Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

“Very bad experience, I switch to British Gas late October,they promised to swap my smart meters to normal meters, the agreed to change after 28 days ,now time arrived for the change they want me to pay around £ 130 for each meter. When I asked why I wasn't told about the charge before I joined their answer was they only talk about the charge when booking appointment for fitting, which I find misleading. Unfortunately energy suppliers are ripping people off and are full protected and supported by the government.”

Helpful Report

Posted 4 years ago

“Gas has threatened me!!! BGas has threatened me that if I do not allow them to install a smart meter they will move me to a more expensive plan. This is after expressing my concerns that house fires have been caused by I Proper installations and no utility company has accepted liability for any of the fires. Also if you have a smart meter then it may be difficult to swap suppliers as the meters are not comparable. I was also promised a free combi service and this offer has disappeared. I should have stayed with Scottish Power!!!!”

Helpful Report

Posted 4 years ago

“I own a chip shop we use British gas for years I supposed to be charged Quarterly bills usually around £500.00 they are charging me this monthly now with out letting me I did phone them to tell them I received a letter from them that was dated November last year . Also not received my bills on time and they sending me debt collector Arvato to retrieve there money it's a scam I beginning to think”

Helpful Report

Posted 4 years ago

“Service cancelled 1 day before it was due even though it had been booked for 2 months. Can only rebook fir March. This is a joke! Definitely cancelling my Home Service contract.”

Helpful Report

Posted 4 years ago

“Terrible, I've been trying to get through for weeks, been told when phone up by the worst automated call system in the world that if I have an emergency to say that and I'll be put through, otherwise if I have not got covid and its not an emergency you are on your own. So I shout the word emergency, and tell it yes I have an emergency. Then it takes me through the process and at the end say "good bye we are unable to deal with your call". They are constantly making errors on my bill with random credits then debits to balance, with no real explanation on there.”

Helpful Report

Posted 4 years ago

“My father in law who is 80YEARS OLD AND BECOUSE HES LATE AT PAYING HIS BILL YOU STICK £25 ON TOP ITS DISCUSTING WHEN THERE A COVID ON ANDHES ASE TO GO TO POST OFFICE TO DO IT VERY BAD WAY TO TREAT YOURE CUSTOMERS”

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Posted 4 years ago

“If you are thinking of switching over from your current provider to British Gas! DONT DO IT!! Worse customer service with people who hang up. They don’t provide no electricity or gas! The switch over is a nightmare a month on and counting !! Aaaaand on top of it all! They still take your money! Stay with your current provider as they will never be as bad as British Gas!!!!!!!”

Helpful Report

Posted 4 years ago

“Don’t touch homecare, because they do NOT care. Once again my annual service has been cancelled, lunch time the day before. The new date given is after, yes after the end of the contract date! Their customer service people just keep passing you to other people, can be rude and unhelpful. Using Covid as an excuse. I will not be renewing my contract.”

Helpful Report

Posted 4 years ago

“my 74 yr old mum had to wait 4 days with no heating or hot water and made over 5 phone calls to be lied too its a disgrace they have no duty of care towards her we had to spend iver £150 pounds for portable heating so she stayed semi warm dont waste your money with home care plan its a massive con”

Helpful Report

Posted 4 years ago

“canceled my boiler cover was less than impressed with being charged £60 for no fix of boiler was told by thier engineer that the water in my system was the cause of problem surprise surprise as we are not covered for this i spoke to my own engineer who said this was rubbish and water in my system was fine a common excuse from British gas to get them out of fixing proper fault”

Helpful Report

Posted 4 years ago

“Have a British gas homecare plan. The washing machine wasn't working properly so a call was made 4 weeks ago. We were told the initial appointment would be 3 weeks later which was OK due to the current pandemic. The engineer came for the appointment ordered the parts and came this Thursday.. Used the washing machine Friday and it leaked and flooded the whole kitchen. Was immediately on the phone and an "emergency" appointment was made for Saturday anytime after 8am.... Waited until 4.45pm to phone only to be told don't do emergency appointments on appliances on the weekend.. Asked to speak to a manager 1st thing as was told they open at 7am and I'm still waiting. Absolutely appalling service my parents are receiving as an homecare customer... We have an 86 and 79 year old in the property and can't afford to be going in an out to a public launderette with what is going on currently.. We had an appliance that we could use but now we have one that is completely useless due to no fault of our own now flooring in the kitchen that is completely ruined.”

