British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,026 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,026 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking service and want to blame the current pandemic. Have cost me money, wouldn't clear debts on the meters when I moved in, have been lied to by multiple people. On changing suppliers.”

Helpful Report

Posted 4 years ago

“Just booked a repair on my boiler, no hot water. Easy to book a repair on line in less than 5 minutes. Engineer friendly, courteous and efficient. Came the next day. Thank you British Gas”

Helpful Report

Posted 4 years ago

“Disgusting service. Don’t even go there. They will keep your money even if you just top up a card or key.”

Helpful Report

Posted 4 years ago

“Agree with all reviews. I have wasted hours of my life trying to sort out simple issues. I finally managed to get an engineer to change a prepayment meter to a credit meter at a new property, but the change did not show on the account. I then wasted hours trying unsuccessfully to sort this out and also to change from (expensive) Economy 7 because we removed the old storage heaters. The customer service is atrocious, both on the telephone and on the online Chat system. They agents are not trained, and the system doesn't work. British Gas is now owned by the infamous Centrica, which is interested only in profit. If other reviews are correct, and it is difficult to switch, then I'm not surprised people are driven to the brink of suicide. A truly shocking company to be avoided like the Plague.”

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Posted 4 years ago

“Tragic. The worst provider ever. I topped up my key that at the end was not working and made everything they could not to give my money back.”

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Posted 4 years ago

“The worst provider ever. The advisors on the phone, they just hung up when they realise they don’t know the solution of your problem. I had £20 on a key that was not working and they made fun of me without giving me my money back”

Helpful Report

Posted 4 years ago

“Very bad,company not recommended to anyone. I'm a tanant living in a rented house for 10 years , british gas comes to check my gas meter . They take it from my rented house , because they said this meter should be her (against our term and conditions ) and they gave me pay as you go , after that I received a letter from british gas with a fine over £4000 . I went to citizen advice ,to make a complain , never write back to me again .now I can't change supplier.becauce they block my account and they charge me extra money with pay as you go card .”

Helpful Report

Posted 4 years ago

“A disguising company that has taken me to the brink of suicide for £80 which is overdue by 10 days. Continual bombardment of telephone calls and text messages. Its relentless, despite explaining to British Gas how they are making me feel, British Gas decided to step up their nasty campaign with text messages. The directors of British Gas should be prosecuted and handed custodial prison sentences.”

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Posted 4 years ago

“Avoid avoid avoid Told us we were on a fixed monthly rate, can leave at any time. Tried to leave and all of a sudden we owe them money, lots of threats, corrupt organisation!”

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Posted 4 years ago

“I have boiler and home car service. It was a good service a few years ago. It is terrible now, an appointment can only be made 2 months in advance, they cancel and push you back a month. if you have an issue they find ways to say the work isn't covered and charge you double the price I got quoted from other plumbers. Keep away from them”

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Posted 4 years ago

“Trying to leave is impossible. Just don't sign up in the first place. 9 years I have been with them, there is a reason they are cutting so many jobs and loosing so many accounts. Avoid at all costs”

Helpful Report

Posted 4 years ago

“I’ve found British Gas not to be customer friendly, many staff are rude - one used profanity on the phone to me - and BG denied it but after much pushing they agreed and apologised. I’ve had issues with discrepancies in info given, bills are exceptionally high, and when wanting to discuss a query to my bill they were not willing to help and asked me to refer it to the ombudsman. Staff lack care and empathy. Calls are not returned etc. I won’t be a customer of theirs again!”

Helpful Report

Posted 4 years ago

“Really expensive and a rubbish customer service. I work shifts British gas sent an engineer to my home without an appointment and woke me up when I was working nights. Their customer service was so poor I charged to bulb.”

