British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,021 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,021 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

Write Your review

Tell us how British Gas made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

British Gas 1 star review on 3rd December 2024

Faisal B

British Gas 1 star review on 2nd December 2024

Richard Parsons

British Gas 1 star review on 9th November 2024

Anonymous

British Gas 1 star review on 22nd October 2024

Patrick Kennedy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This, is the, second review due to a long saga with this company. They are trying to charge over £650 for around 5 weeks supply after I paid a £4k bill (due to them NOT billing me for 18 months, despite taking regular metre readings and making regular DDB payments, (eventually cancelled these) and refused to repay me the excessive credit in account, so I could close it and move to a different provider.(placedwith them after previous company went bust) Numerous calls to customer services, getting nowhere. I have now moved to different provider, and from mid April to 21 May, they are charging £650. I live in the house on my own, and not even here all the time as was away working during that time. App to access as account says I can access for 6 months after closing, British gas have closed it so I can't check my records, they are emailing me threatening court action for this inflated bill, (for over 2 weeks telling me to pay, but no bill or notification of the amount) but insist they can't email me a copy of the bill, it will take 5 weeks for them to send a paper copy. SOOOO ridiculous. Now saying maybe my digital metre is, wrong, but just pay the bill. THIS COMPANY IS BAD NEWS.”

Helpful Report

Posted 1 year ago

“Transferred to British Gas when my old supplier went bust. In the past 12 months I have spent just over £2000 with them, for my small one bed house which I occupy on my own. For around 3/4 months over winter I actually had my heating off, because I just couldn't afford the bills. I tried to transfer away from them but they blocked it. I have tried speaking to them about their bills. Currently they are over the new guidelines for how much you can charge. Avoid them at all costs!!!”

Helpful Report

Posted 1 year ago

“Absolutely appalling trying to deal with British Gas. My smart meter has not worked for months and they refuse to fix or replace it. Customer services are a load of ignorent rude clueless idiots.”

Helpful Report

Posted 1 year ago

“Over charging customers”

Helpful Report

Posted 1 year ago

“I have decided to move my gas and electric, more than partially because I cannot understand much of what their customer service operatives say. Apparently, they are South African, which might explain it. I have a query about my meter registration number, bt cannot find anyone in BG who actually knows what it is.”

Helpful Report

Posted 1 year ago

“If I could give zero stars I would. Customer service are absolutely appalling and do not listen to you or answer your query. I’ve spent 4 days trying to resolve my complaint and they give false promises of a mngr ringing you and fin you off and cut you off constantly. Dreadful to loyal long standing customers and I will be leaving when I get my money back!”

Helpful Report

Posted 1 year ago

“My conversation with British Gas This is the 5th time So bad service This is a reminder that your Dyno appointment is scheduled for TOMORROW, between 08:00:00 & 13:00:00. To amend or cancel your appointment, please contact 02084780030. Your reference number is DY-WO-3196811. This above I booked to fix stuff at my place He just rang me & Cancel the job . And reason he can't find parking & he has to pay for parking. This is not a reason . Dyno has to cover . He ask me to pay for his parking & get permit which nome told me before . So he ask me to book again No no good . Every time I have problems to be fixed dyno people mess it up I will ask my landlord to find other people as this isn't working No acceptable It's like you are a doctor & tell a patient can't come as I got to pay for parking I will not rebook it Now I have a leakage in bathroom And even though my landlord pays for the poor insurance thing No result & will seek the help privately So no good”

Helpful Report

Posted 1 year ago

“British gas is indeed the worst of the worst companies ever. It has been over a year, that I have been trying to resolve a simple issue but it has proven over and over again that no one in British gas support & complaints team know what they are doing. Their system has been changed number of times in the last 9 months which has caused all sorts of issues. For the life of me, I don't understand of how can such a company is allowed to do this sort of illegal business with the worst customer service.”

Helpful Report

Posted 1 year ago

“what a sham the new platform is, its causing me no end of problems, wrong details of person, paid bills not showing on account,”

Helpful Report

Posted 1 year ago

“British Gas are appalling - customer services agents are so rude and unhelpful it's unbelievable. Apparently departments within British Gas don't talk to each other so good luck getting anything resolved. I am still waiting for acknowledgement of nearly £200 pounds worth of credit on my gas and electricity accounts combined that was paid for upfront. No response to any of my emails, and it has been 2 months. This is effectively theft. British Gas are criminal. Do not use them.”

