British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,024 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,024 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pay as you go meter stopped working.woudnt acccept top up.no idea how much electricity was left.spent 3 hours on telephone over 2 days talking to 6 customer care workers and had 5 completely different answers to resolve.i have never experiend such a shambles.”

Helpful Report

Posted 3 years ago

“A theft and messy company. I was with British Gas for a few years. When I changed address, they set up a new account for me instead of amending the old one, so I called them to clear this up. After couple of days, it turned up that I've got 3 account set up for the same address including two DD and a bill send by mail. So I called them again. They advised me to pay senr bill so I did. Then I noticed that both DD were taken from my account. It took me many weeks to clear this out and lots of nerve, but I never received a refund. Absolutely hopeless!!!”

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Posted 3 years ago

“vile greedy company putting phone down on customers when they have complaints,”

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Posted 3 years ago

“Rang British gas and was told engineer would be out on the 19/05/21. I cancelled dental appointment and waited in all day. At 18.46 rang up to chase, to be told appointment was not booked. Promised some one will come out before 10pm. Lost confidence in Bristish Gas. It is not what it use to be.”

Helpful Report

Posted 3 years ago

“I was with British Gas for a few years. All of a sudden they began to take £100 more per month from my bank, it wasn't until I had emails from other companies that I pay by direct debit telling me their payments were declined that I looked into it. They had been helping themselves for a few months and put me in trouble with 3 other companies (Disgusting Right?) I eventually left British Gas and arranged to pay off an amount they said I owed. I payed of the second monthly payment, I then receive a message from a company called BPO??. British Gas had passed my details to them and I now owe this company the money I owed BG. On phoning BG, I was told that because I had payed the second payment a couple of days early, the payment due on the 19th of the month showed as missed. HOW PATHETIC. Not only had BG put me in debt with other companies by taking more money without even letting me know, but they had now sold the debt I had with them to another blood sucker. To round it off just nice, I had a message from my credit reference agency telling me that my score has now been damaged by not paying my bill. I am absolutely struck dumb,,, How could a massive organisation like British Gas shaft a normal working class person like this? I know how, they don't give a toss about their customers, just the money they can squeeze out of us. WELL DONE BRITISH GAS, YOU HAVE BROKEN ANOTHER PERSON ON THE BREADLINE, AND STRUGGLING TO MAKE ENDS MEET. I HOPE YOU ARE REALLY HAPPY WITH YOURSELVES.”

Helpful Report

Posted 3 years ago

“Why has british gas not telling customers that when gas and electricity are low it run into emergency without my knowledge this is so annoying I prefer the supply to cut of then I top up to budget my pocket”

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Posted 3 years ago

“British Gas failed to deliver my boiler service booked over 2 months ago. They gave me a 6 hour waiting time from 12pm to 6pm, texted me 4 times to say their engineer was running late, then didn’t bother to turn up! When I phoned at 6pm all I got was a recorded message saying “Sorry we missed you”. Could I speak to anyone? No way. Hopeless company with no respect for its customers.”

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Posted 3 years ago

“Absolutely the worst in every way possible.”

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Posted 3 years ago

“Absolutely appalling customer service they don't even deserve a zero..... I have had no electric since 30/4/21. I have spoken to numerous people and supervisors and non of them have been able to help me. I have spoken with Luna, Sam, Nunzia Ellis, Zianda and Phindale Zibi (Phindale Zibi is supposed to be a supervisor and promised to call me back at 6.15pm last night but he did not. If you cant trust a supervisor who can you trust eh!!!!) Nunzias - she clearly was not wearing her headset at the time I called. All I could hear was laughing, shouting and swearing in the background. It sounded like British Gas were having a party in the back ground. As soon a feasibly possible I will be leaving British Gas. I don't even have the words to describe how thoroughly disappointed and extremely unhappy I am with there service.”

Helpful Report

Posted 3 years ago

“So we got switched over to British Gas in January without asking to be from the council. Been asking for 5 months to be switched over to pre payment meter. Instead they put us on a quarterly bill making the bill sky high. As well asked for a appointment to get our meter read. After 5 months still nothing. Then when you speak to the customer service team you cannot speak to anyone in England yet it is called British gas. The ladies in South Africa say they are doing things but nothing has been resolved. I am sick and tired on being on british gas.”

