 year ago

“The new app is useless. It doesn't give you the information you need and all the previous data seems to have been lost. There also seems to be no connection to actual usage of fuel from the Smart meter.”

Helpful Report

Posted 1 year ago

“The new app has to be the worst ever. It’s hard to use and no longer shows how much energy you are using.”

Helpful Report

Posted 1 year ago

“New app is impossible to understand my summer electric bill is astronomical was asked 8 weeks ago to increase dd by £30 pcm did this now they want another £42 pcm it’s been the summer why can’t they work out usage and stay with it!”

Helpful Report

Posted 1 year ago

“Unable to speak to anyone that can help. Never call back. Was 92nd in one queue. Been trying to sort Smart Meter problem for 2 months. Just simply awful customer service.”

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Posted 1 year ago

“The new app is simple but now doesnt show the smart meter readings.no way of knowing what they have their end.now can send meter readings in new app.is this what they expect us to do.no way of knowing. Old app was much better with more info.not a fan.was assigned to bg when previous company went bust.wasnt happy about it but thought they were ok.now considering swapping to octopus as this app is really a step back and gives you less control over your finances”

Helpful Report

Posted 1 year ago

“Was on the phone to them for 3 hours. Kept getting transferred from one person to another and always got the phone shut on my face after being put on hold. Called them 6 times in 3 hours and i cant even make a complaint. What a bloody joke!!”

Helpful Report

Posted 1 year ago

“I am having to assist my elderly 89 year old mother. She needs to claim back £50 what British Gas overcharged her and they debited it from her account. The consultants blatantly tell lies when on Web chat and phone calls. After spending over 3 hours talking to numerous consultants,are still left back at square one unresolved! I have screen shot the last transcript as proof. Treating a vulnerable elderly person in the manner British gas have is appalling! Being a customer for many years and experiencing the decline in this company is evident. I will not be wasting anymore time tracing up this account discrepancy again with them Next step, Trading Standards!”

Helpful Report

Posted 1 year ago

“They owe me over £800 since I moved to Octopus...it has been months and I still have not had what they owe me. Outrageous”

Helpful Report

Posted 1 year ago

“How Long does it take to transfer all your old data to new app, it's absolutely disgusting been 2 weeks and still does not gas usage, you use to have budget thats gone. Your standing charges are more than any other company, please think of the customers your lining your own pockets.”

Helpful Report

Posted 1 year ago

“Terrible customer service, didn't even understand what I was asking. Website gone awful as well. No way of seeing how much in credit you are. Need to sort their act out or I'm off!”

Helpful Report

Posted 1 year ago

“British Gas has made what should be a routine billing procedure into a number-crunching hell hamstrung by a labyrinth of inconsistent bills and unresolved technical difficulties. We switched to a direct deposit some months ago to keep from getting wildly varied bills every three months. Everything was going smoothly until two of our flatmates decided to move out, so I asked for a refund on our credit to pay them back for energy they wouldn't end up using. The reps confirmed we could do that until our Electricity Meter inexplicably stopped sending data and said we used more electricity in six weeks in the middle of summer than we did throughout the entire winter! During that period our flat was nearly empty, and we have not high-power appliances running. Not only did we get with a MASSIVE bill, but they said they can't do anything about it until the meter is fixed. That was two months ago and we are still waiting for them to send an engineer despite our issue being made "priorty." This word has lost all of its meaning. Avoid this company at all costs. They are more than happy to allow customer problems go unresolved so long as it makes them more money.”

