British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,021 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,021 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

Write Your review

Tell us how British Gas made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

British Gas 1 star review on 3rd December 2024

Faisal B

British Gas 1 star review on 2nd December 2024

Richard Parsons

British Gas 1 star review on 9th November 2024

Anonymous

British Gas 1 star review on 22nd October 2024

Patrick Kennedy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t use British Gas to get your boiler fitted,they charge you a ridiculous price and they send in a contractor who they pay even less,so you might as well get a contractor yourself and save quite a lot of money.”

Helpful Report

Posted 8 months ago

“Worst experience ever with an energy provider. I thought NPower was bad but British Gas is the pits!! I was with them for only four weeks but I was relieved to get back to Octopus!! British Gas did everything wrong. They tried to charge me for energy from 1Oth July, when the flat was not even ready for occupation and was not bought until 31st August. They would not believe me even after evidence from my solicitors and the builders. They threatened me with debt collectors when I owed nothing and tried to charge me £28 for the debt agency fees!! They created a fictional bill for £109.51 which they claimed was unpaid and then hounded me for payment despite providing all the evidence to show it was incorrect. Finally I involved the Ombudsman who immediately realised my problem and dealt with the matter, awarding me compensation, an apology and correct billing. British Gas appealed and wriggled out of the compensation and apologies, but promised a correct bill. Their "correct bill" is still not correct and they have now closed the case, as has the Ombudsman. However, the errors have not been corrected and I am shocked that the Ombudsman has allowed this. Disappointed in the Ombudsman and British Gas.”

Helpful Report

Posted 8 months ago

“One star… only because no stars is not an option. Recently moved from Octopus (who customer for service were great) Moved to BG, what a dreadful experience. Been with them 2 months, the change over was horrendous, app progress incorrect, when I did find someone to answer the phone, they had no clue, no electricity usage data on the app, apparently on six monthly billing (my bad for not spotting) so as I can’t see any data I am playing a game of Russian Roulette to see if I have enough money in the accost. Tried to find a way to speak to someone today, no joy, chat bot just terminates. I am tied in but the annoyance is pushing me that the fee may be worth it, but then don’t want to pay more as it is almost rewarding terrible service.”

Helpful Report

Posted 8 months ago

“Your service and app are totally rubbish I don't know who is in charge but they need to get everything sorted ASAP. I don't even know what my gas bill will be this month”

Helpful Report

Posted 8 months ago

“Truly the most dreadful company in the history of companies worldwide. I am tech savvy but their online account option is an absolute farce. It is IMPOSSIBLE to do anything. For over a year now Ive been trying to submit a meter reading or claim some of the considerable credit my account is in, but I work through the processes only to be told that 'something is wrong at the moment please try later' - for A YEAR!!! So I call the automated help lines and they tell me to use the online system! I swear this is the most hopeless company in the world. It is a third world company. I urge you to leave them. Go to Octopus, go anywhere. Anywhere you do go will definitely have been customer service than this appalling shambles. There are an absolute disgrace. The 'British' should be removed from their name as this company is a stain on the good name of Britain.”

Helpful Report

Posted 8 months ago

“British gas is the worst company you can use for your electricity and gas provider. The staff working for this company are so incompetent, they don't have a clue how to solve a problem and no communication between departments whatsoever yes some of them are polite but this doesn't help when british gas is asking you to pay for electricity that you haven't used and what I mean is electricity from an old property that we left 3 years ago, and suddenly I receive an email with over £ 3000 bill a bill from somewhere. I am not sure what is going on with this company is it the system they use out of date or they are trying to get extra mony if they can " why not " extra money is good isn't it. I have tried to solve the issue with them, but I have had no luck yet . I'm still waiting for a response from them . The worst thing actually here is that no one cares and listens to you, they talk over you, not giving you a chance to explain the situation, and make you feel like a fool, so I am wondering how we are going to resolve this matter . I hope this review can help someone who is in the same position. Please, people, be extra careful and mindful when using this company.”

Helpful Report

Posted 8 months ago

“WORST COMPANY I HAVE EVER DEALT WITH, PERIOD. The BG app is utterly useless, never works. Staff at the call centre are completely clueless (not their fault, clearly a leadership issue). I have been promised a refund countless times but of course every time I chase it they say no refund has been raised. As of today (30/4/24) I have £4707 of credit in my account but last week I had £1800 credit in my account?!? Have a look at the attached screenshots of my account on the app, they clearly don’t have a billing system that works. I hope to hell they come a cropper like the Banks did with mis sold PP some years ago. We all know that they’re over charging customers on DD so they can profit from the interest. You’ll also notice that you cannot reduce your DD amount when you call them. Chris O’Shea (CEO) doesn’t give a toss cause he’s a multi millionaire, changed days from his time at St Paul’s primary school in Glenrothes, good for you Chris, you must be proud of your legacy……”

