British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,021 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,021 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 3rd December 2024

Faisal B

British Gas 1 star review on 2nd December 2024

Richard Parsons

British Gas 1 star review on 9th November 2024

Anonymous

British Gas 1 star review on 22nd October 2024

Patrick Kennedy

Anonymous

Anonymous // 01/01/2019

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“They do their best to avoid us contacting them. I have been with them for best part of 50 years. I am paying £220 p/month (far too much) my contract runs out August 2024, so does my loyalty.”

Helpful Report

Posted 1 year ago

“Very poor customer service following a recent move to an EV Driver contract. Complicated by fact my old account was on the ‘old system’. Smart meter not communicating, long waits on live chat, sent from one call centre to another. The service seems utterly chaotic. Can’t find my account online, a promised callback not delivered. I’m out asap.”

Helpful Report

Posted 1 year ago

“Total waste of time I'm 74yr and disabled been on the phone for 2 hours due it a bill thats not mine and they not helpful at all old me i had to pay or they have me put in prison and refused to put me through to manger and then hung up on me.”

Helpful Report

Posted 1 year ago

“No stars if I could. They've added additional charges to my bills and they have lost my direct debit details in their system 'upgrade', that's a data breach! I would encourage all to use Martin Lewis's company Resolver to lodge your complaint.”

Helpful Report

Posted 1 year ago

“Account number: A566208  Shameful Lie! I can't recommend companies that employ liars. The smart meter installers did not turn up for installation in the morning timeframe provided. They did not call and did not ring the doorbell. I've received a text saying: "We visited your property today to fit your smart meters, but unfortunately, nobody was at home - we're sorry we missed you." This is a freaking lie and completely unacceptable! I was sitting at home, waiting for the engineer to come. I called British Gas immediately after receiving the text, and they could not organise installation on the same day. I've taken an unpaid day off partly to get this done. What a waste. That's it. They have just lost a customer.”

Helpful Report

Posted 1 year ago

“Smart meter installed 2021. Not updated on National Register. Unable to change supplier due to this. Yesterday 311th in queue for chat, then they couldn't deal with it on chat, sat for hours waiting to get through on phone. Failed. Two emails to customer service. No response. Ombudsman next stop....i could go on.....”

Helpful Report

Posted 1 year ago

“We had a smart meter and monitor installed on the 20th of November. The monitor has worked for 3 days it says lost network?. Complained about this to British Gas had email this morning saying they are looking into it ?.would I recommend them NO”

Helpful Report

Posted 1 year ago

“Awful customer service.”

Helpful Report

Posted 1 year ago

“Don’t know what’s happened with my bills. I’ve had 3 bills dated November. 😒”

Helpful Report

Posted 1 year ago

“Shifty and underhand in making a contract we never agreed to. Do not ever have any involvement with this company they are not to be trusted.”

Helpful Report

Posted 1 year ago

“Sold me an EV contract but can't fulfill so, in breach of contract and now charging me in excess of cap, due to their total incompetence. Smart meter reads only one rate, yet EV rate is peak and off-peak. No communication from them as to how the issue is to be resolved, yet they keep sending me huge bills.”

Helpful Report

Posted 1 year ago

“I called in when I was about to renew my Home Service. If as a loyalty customer and they gave me discount.”

Helpful Report

Posted 1 year ago

“I had to go to ombudsman because of bad customer service. I refuse to pay towards their 900 percent evil profit's. Im an OAP and will pay what I can afford Only,im living in one Room currently to save on energy , haven't put on my has central heating and won't, now I hear therye putting up prices by 5 percent in January 2024, someone needs to stop them, never in my life have I heard About so much greed from one company ,there is no excuse now as interest rates have fallen. How the individual's responsible for this evil can look in the mirror, no one only rich people can afford their price's unbelievable”