Helpful Report

Posted 1 year ago

“I moved out of my flat two months ago, informed BG and supplied meter readings. Two months later and after supplying the same information 5 times you have not transferred the meters to the new occupant. When I complain, you write apologizing and ask me for the move out information again, you have done this 3 times. In addition your ‘new’ system does not show all my payments so my balance is higher than it should be even if the readings were correct. Someone even called me to tell me it would be sorted out then I never heard from him again.”

Helpful Report

Posted 1 year ago

“Left British Gas for another supplier, they owed me money when I left which they promised to send a cheque for. They failed to do so! I contact support and they said they would fix the problem and get a cheque sent out ASAP .... again months go by and nothing. I have filled in 2 complaints forms and never got a reply about the money they still owe me to this day. After contacting Citizens Advice they said to get a deadlock letter from British gas to make a formal complaint with the energy Ombusdman, currently they still have not replied to my request and still owe me money. You can bet if I owed them money they would be sending collection agents to get it! Terrible customer service and illegal business practices.”

Helpful Report

Posted 1 year ago

“Rude! This is electric side not gas! Cut me off mid question. Exit fee is totally extortionate - as too are current prices. Be careful before signing up!”

Helpful Report

Posted 1 year ago

“Terrible phone service and waiting times, system ends up hanging up on me several times. Perhaps after the billions of pounds you and our corrupt government has made out of us you could empty some proper service?! Thankfully i'm leaving this dreadful company and I'm just finalising my last bill which they couldn't even get right! Wont get paid until it's sorted. I suspect il be told to go to Twitter or Facebook to get a reply - embarrassing company! Remove British from your name you're not fit to have that title.”

Helpful Report

Posted 1 year ago

“have been a customer of British Gas for 20 years but am now at the point where I seriously would not recommend. I have not paid any electricity for the house I moved into in December, despite several phone conversations. This has really stressed me out as I worry the bill will be unaffordable when it comes through, I am very stressed out.”

Helpful Report

Posted 1 year ago

“I was promised a refund from my old property of £298 .I am with another company now and when I got a letter informing me of this I was very happy.Two months later and it still has not arrived and when I phoned too fid out why the money has now gone down to£60!They are liars!”

Helpful Report

Posted 1 year ago

“I recently had a new boiler fitted to replace one over 30 years old. The whole process was simple, fully explained and with strict time guidelines. The engineer was polite, tidy, skillful and utterly professional. There were a number of unexpected issues due to the age and construction of my flat, necessitating laying new pipes in inaccessible places, yet he dealt with all of these with aplomb and on great time. It was a totally stress-free 2 days (for me) and I wish to thank British Gas for that. I have read other reviews which differ from my experience, so I thought it important to let you know how happy I have been throughout with how I was treated and how the work progressed.”

Helpful Report

Posted 1 year ago

“We was given the wrong account the account went into a debt of £835 we r pensionersasked for this to be waived over got refused. We asked for a pay as you go meter gave us a totally different account a credit account plan which we have t heard of b4 pensioners not on a big income this is disgusting we have been conned by British gas absolutley rubbish stay away from them!°°° Sheila”

Helpful Report

Posted 1 year ago

“NG customer service is dreadful. I changed to EV tariff online as advised. Received an email stating new tariff would take effect from 6th May . Only to be told 13 June my request was cancelled 7th May only I wasn’t informed and have been charging my vehicle at the higher tariff. Called to discuss continually passed from person to person having to explain the issues over and over without the problem being resolved. Absolutely dreadful from such a recognised household name awful”

Helpful Report

Posted 1 year ago

“OK here goes, home care was due for renewal however I am also moving house a month later. Wanted to see if I could sort that. after eventually getting answered and through all the checks etc, I then needed to be transferred to another team and of course was cut off. I then tried again and the same happened. I then tried doing this on line but again had to talk to Ai and doing what I wanted was not possible on line. In total I spent just over 2 hours with no result. Out come, today I cancelled the renewal of my home care 4. In the new house I will book a service with a plumber and see where I go from there. I guess this has a lot to do with the world working from home?”

Helpful Report

Posted 1 year ago

British Gas is rated 1.2 based on 3,021 reviews