British Gas 1 star review on 30th April 2024

Helpful Report

Posted 8 months ago

“Bought a new Eco Vaillant boiler from British Gas. After the installation the pressure on the boiler was 3.6. Was advised this was normal for a new boiler despite clear advice on the Vaillant website that this is high pressure and indicates a fault. I then had to schedule repeated post installation engineer visits to try to identify the fault (whilst being simultaneously told by the installation manager that if there was a fault it was probably nothing to do with the boiler). This meant multiple days off work waiting in for engineers who were unable to identify the problem and hours of time wasted bleeding radiators, monitoring the pressure, turning all my radiators off and on on the advice of engineers, loss of privacy with engineers in all the rooms of my house spending hours checking all the radiators when the fault was with the new boiler. I was repeatedly gaslit by the service manager telling me that the boiler wasn't faulty. The fault (on the boiler) was finally identified by a more senior engineer who identified it straight away and it was then fixed. This involved seven post installation visits. At no point have I had an apology from British Gas despite writing a detailed complaint. All I got was a rude phone call denying any culpability for the situation. I am still waiting (two months later) for a written response to my complaint. I therefore would NOT recommend anyone else to have a boiler installed by British Gas.”

Helpful Report

Posted 8 months ago

“Useless incompetent staff very polite but haven't got a clue how to resolve a complaint”

Helpful Report

Posted 8 months ago

“I'm really disappointed with british gas sent me cheque which has bounce getting through there customer service there rude not helping me at all got bank charges my advice keep away from them I don't even know weather I'm going to get my cheque I have health issues plus there stress you”

Helpful Report

Posted 8 months ago

“I’ve just put them in the county court for non payment of refund. Wasting your time dealing with the incompetent staff who handle their calls. Only interested in profit but in reality full of BS”

Helpful Report

Posted 8 months ago

“WORSE WORSE COMPANY EVER I have been without electricity since Wednesday it’s now Sunday my flat is all electric I am a vulnerable person my medication needs refrigerating tney don’t care one even laugh Tney lie told me 5 times were sending an engineer out still nothing they are a bloody disgusting company It’s made me poorly I ended up in hospital Housing have had to put me in a hotel they still don’t care I am changing providers thank goodness”

Helpful Report

Posted 8 months ago

“I would give it a 0 if I could the app is completely wrong. Doesn’t record most days then saw this month they calculate over £400 on gas instead of about £159. My usage is under last month so now have the palaver of ringing them tomoz to check and that is an absolute nightmare. The app is not fit for purpose British Gas. Sorte it or close it down. Useless”

Helpful Report

Posted 8 months ago

“British Gas app is currently using electricity unit price for its calculation so £ value has quadrupled. Why don’t they communicate this to customers and advise when it will be fixed. Just another example of abysmal so-called customer service. Come on British Gas, surely it’s not that difficult?”

Helpful Report

Posted 8 months ago

“So I just spent a worrying time trying to understand why I am suddenly spending huge amounts daily on my gas. I was sure the amount for last month was a lot less last time I looked but that’s massive now too…..and it goes all the way back. Finally figure it out - it’s British Gas profiteering tarrif. The app is calculation the cost of gas based on 24.66p per KWH instead of 5.96 KWH. So greedy British Gas are inflating usage by just over 4 fold! The level of incompetence of the people running this app is staggering it’s not fit for purpose!”

Helpful Report

Posted 8 months ago

“Called to find out if I could cancel their service in a property we bought and moving into soon. OMG the woman was so rude. I asked the same question about 4 times stilled not answered and the more I am asking the more she spoke to me like I was an idiot. Shocking service. I was with them a few years ago, this experience was a rude reminder why I will not deal with them again. Absolutely shocking!!!!”

Helpful Report

Posted 8 months ago

“Changed to Scottish Power now bg have hit me with a £600 bill apparently my direct debit was paying 3 months behind but no-one ever told me & Scottish Power is half the price of bg unbelievably BAD greedy company steer clear !!”

Helpful Report

Posted 8 months ago

“I can not believe the awful reviews that BG are getting and all the concerns I have are clearly identified in previous complaints. The lack of information I am getting on my app is unacceptable and the promises made unforgivable. I am contracted until the end of November and look forward to leaving them for a more professional provider.”

Helpful Report

Posted 8 months ago

“I have been trying to down load documents off my account and every time I try and down load documents app shuts down. Totally useless customer service waste of time promised to send a copy within 90 minutes never arrived. Thinking of moving my business to another provider”

Helpful Report

Posted 8 months ago

“Your HomeCare number 911004025888 Our first boiler service with British Gas and was scheduled for Monday 22nd April, text stating between 8 - 1pm. Over the course of the day, we had 8 texts with varying explanations for delay in engineer's visit. We did have a phone call midday from customer services stating rescheduled for 1 - 4pm. The final text received at 5.30pm "trying to get to us before 6pm but might be late". Having waited in from 8am, we left the house at 6 20pm as no engineer showed up. This is disgraceful service with very little human contact. The texts were standard generated messages with little or no meaning as no-one appeared.”

Helpful Report

Posted 8 months ago

British Gas is rated 1.2 based on 3,021 reviews