Helpful Report

Posted 1 year ago

“Hi.. I've been without heating and hot water for 5 days with 8 children in house and one is a cancer patient... I had waited patiently for a engineer to attend today.. I got a text at 8am saying engineer will attend at 8:34 so I got up and ready at 8:30 I went to toilet for 1 minute and came back to front door and the engineer posted a card saying sorry visited at 8:30am you were not in... I waited for hours and days... couldn't the engineer wait a few minutes. But I was at my door for 8:31 ... it was still few minutes b4 he arrives left... and I got onto phone straight away and every time I tryed to chat to someone on option 2 it just kept cutting me off... then I went on text chat and they couldn't do anything either... its been a hour and still not got through to anyone... really disappointed and will recommend to all family and friends and customers at my spar shop to re think about getting British gas cover ... I'm not worried abt myself it my 8 children in the house!!!”

Helpful Report

Posted 1 year ago

“Bunch of useless C__ts. Nice and concise for you. Can't understand basic English or common sense. Phone calls, letter, email or online chat. None seem to resolve issues. USELESS COMPANY.”

Helpful Report

Posted 1 year ago

“In March this year we called out B G as we had a problem with our heating and hot water and this was covered under our service contract. First engineer came and confirmed we had a problem but couldn't fix it but arranged for an appoint with a colleague who could. Second engineer came and found the problem and said we had a blocked water pipe and would have to drain the system to fix it. Tried to drain but said the tap on the drainage system was stuck and could not be opened. Told him there were other drainage points which strangely enough were also stuck. He saw we had a wood burning stove and said he was not "HETAS" certified so was not allowed to work on the system and had to cancel the service contract and but a do not use sticker on the boiler and left. Here we were in March with frost in the North Pennines, 80 next year former Cancer sufferer and wife with no heating or hot water. Our local plumber was able to drain the system and checked all drainage points and all worked perfectly. Problem fixed at a cost of £300.00 which should have been fixed under a contract we paid for. Since then we have been contacted by BG a number of times and a previous review in September was responded to by Kam who was sorry to hear and said if I contacted them on Facebook or Twitter or pop then a DM with Trustpilot they will do their best to help. I am 80 and have no idea what the duce they are talking about? Are they going to refund my £300. Do they seriously think we have gone all this time with no heating or hot water. Since September they have contacted us again pestering us to rejoin their service scheme. That is fine if they think I can just throw money at them and when I have a problem cancel the cover due to our having a woodburner. Please leave us alone.”

Helpful Report

Posted 1 year ago

“No show for appointment and boiler working perfectly until service..shocking..stress stress stress. Marine veteran 25 years service respect to all treated like a muppet.no heating or water after so called appointments cancelled at last minute as engineer too much to do on his schedule..come on stop making excuses and step up .. provide the service we all pay you for British gas...I served you and your family..”

Helpful Report

Posted 1 year ago

“This company is the worst energy supplier in the U.K. they just don’t care about the service they provide.. 4 sets of smart meters in 4 months and still the problem not resolved… In the end I’ve found it easier to change suppliers…do not use British Gas at any cost!!!”

Helpful Report

Posted 1 year ago

“What a surprise another 5 percent increase for winter, Don't you make enough profits, robbing the poor to get richer. Soon as I move house in a few weeks I will be leaving”

Helpful Report

Posted 1 year ago

“Absolutely rubbish app and customer service yet they made almost £970 million profit in the first 6 months of the year - a rise of 900% on the same period in the previous year. I am so appalled by then that I’m desperate to leave but can it find out my end of contract date or whether there will be an exit fee because that’s not been updated on the new app. I went on their chat today and was 494th in the queue - for chat! I don’t want online chat. I’m a human being and I’d like to speak to a human being. I was given a phone number to call which isn’t on their app yet. When I called it they said that they were so busy there would be a long wait and they were prioritising those without gas supply or their vulnerable customers so anyone else please ring off. I would suggest to them that they use some of their obscene amount if profit to employ more staff and set up some more telephone lines.”

Helpful Report

Posted 1 year ago

British Gas is rated 1.2 based on 3,021 reviews