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Posted 3 years ago

“They are the worse! Had a difficulties to pay the bill due to pandemic, arranged a call to discuss my situation and all I got were threats that my case will be sent to the third party, will affect my credit score and other nasty stuff!! The only company that were not able to give me extra two weeks before my pay check.. the bill is less than £90 and i get such treatment?! such a disgrace!”

Helpful Report

Posted 3 years ago

“I was a temporary customer for 1 month in my new home until I used uSwitch to change supplier. I gave them my opening readings and closing readings for the final bill and they but they sent me a bill based on random numbers. I have tried to correct this by being in contact with at least 8 different agents and have up until now been issued with 4 final bills. All different and the last one also covering a period in time when I didn't even own the property. I have the readings, give them to agents and they just don't get it right. Tomorrow I have to ring them again and waste another couple of hours.”

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Posted 3 years ago

“Another failed appointment. Quite appalling customer service. You pay a lot of money for cover and then they continually let you down. The company really needs a significant managerial change”

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Posted 3 years ago

“Marked my credit history although I have never received a bill Awful haven t sent me any bills checked clear score they have labelled a missed payment on my credit score to say i am furious is an understatement ! i am leaving and will never use any of there services while i am on this planet . I AM CONSIDERING COURT ACTION OR SOME FORM OF COMPENSATION”

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Posted 3 years ago

“absolutely hopeless”

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Posted 3 years ago

“The app is dreadful to negotiate can't find what your looking for ! Wanted to change my dd as they increased it by £24 a month when all I owed was £9 ! but it won't let me and can't even message them stupid app just sends you round in circles . glad I be leaving BG pretty soon !”

Helpful Report

Posted 3 years ago

“Rang January this year to change to a credit meter to be told id need a smart meter fitted first, 1st available appointment was March, engineer came and said I had 2 rate meter so couldn't have and didn't need a smart meter fitted! Rang them back, 2nd engineer came with wrong meter, no one had told him the type I needed, 3rd guy came April fools day, ironic cos he too came with wrong one! He rang me few days later with new date 27th April which I took off work as yet another holiday only for him not to turn up! Called them back, was told she'd ring me back with date/time in half hour, 3 hours later i rang back to be told 9th June was earliest possible date then got call yesterday to say its now going to be 26th July 😡 absolutely disgusted with the time wasted and holidays ive wasted on this company, as soon as I 'finally' get my meter changed I think I'll be moving suppliers as I was told until the meter is changed i cant swap suppliers, not sure if this is true or not.”

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Posted 3 years ago

“Even the cheek that you have to put a star before it acknowledges your comment! They do NOT deserve that! Awful. Will be changing supplier ASAP.”

Helpful Report

Posted 3 years ago

“We have a gas leak in the inlet pipe to the gas fire in our lounge. Not large but noticeable. BG notified early Thursday morning, Cadern engineer arrived within an hour and, did a thorough check, finally identifying the source of the leak. So far so good. He could not tackle the problem, so we reported an emergency through the BG (0333)helpline. This helpline eventually lets you talk to someone, after about 10minutes listening to recoded garbage. THIS HELPLINE TURNS OUT TO BE A CALL CENTRE IN SOUTH AFRICA. We then had to wait for over 24 hours for an engineer. When he arrived he could not fix the problem because it is in the pipe below floor level. No complaints about the engineer he was very helpful and did his best to expedite the solution. An ‘expert’ was needed to determine what needed to be done, but he couldn’t attend until Tuesday, so another 4 days without heating, gas for cooking etc. Further calls, each day, to the helpline were of no help, so it’s microwave meals and bed socks for a few more days. Then if the carpets and floorboards have to come up how much longer will we be suffering. BG have an industrial dispute with their engineering staff and many have left rather than accept the new contracts they were offered, we used to have 41 covering or area, now there are only 17. No wonder service is so bad.”

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Posted 3 years ago

“Stay well away from these liars, all they care about is money, they lie, retract what they say, the worst energy company by far. When you are already going through difficulties, dealing with the loss of a parent, they come and stick a boot in further, no humanity in this company whatsoever!!!!!”

Helpful Report

Posted 3 years ago

British Gas is rated 1.2 based on 3,024 reviews