Helpful Report

Posted 4 years ago

“Not a clue what they are doing, blame everyone else they can. Do not contact you when there is an issue then massivly overcharge you”

Helpful Report

Posted 4 years ago

“Terrible gas & electrical supplier, my elderly parents have been with British Gas for 7 years and after looking at their bills a year ago (as I’d had enough of the premium prices they were paying) £700 over 3 months! I moved them to Pure planet for both gas & electric, there bill is now £1,135.00 a year compared to the staggering £2,300 with British Gas, they are the worst people to have your gas & electric with, be warned they rip people off my parents will never return to pay them a single penny again - I did try looking at their other tariffs they were all expensive!”

Helpful Report

Posted 4 years ago

“Hard to get hold of staff who are inept & inefficient. Totally unable to book a boiler service which was due 6 weeks ago but now they tell me is not due. Last time the "engineer"clipped a wire around a coil which left the boiler to constantly call for hot water. Was told it was dangerous but "engineer" wouldn't come back so had to book another one to correct bad workmanship & no compensation for no heating for 2 days. British Gas used to have such a good reputation but now am totally disillusioned with this "service" or rather lack of it.”

Helpful Report

Posted 4 years ago

“In the winter our boiler broke down and we were told British Gas could not have someone around because they were too busy for the next three days. Apparently this happens in the winter because of high demand but that is exactly when you need your boiler so what is the point of homecare service agreements? Now our plumbing has broken down, our kitchen has flooded but when I rang I was told that this was not an emergency and dyno rod would not be around for two days.When I enquired it comes across as a company with no real service standards defining emergency as being what they can cope with under the prevailing circumstances. Clearly advertising heavily putting on lots of customers but not staffing up to meet demand properly. Shame on you British Gas for this mediocrity.”

Helpful Report

Posted 4 years ago

“Terrible customer service and impossible to get through to anyone when help is needed. When we switched to another provider they didn’t update their database and we continued to get charged - again impossible to get through to anyone and took weeks to sort out. Sent our final bill and our account was closed, so unable to pay it. Unable to get through to anyone (notice any trends here) to pay it for ages. Finally got our account reactivated so we could pay our bill. Good riddance - avoid.”

Helpful Report

Posted 4 years ago

“Appalling company for Home Care and Customer Service. We moved from British Gas as energy suppliers some time ago but have stayed with them for home care - pay £80/month for water and pipe cover, repair cover for 2 kitchen appliances, plus central heating cover. In this time they have failed to mend appliances on almost every occasion they have been, or we couldn't arrange a visit. They could not mend the heating/hot water, so we were without for several weeks, despite 6 visits, even though there was an obvious leak above the boiler FROM THE PUMP, that I had pointed out to the engineers - they told me our roof was leaking. Eventually one engineer sorted it. We have a pipe leak they have never sorted - it has a tray underneath it to catch the water! Now during COVID, they take your money but will not visit or refund. I have finally had enough and cancelled. Just looking at other contracts, almost everyone else has a better review - go elsewhere until they up their game!”

Helpful Report

Posted 4 years ago

“I was with British Gas from 2000 for 18 years on both gas & electric. I bought a second house in 2009 to renovating and switched that to British Gas too. In 2011, huge bills started arriving for both properties. I realised that the second property's bill was just an estimate and once I gave correct meter readings to BG, I was hundreds of pounds in credit. I then asked BG to use this credit to clear the bill on the first house, which they did. A few months later another massive bill arrived for the first house and BG took the money automatically. I then realised this was an estimate too! What followed was a campaign of months to get my money back and it was only because of my tenacious nature that I succeeded. I should have left then, but didn't. I sold the first house and went on monthly direct debits for the second. For the next few years a pattern emerged where I would pay £176 a month for about 9 months, then have a meter reading, be told I was over £1000 in deficit, and the bill would go up to £380 a month. The usage was the same, year in year out, so why can't BG estimate a correct monthly debit? I left BG fifteen months ago and have been paying £150 a month to my new company...its late May and I'm £500 in credit - figure that out.”

Helpful Report

Posted 4 years ago

British Gas is rated 1.2 based on 3,026 reviews