British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,024 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,024 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are using I won't recommend them I will rip you off so glad we leaving them I don't want to give them one star either”

Helpful Report

Posted 3 years ago

“British Gas advert on TV is incredibly confusing and is as poor as bad art. No idea what the singer is continually repeating therefore cannot link this to the visuals. Is this the best you can do to inform potential clients. It must have cost next to nothing to produce - sounds like your ad company employed an enraged10 year old kid with bad attitude to continually scream a line through a synthesiser. It’s so poor it can only be laughed at for being pointless and ineffectual. Do you really have to subject gas consumers to this utter drivel?”

Helpful Report

Posted 3 years ago

“Trying to obtain money’s though fraudulent means... I feel I have to write this review as everyone should realise the seriousness of what this company keep doing to people (I myself included) I recently left them on the 24th of August as I always felt my bills was way to high (every 3 months my bills would come to about £250) and I’m 1 person living in a 1 bedroom flat . I hardly use anything . Just a tv and very really use anything else (my previous bills with another company was only £80 for the 3 months) big difference to what British Gas are changing ! So I was made to join British Gas due to my other energy supplier went into liquidation. So I was forced into having these rob dogging scamming Con men as my supplier . So I just left them on the 24th of august and they sent me a bill (dated from the 2nd of July until the 23rd of august of £120) I know my bill should be only £20 and I phoned them up to tell them they got it wrong .. well after many dropped phone calls (people just hanging up on you) and people being rude and shouting down the phone I finally talk to someone of polite manner . Who did confirm that my last bill with them (as I found a better supplier) would be only £20 (not £120) well I paid the £20 and thought nothing more of it , then today I go to check my account to finally see an end account balance that should only be £0 well to my utter surprise and astonishment my account balance was £3064.59p !!! Yes you read that right over £3000 !!! Well you can imagine how that must make someone feel . I rang them up (to have the phone put down on me 3 times again without even a word spoken) to finally get through to someone who said a manager would phone me back before 5pm end of business .. well guess what !!! No 1 did phone me . So now I’m left waiting another day to sort this out .. all this happening while my elderly mother is poorly in hospital and this is hanging over me the thought they are wanting £3000 out of me when I have evidence I sent them full payment for my final bill (of £20) , this is unbelievable! they must get cheap thrills out of frightening people half to death with ludicrous bills they are sending to people .. I dread to think how they treat the elderly and the vulnerable , I bet on days they have a bored meetings I can just imagine them all sitting around a table like Frankenstein and Dracula wondering what ways they can suck the life blood out of more people , people like this should be publicly ashamed and have rotten vegetables thrown at them . The way they have made me feel is physically sick and I won’t let this drop . £3064.59p !!! They can go and whistle for it .”

Helpful Report

Posted 3 years ago

“My mother died in May 2021 and my sister who does not keep well was her next of kin dealing with everything from her funeral arrangements to closing all her accounts and settling her bills etc ,,, British Gas owed my mother something in the region of £400 and my sister has had over 40 calls and emails to get this matter resolved and still nothing , and that’s the bereavement who are dealing with her”

Helpful Report

Posted 3 years ago

“Looking for a home care policy then do not use British Gas unless you want your home burnt down like they nearly did to mine . April - July tried to fix my tumble dryer by watching you tube videos as their engineers confirmed they are not trained or limited training out in needless parts not genuine manufacturers parts and them fitted the fan in my tumble dryer round the wrong way which could have set on fire”

British Gas 1 star review on 15th September 2021

Helpful Report

Posted 3 years ago

“British gas are totally incompetent after having our fire caped & advised by the engineer we had to have a flue liner fitted witch was very expensive now we have a new fire & surround we found out that the liner was not required British refuse to refund us because it was right at the time & when I rang James Hardwick he would not speak to me on the phone what a gutless pratt what is he doing in that job if he is not prepared to talk to people my advice is drop British gas like a bad habit watch trust pilot as this is not over yet”

Helpful Report

Posted 3 years ago

“What can I say that hasn’t already been said… awful company, they really have zero customer service, I have had a faulty smart meter fitted , which has been overcharging me for years, and it’s impossible to communicate with them, they just increase the direct debit constantly. British Gas really are the parasites of energy companies. If you have any common sense, you will read these reviews and avoid at all costs.”

Helpful Report

Posted 3 years ago

“I set up a direct debit with this joke of a company for my gas they then had the audacity to take an unauthorised payment from my account within a few days of setting up the direct debit for electricity not gas I phoned there customer service , who had no idea why this payment had been taken from my account , and to go to the bank and get a refund , I sent in a written complaint to British Gas within a couple of day a so called manager contacted me claiming that bg had sent me an e mail on a certain date advising me that they were taking this payment , no such email has ever arrived in my inbox , but there rubbish complete a quick survey has .”