Helpful Report

Posted 1 year ago

“British Gas should have the word "British" striped from their trading name, because Companies House state that any company which uses the word "British" in its name must prove they are "pre-eminent in their field....." Eminent is defined as having: "high status and importance owing to marked superiority" (over its competitors)..... The rubbish which comes out of BG employees' mouths, along with the false promises, and the ridiculous suggestion to remedy issues via facebook and instagram tells you all you need to know about British Gas and its obvious demise, it is simply a company unable to cope with even the most basic client transaction! In June of this year I applied for a EV Tariff, which was accepted, and the change scheduled. A date in August was also scheduled for the necessary smart meter installation. The date arrived, but the fitter did not show at the allotted time. When I called British Gas I was told that "the fitter is probably just delayed - so please hold tight", However no one arrived! The following day I called British Gas to be told I was no longer eligible for a smart meter and I had been put back on a variable tariff.......???!!! After a heated conversation, I was able to make another request for an EV tariff, which was accepted, and a date for installing the smart meter was scheduled for Monday 13th November between 08:00/12:00. However, 2 days later I received a letter from British Gas, "Thanking me for my change from a Variable Tariff, to a Variable Tariff.......!!?" Two and a half hours were spent on the phone with British Gas, with many consultants who seemed to know nothing about the products being sold, nor apparently how to use the phone system they use (as I was cut off at least 6 times, and on one occasion, was passed back to my own number, as I found myself listening to my own answer phone!) I was then told I could be put onto a list of customers who are "interested in having a smart meter and an EV tariff, and someone would call me, probably next year"...... When I objected to this suggestion, I was given numerous reasons why my request was problematic, some included: Smart Meters are made in Russia and the UK government's embargo forbids us purchasing them, Too many people want Smart Meters, and There isn't enough electricity to supply cars at night. When I just tried to point that because I had scheduled everything in June, but British Gas had cancelled the arrangements (twice), it was unfair that I now found myself at the end of the queue. Incredibly, the British Gas employee sniggered out loud, and when I called her out, and asked to speak to a manager, she hung up............ Have we really reached the point, when its considered Okay for British Gas staff to laugh at the difficulties of their clients, and 'cancel them' by hanging up on difficult calls?? The I wrote an online review, and within a couple of days, miraculously British Gas moved me back onto an EV tariff, and booked (for the third time) an engineer to install a smart meter - this was all confirmed at at 13:38 today....... But alas, the elation didnt last long, because at 19:15 on the same day, British Gas sent me another email, to inform me that i'm back on the Variable Tariff...... You honestly couldn't make it up!”

Helpful Report

Posted 1 year ago

“If I could give no stars I would! As a new customer that's moved into a rental property... British gas have set me up on a Variable tariff. I have contacted them countless times to get an account number (which you cannot ring up to talk to them unless you have an account number to get passed the automated service), used live chat twice (told me to email them), I emailed them and the guy via email tells me to use live chat. It is literally like chasing your tail! Not one person at British Gas has a clue on a simple job! On top of that I cannot switch providers until I have spoken to someone at British Gas! Fuming!”

Helpful Report

Posted 1 year ago

“I have recently been trying to pay my gas bill. British gas have removed the bank giro slip from their bills. Other than phone or internet which i will not use due to a recent scam interaction, I have no way to pay my bill. I rang two days ago the person said they would send a text, They didn't. I rang today the person said they would ring back with details of alternatives, They didn't.”

Helpful Report

Posted 1 year ago

“"Avoid British gas at all cost" They didn't bring bill for almost 11 months when they finally brought it it was almost £2000 for just gas. Prior to this I spoke to multiple staff to figure out if I was In debt they said no. Boom almost 2000£ debt. The staff are not well trained they seem very clueless on what is going on with my account. I decided to pay this debt on monthly direct debit which was set up by a member of thier staff, they said the debt was going to my credit score if I didn't pay before 1 year, I agreed to pay within 1 year. 2 months went by no money was taken from the direct debit, I contacted them again they said the debt was going to my credit score regardless of how I pay because I moved to another supplier which I was never told. I called them more than 10 times for them to please take the monthly agreed payment it was to no avail. It took months and staying on the line for multiple hours before this could be fixed. Then I moved my gas to another company by June 2023 they blocked it I called British gas to ask why I can't move they said they have rectified it I called the other company they said it is still blocked this is October 2023 I am still struggling with British gas on phone just to be able to move. I am writing this review with a very sad heart because this company has caused me so much mental, emotional and physical stress and trauma that I still haven't gotten out of. I am still in shock how clueless the staffs are. If I could change the hand of clock I would never go close to a company like this. Such a nightmare.”

Helpful Report

Posted 1 year ago

British Gas is rated 1.2 based on 3,021 reviews