British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,100 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,100 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 10th March 2025

Jackson

British Gas 1 star review on 1st February 2025

Anonymous

British Gas 1 star review on 3rd December 2024

Faisal B

British Gas 1 star review on 2nd December 2024

Richard Parsons

British Gas 1 star review on 9th November 2024

Anonymous

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I pay weekly as a weekly paid basic OAP . The change from the old account to the newer system was demanding lump sum bill payment which was an impossibility for me. My way, I owe them nothing and am always up to date. The online system failed as it seemed not to recognise me or my payments ! I desperation, I resorted to pen and paper. A HUMAN rang ME , they'd read my letter. Within 2 minutes talking to a real person, the problem was solved satisfactorily. The lady who dealt with me was pleasant and efficient. This could never have been achieved online. I should say that this happened within a couple of days of posting my letter to them.”

Helpful Report

Posted 1 month ago

“Smart meter stopped working, Impossible to speak to anyone, chat line over 100 waiting, website keeps taking you back to original query, call centre employee was hard to understand, told me to take a photo, told not to leave chat page or you would lose your place so how would I take a photo?”

Helpful Report

Posted 1 month ago

“21 phone calls and 5 complaints and still no further on. British Gas seem to think I have a payment meter and can’t move beyond the script that they have to read from to understand I have a credit meter, worst customer service ever, I’ll be contacting the ombudsman”

Helpful Report

Posted 1 month ago

“After submitting a complaint through Sup*reme*asset*7**@**gm*ail.**com I successfully recovered my stolen funds”

Helpful Report

Posted 1 month ago

“Terrible customer service. They always blame their systems for problems”

Helpful Report

Posted 1 month ago

“I have just recently had a new smart meter in stalled I am dual fuel British Gas have a new app for gas but they have not yet transferred over the electricity side of the app so it makes it very difficult to top up electricity as it does not work remotely on the app I have no way of checking how much electric I have when I am away. They keep saying they are working on the app to put electric side on it it has been a year now”

Helpful Report

Posted 1 month ago

“I'm too upset to even tell the tale. My two cents just just avoid them like the plague.”

Helpful Report

Posted 1 month ago

“Lucy. Do any of you read the reviews properly ? You spelt my name wrong. You said ring or use live chat BUT i tiold you I have done that several times. One says my smart meter isnt workung for the electric and I cant have a bill The next one says it is working and a billl is in the post but it never arrives !!!!! An engineer was booked but BGas cancelled it as said all is ok but still no bill. Now they are saying smart meter not working and an engineer will call 2 weeks time. I dont know who to believe any more. My last electric bill was 3rd October 2024 so I need an update a s a p .I am on priority but getting no help at all. Surely someone should ring me or call to sort this out. Really fed up with it all.”

Helpful Report

Posted 1 month ago

“👎👎👎👎👎 Hello, this company is really expensive and has really put us under pressure in the last few months. No matter what price you agree with them, they will charge you whatever price they want. I really don't understand how this is possible for a small family. Two adults and one child. I'm sorry to say but we are not in a good situation and this is really unfair. I know that people with poor financial means everywhere in the world have a hard life and are always under a lot of psychological pressure. I decided to express my opinion here so that my experience will not be experienced by anyone.🙏”

Helpful Report

Posted 1 month ago

“Avoid this company. For over 4 years they have been billing me for electricity consumption that is not mine. They ignore Citizens Advice and Ombudsman from which I contacted for help. They lie that they are taking care of things all the time. For over 4 years I’ve been struggling to correct the mistake as I want to pay for my electricity consumption .”

Helpful Report

Posted 1 month ago

“British gas has bad reviews because some customer service don't listen”

Helpful Report

Posted 1 month ago

“Been trying to get an engineer out since yesterday morning as pre pay meter broken. Spoken to about 8 different people each time have to explain again and given different advice. Often they just hang up on you or line just goes even if they seem helpful to start with. Give you references the next agent can't find nothing is joined up. Waited in all day for an engineer rang again at night and was told they'd cancelled but no one had told us. Parents are both elderly and no heating or hot water since Saturday so I am having to help them whilst working. Told they don't have an account for us time and again. Just appalling really such a big company can be so disorganised and leave old people they know are vulnerable and should be priority.”

Helpful Report

Posted 1 month ago

“5 🌟🌟🌟🌟🌟 to the lovely advisor Siya, Siya was extremely helpful,courteous and professional & was a tremendous support in solving my issue..As always British Gas is an excellent 👍forum to be on.. A big "Thank You" to all the team..x 💕Ms Maureen McKee..😃”

Helpful Report

Posted 1 month ago

“Very bad experience, they never solve your issue, and even if they do they create another new problem. Very unprofessional and disappointing!!”

Helpful Report

Posted 1 month ago

“Very unprofessional services. Would never recommend British gas to anyone. They handled my switch very poorly. At the time of sales, I was told i would get a smart meter within 2 weeks. However, no one contacted me and upon chasing them I was given appointment with the engineer and was rescheduled 3 times after waiting through the appointment window. Upon 4th appointment I was told by the engineer that british gas doesn’t even have smart meters that are compatible with storage. In short, they’re highly unprofessional and don’t keep their words. They’re all about hogging customers but don’t care about their customers at all”

Helpful Report

Posted 2 months ago

“Moved to a new house, contacted Octopus for moving address, and found out the previous supplier was BRITISH GAS! GUESS WHAT? They were overcharging me with wrong meter readings far more than I use! The Octopus will now open a disputed against British Gas about my account! And I will report them to come here and do the reading much more than I use before handling the account to Octopus! I have been with OCTOPUS SINCE THEY TOOK OBER BULB! And it’s been amazing and they are very supportive with us! British Gas please don’t take advantage of Vulnerable people! I am disabled and I am shocked! I will report you to ombudsman! With a picture of all readings I have recorded! Shame I didn’t notice and understood until when I try to add on the app my readings and a red flag came up !”

Helpful Report

Posted 2 months ago

“This app does not yet work with my gas account and I am dismayed with my contacts with customer service who know nothing useful about when it will be working!”

Helpful Report

Posted 2 months ago

“Terrible - do not use them under any circumstances!!”

Helpful Report

Posted 2 months ago

“It's a shame that British Gas's default position if you leave them is you must be lying or deceitful in someway - I won't bore the world with my case as I'm sure everyone has their own headache of story, but after years of being a loyal customer (more fool me) an error, which they admitted to on their part, had dramatic knock on effects. I would highly recommend not using British Gas - if you do, just hope things run smoothly and that you don't find yourself with any issue created in error by them as they simply don't care to resolve it.”

Helpful Report

Posted 2 months ago

“British Gas offered a £100 voucher for installation of Gas and electricity smart meters within 5 weeks of fitting. This was on 12/12/24. Despite frequent correspondence, have been passed on with the same lame excuses. So disappointed with them, thought they were a trusted company. Will gladly submit correspondence but have to delete financials. Disgusted.”

Helpful Report

Posted 2 months ago

British Gas is rated 1.2 based on 3,100 reviews