Helpful Report

Posted 3 years ago

“I had a homecare package with British Gas for nine (9) years they came once a year to " service " my boiler , when it failed in January this year ( 2021 ) I had no hot water or central heating and they said they couldn't come and fix it for three ( 3) weeks ! . When I called out a local c/ heating firm who came the same day , they said " I don't know what B/G have been doing for nine years but they haven't been servicing your boiler , the trap was blocked solid with grit and the bearings on the fan motor were about to give up , I have been paying nearly £30 per month for nine years for nothing , I have obviously cancelled my Homecare policy and won't be dealing with British Gas ever again .”

Helpful Report

Posted 3 years ago

“Atrocious company , will bully you ( and the staff I have no doubt ) from day one. NOT based in UK , but in India where the staff are payed a pittance. AVOID BG at all costs.”

Helpful Report

Posted 3 years ago

“I rarely complain but this company has honestly been the worst I have ever encountered. They billed me for something that actually I already paid. When I tried to contact them about it back in July they said they would deal with it and indeed it was their mistake. Then I received a text message weeks later saying I did not pay a bill and it will go to debt collection. I then phoned them again on top of writing on their live chat with an agent. I was then told they apologised and see will be fixed right away. Today I have received again same message with the debt collection and on live chat they made me wait 3 hours on chat and passed me to 7 'specialists' to then ignore my messages. This has honestly been the worst customer service and overhaul worst company I have ever dealt with. Thank god I do not treat my clients this way!!”

Helpful Report

Posted 3 years ago

“Disgusting company. They cut my niece off even though they sent the letters to the wrong address. They lost all the food in their freezer and it’s still not resolved. You are a joke of a company and should never exist.”

Helpful Report

Posted 3 years ago

“DO NOT GO WITH BG it will cause nothing but stress in your life they have the worst contact centre i have ever come across they lie continually the staff are so untrained its a shambles. I have had on going complaints since may with them i have phoned up 22 times n done 12 web chats all they are concerned about is as they say can i shut this complaint down!! There is a reason why BG have 50,000 outstanding complaints to deal with so pls DO NOT GO WITH BG you will really regret it”

Helpful Report

Posted 3 years ago

“Terrible service”

Helpful Report

Posted 3 years ago

“I have had a problem with my smart meter for over 3 months and have called on numerous occasions, to be told on one occasion by Ingram ( apparently he’s one of the managers) that the smart meter will take 7 days to come back online, 3 weeks later I’m still waiting! Amongst other lies by several customer services that they will log a complaint for me( to hear nothing) I keep manually inputting electric money like £30 every other week, I’ve been a customer for over 30 years and am about to leave 🤬”

Helpful Report

Posted 3 years ago

“Sugar. Wish I had read these reviews before l signed up”

Helpful Report

Posted 3 years ago

“Having received another automated threatening letter despite proactively registering account as new occupier. My experience both last week and today has been one of high incompetence. The tone and demeanour of the call handler was infuriating and disrespectful, add to the fact I have been told twice today that she didn't register us despite spending close to an hour with her last week. I'm still waiting to speak to someone and pay my bill. I will leave British Gas as a consequence of their lack of ability, customer service and the ability to handle and receive or in fact answer calls. The automated processes which I reluctantly followed failed. Highly infuriated of the impact to me and will log a complaint with Ombudsman. AVOID BRITISH GAS at all costs!”

Helpful Report

Posted 3 years ago

“Absolutely diabolical sham of a company. Shouldn't be allowed to call themselves British Gas as most of their agents are overseas. I finally got out a few months ago after having issues with them for 2 years or so. Truly don't care about their customers. Web chat is basically non exsistant,although the company use this as one of their methods of asking customers to get in touch. Email complaints not monitored blaming Covid. Other companies are managing to get back on track. The phone system is a joke. Agents hanging up when they not able to deal with complaints. Promises to call back but rarely do. Obviously BG get in touch when they are owed money. Just cannot describe how I felt when I needed to speak to them and no way possible. Reading reviews on here are shocking. BG should be taken to court and taken to the cleaners. Im now with 🐙 Energy and they are amazing. Fabulous, caring and delightful advisors. BG agents basically are not trained enough to deal with complaints. Maybe they should employ their agents from this country to help with unemployment. But no, its much cheaper to use overseas staff. What a joke of a company. Would put 0* stars if was able too. AVOID.”

Helpful Report

Posted 3 years ago

“I have been without electricity for 27 hrs when you are able to get through to the call centre they either cut you off or give yo a false promise that en engineer will come out no one does this company is a disgrace have nothing to do with them”

Helpful Report

Posted 3 years ago

“Held on phone for 47 mins before phone was answered then held for another 10 mins and was then disconnected”

Helpful Report

Posted 3 years ago

British Gas is rated 1.2 based on 3,024 reviews