Helpful Report

Posted 4 years ago

“Have a British gas homecare plan. The washing machine wasn't working properly so a call was made 4 weeks ago. We were told the initial appointment would be 3 weeks later which was OK due to the current pandemic. The engineer came for the appointment ordered the parts and came this Thursday.. Used the washing machine Friday and it leaked and flooded the whole kitchen. Was immediately on the phone and an "emergency" appointment was made for Saturday anytime after 8am.... Waited until 4.45pm to phone only to be told don't do emergency appointments on appliances on the weekend.. Asked to speak to a manager 1st thing as was told they open at 7am and I'm still waiting. Absolutely appalling service my parents are receiving as an homecare customer... We have an 86 and 79 year old in the property and can't afford to be going in an out to a public launderette with what is going on currently.. We had an appliance that we could use but now we have one that is completely useless due to no fault of our own now flooring in the kitchen that is completely ruined.”

Helpful Report

Posted 4 years ago

“Gave me one price to supply my electric and gas, once I signed up the cost tripled and they would not do a thing to put it right, stay clear of British Gas”

Helpful Report

Posted 4 years ago

“When agreeing to have a new boiler installed by British Gas never expected the the job to be contracted out to joe bloggs down the road. (the BG adviser never mentioned this) Have had to call out engineers 6 times to rectify problems with the system. Hoping this nightmare ends soon.”

Helpful Report

Posted 4 years ago

“Terrible customer service experiences over and over again I would not recommend at all. They have absolutely no empathy or want to work with government covid guidelines”

Helpful Report

Posted 4 years ago

“Terrible Homecare Service. British Gas. For the first time I had a real emergency, 20/11/20 boiler flooding utility room, had to completely isolate my water, so didn’t even have running water. Went on the app doesn’t allow you to book emergency call out given a date 2 days later, which is absolutely useless Had to ring customer service lucky caught them before they close for the night. Promised someone will attend early next day. Failed to turn up next day, even after I had to ring late afternoon. At 5pm (24hrs later) Rang to complain to be told they’ve tried to ring me three times , utter lies modern phones do recognise missed calls, try a better excuse next time, trying to blame me for no show. Eventually had to insist someone come out just to allow us to have running water, 36 hours later still awaiting repair/parts. Don’t expect them to arrive within hours like the TV advert!!! If like me you have a real emergency best of luck shocking service, not recommend”

Helpful Report

Posted 4 years ago

“My son moved into his new flat today and it's a pre payment meter for electric, we have tried getting through to british gas numerous times today , only to be put through to a stupid automated service, he now has no electricity and is a vulnerable adult , this is appalling service, shame on you british gas”

Helpful Report

Posted 4 years ago

“Have you paid your bill on time? Great! Here are some punitive charges on your account! Do you use a normal amount of gas in your home? Great! We can offer you one price, and then charge you 50% more throughout the year! Would you like to speak to someone? Great! Here is a chat box operated by a monkey with a typing stick and a progressive degenerative neurological disease! Welcome to British Gas, where the onus is on you to fend off our aggressive and devious charges and we already added to your bill. We know you're too busy to dig into just how hard we're shafting you - and we love it :)”

Helpful Report

Posted 4 years ago

“I'm writing this review on behalf of my mum who does not have the means to post it herself. She is a pensioner in her 70s living in south Cambridgeshire who has had a contract with British Gas to service her boiler for years. She was recently contacted by them to say that they were unable to carry out a service this year. They refunded the money for the service and she found a local accredited tradesman to do the job. He discovered that her Magna Flow filter had not been cleaned for years and was so badly silted up it needed to be replaced. When she checked her records, the BG engineers had ticked the box to say they had cleaned the filter every year. This has clearly not been the case so they have a blatantly lied to a customer and charged her for work they have not carried out. She has complained to BG, but all they will do is offer her a discount for a new service agreement. This is clearly not what she wants as they have done such a poor job. I believe they should compensate her for the new filter at the very least. It is shocking behavior, especially for a company that portrays itself to be warm, trustworthy and reliable.”

Helpful Report

Posted 4 years ago

“I was with one of their homecare plan. I booked my annual inspection months ago, on the appointment day I kept receiving messages saying that the engineer is on his way and close 5pm I received a call from someone who claimed to be area despatcher said he is cancelling my appointment. I tried to explain that it is very difficult to take time off for me, he didn't want to know, in a very commanding manner he forced the cancellation on me. They made be wait at home till 5 and cancelled the appointment. The person who cancelled the appointment was not emphatic, sounded argumentative, I was with them for years. I cancelled my membership, put £300 claim for my lost day and suffering, waiting to hear from them. I am with another homecare company now.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

British Gas Reviews