British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,021 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,021 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 3rd December 2024

Faisal B

British Gas 1 star review on 2nd December 2024

Richard Parsons

British Gas 1 star review on 9th November 2024

Anonymous

British Gas 1 star review on 22nd October 2024

Patrick Kennedy

Anonymous

Anonymous // 01/01/2019

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“Worth service ever.. rude and unhelpful customer service. extremely unreliable and unhelpful. they don't send and confirmation emails or text for your booking. they don't report back of the work that has been carried out or update your account online. they make changes to your account without letting you know. the Enginner they sent to your property are very unhelpful and they come up with every single excuse not to carry out the work. do not waste your time and money with these people. stay away from this company and don't through your money away with them.”

Helpful Report

Posted 1 year ago

“Unbelievably incompetent administration where the simplest request is mishandled in a quite fantastic way.”

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Posted 1 year ago

“Been given several over estimated bills since April after I have given meter readings. Spoke to two different people at call centre both times put on hold and failed to come back to me. Absolutely awful customer support.”

Helpful Report

Posted 1 year ago

“Terrible customer service from the British gas call centre in South Africa. I was double charged for my electricity bill and tried to resolve it with the call centre. I spoke to 6 different lady call handlers all were all very poor and rude and could not resolve a straight forward issue. Due to the terrible customer service I have now left BG!”

Helpful Report

Posted 1 year ago

“Inflated energy bill with rude customer advisor and fake chat .Cut off by advisor and fake chat representative after waiting in que on 521 position.SHAME”

Helpful Report

Posted 1 year ago

“Absolutely appalling !!! Taken me 3 months to sort out a final bill, due to them moving me from an 'old' system to a 'new' system without my consent. Even received debt collector letters for over £800 when my final bill was £90 !!! I'll Never ever use this company whilst Im breathing !!. APPALLING.”

Helpful Report

Posted 1 year ago

“Hopeless website. Tells me everything except what I need to know. Just want to make a payment but nowhere to be seen. Urgh. Been looking for last half hour. Why do you change app set up when we ve just got used to old version.”

Helpful Report

Posted 1 year ago

“All south African advisers are horrible arrogant pigs,I've made 8 calls and there wasn't one nice one,horrible people”

Helpful Report

Posted 1 year ago

“Booked engineer for repair as I am 78 and unwell. Booking was for 10am to 2pm on 20th. 2 hours late then a phonecall to say he would not be coming until 10am tomorrow. No heating.”

Helpful Report

Posted 1 year ago

“My gas account has been inaccessible for 2 months now, I was told it could take up to 6 weeks to update 8 weeks ago. I can no longer give a gas meter reading on the phone. Atrocious service.”

Helpful Report

Posted 1 year ago

“Have to agree with the hundreds of bad comments. New app,is rubbish, but you cannot see your old credits, they have disappeared along with my money. Cancelled my d/d which I have had for 45 years, so if your d/d can disappear so can your credits. They say nothings wrong, but I do not believe them.”

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Posted 1 year ago

“they sent my stress level to 10, appalling service the worse of the worse, if you fancy sitting on the phone all day on hold call British gas, zero rating from me”

Helpful Report

Posted 1 year ago

“We have just had a smart meter added to the house , had extensive electrical works done to upgrade our electrical systems so that we can accommodate an electric vehicle charger. We wanted to stay with Britush gas and move to the Ev tariff . Says you can on the website, your customer service team say it isn’t a problem , but after hanging on the phone for hours eventually it became clear the tariff isn’t working and no one can tell us when or if we can switch ???? Problems are ok everyone gets them but not having an answer and not communicating that both , on your web site and to your staff is really poor.”

Helpful Report

Posted 1 year ago

“It's about time you sorted out your online top up app. It's USELESS. jumps about then says an error occurred and to try again, when the money is already taken from bank account but not showing on smart meterand I cannot find the top up code. ALSO JUST TO LET YOU KNOW BUT THE UPDATES ARE AT LEAST 4 DAYS BEHIND”

Helpful Report

Posted 1 year ago

“Absolutely appalled! Tried to access an engineer call out via phone, over an hour and was cut off twice. Message on the phone directling you to the chat so gave it a go only to be told they couldnt help me and to phone the number I had phoned and waited on for an hour - when I said I was not happy the agent left the chat (rude). Dont usually complain but as a younger person trying to get a leaking boiler fixed without a great deal of success I can only imagine how difficult elderly people find this - now sat on the phone with at least a 20 minute wait - no-one every complain about the NHS when we have private companies providing such inadequate service, especially when I pay nearly £200 a month for gas and electric and I have insurance cover on the boiler - also the next available appointment on the app is 5 days away we could have a swimming pool rather than a kitchen by then!”

Helpful Report

Posted 1 year ago

“I have been waiting for my top up smart meters tobe installed for over a year. First appointment Engineer went to wrong address - 2nd appointment no show - 3rd appointment I keep getting text messages saying my appointment has been cancelled, however when I call to find out why I keep getting these text messages they have no idea why? as on their system it says the Engineer is due tomorrow 18/10 between 10am - 2pm I'm still not convinced they will show up tomorrow. Also I have received an email saying I need to keep topping up my Gas and my account is now with their Debt Department I'm not Happy and when I call I keep getting different answers. James I have sent messages on Twitter and had no response- I am now waiting for my smart meters to arrive? Sort this out for me or I will keep writing bad reviews I HAVE JUST BEEN TOLD THAT MY 3RD APPOINTMENT TODAY HAS BEEN CANCELLED I WANT COMPENSATION YOUR COMPANY IN A JOKE IVE BEEN WAITING FOR MY SMART METERS FOR A YEAR NOW I WILL KEEP WRITING BAD REVIEWS Date of experience: 17 October 2023 Edit Reply from British Gas 14 hours ago I'm sorry to read this Ashley, if you'd like us to take a look drop us a private message on Facebook or Twitter and we can look into this for you! ^James”

Helpful Report

Posted 1 year ago

“I've been a BG customer for over 30 years. This new App BG has switched customers is truly appalling. Before it was so simple to keep an eye on your daily spending, make top up payments etc. Now that's all been taken away for a bland, non informative App. I couldn't even get into the App in the first place without jumping through hoops. My pin number has been removed so now back to remembering long password. I'll give BG a month to rectify then I will be moving my Gas and Electricity to another provider who can supply the information I require. Extremely disappointed that a company of this size could get it so wrong. I'm sure a lot of customers will be thinking as I am.”

Helpful Report

Posted 1 year ago

“Absolutely worse energy company.!! Useless. They treating people in unprofessional manner. They suppose to fit pre-payment pay as you go meter into my property, but instead engineer lied it's a temporary meter. Free gas etc until electricity will be taken over.. nothing never happened. It was actually a smart meter, direct supply. And the tried to issue me with hefty bills. This company is a scammer, no care for single parents who are struggling. And having kids. They will try you by giving you wrong service and meter .. 9 months later and I still don't have a pre-payment pay as u go meter. They really don't care. Do not use their service. Bad negative phone call experiences . Just transferring you from one department to another. Nothing will be done. Useless. You could never imagine how much stress these people put me through.”

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Posted 1 year ago

“I pay 53 pounds a month for homecare cover, i have no hot water no heating, the earliest appointment is in 8 days. Stay away!”

Helpful Report

Posted 1 year ago

“British Gas has gone downhill- closed my account in a blink of an eye - I spent hours on phone to them as wanted account transferred to new address- they were awful- gone over to octopus energy really didn’t want to but app so much better wish I changed years ago - back in control”

Helpful Report

Posted 1 year ago

British Gas is rated 1.2 based on 3,021 reviews