“My BF return crossing from Portsmouth to Bilbao has understandably been cancelled. What I can’t understand Is why I have been refused a refund and instead given a voucher. I paid £1250 for the crossing and want my money back. Other ferry companies are given refund so why not Brittany Ferries.”
“CAUTION: Brittany Ferries are continuing to take money from desperate people for crossings that are extremely unlikely to go ahead. Once they have your money, you will not get it back, and you will not be able to contact them. In our case, they took £505 pounds from a friend for a crossing and cancelled it only four hours later. He has finally managed to make his way to Calais, but can no longer afford the chunnel ticket home because Brittany Ferries have stolen his money. DO NOT hand ANY money to these crooks. You will not get it back. Seriously, DO NOT USE BRITTANY FERRIES.”
“Moved a sailing from Portsmouth to Plymouth, adding 170 miles journey each way.
Offered some customers £40 compensation, refused us. Their customer services is, at best, a disgrace. They don’t care about their customers at all.”
“Moved a sailing from Portsmouth to Plymouth, adding 170 miles journey each way.
Offered some customers £40 compensation, refused us. Their customer services is, at best, a disgrace. They don’t care about their customers at all. Clowns.”
“Lied to and humiliated by a staff that had NO idea about security and choose to punish anyone who tells the truth and/or then complains.
Having now been banned from Brittany Ferries for taking a useless and ignorant so called Customer Care to task (something they do when faced with facts!) I have started a page to highlight their lies and misinformation.
In short, do NOT take a small multitool with you or they will first try and steal it and then when you object, they will make you wait until the last minute and lie about why. They will put a big red sticker on your windscreen tell you it is for security and then let you watch dozens and dozens of motorhomes caravans campers and other touring vehicles loaded with "huge kitchen knives pass by with NO reference to "dangerous items". Worst of all this is that they lie about "who" decides this regulation. It is NOT the port authority, it is them! and then accuse you of being out of order when you dare to complain!
P&O (a ferry company under the same legislation I suggest) have told me it is ok as a foot passenger to carry on board, a pocket tool or knife as long as the blade is 3 inches or less. One would think then that a "Multitool" (leatherman) in the locked boot of a car SHOULD be perfectly acceptable to ANY ferry company? unfortunately no! you will be put into a special lane with the other "2" honest passengers and made to wait until the last minute before being put in exaclty the same car position as the cars that were simply, late arrriving but they will tell you, beforehand, it is a "special place where the security can monitor your vehicle"! this is utter rubbish as the whole deck SHOULD be under CCTV or it is a pointless system. It seems as long as you don't tell them, (lie) about your possessions, you can take a huge knife, corkscrew, bottle opener (I think we know why they don't want you opening your own bottles!!) on board because no one checks anything once loaded. It is a sham and completely lacks ANY security element, when you have the temerity to complain, you will be lied to and accused of things you haven't done because that is easy when you have a ferry monopoly on the main routes. Disgusting treatment disgusting so called Customer Care. You can read more on my pages "Bullsh tty ferries" (there is an "i" but it is offensive apparently! google it.”
“I have travelled regularly with Brittany Ferries on their Portsmouth to Spain routes, and having seen the misleading publicity which they propagate decided to join their Club Voyage (CV) scheme for Spain. The cost for this is a Registration fee £105, plus an annual fee of £125 = a total of £230. However, once joining you then find that they have lots of disadvantageous terms (only for the consumer, not for them) and exclusions in the small print of their CV agreement for the Spanish crossings; for example on Spanish crossings you do not get any discount on the cabins; you do not get any discounts on their Economie ferries, and you soon find that the discounts which you do actually get amount to very little, and unless you make somewhere around 8 crossings per annum you do not make any significant overall savings after taking the £230 up-front cost into account. I thus therefore decided not to continue my membership, when I discovered what a rip-off this scheme is.
Before I did cease my CV membership however I had made bookings for 3 more crossings leaving after my CV membership would then cease. As I was still a CV member at the time of booking these crossings I received the discount on those crossings. Suddenly after I had decided not to renew membership of the CV scheme I received a revised invoice from Brittany Ferries for the last two crossings yet to be made, stating that the discount which I had been given on the last two crossings would be retrospectively re-charged to me, although I had made those bookings whilst still a CV member, and was thus entitled to the discount. They now want to make a retrospective additional charge of £111.00.
I then wrote to make a formal complaint because I believed that they were contravening the Unfair Terms in Consumer Contracts legislation of both the UK and of the EU. The correspondence dragged on and on and I eventually contacted their John Napton (director UK & Ireland) who claimed that this retrospective surcharge was not a contravention of the Unfair Terms in Consumer Contracts legislation of both the UK and of the EU; but that they assumed in good faith that a customer would renew their CV membership. I argued that this was nonsense because the term in their contract which they were attempting to rely upon was to their advantage only, not to a customer, and that it had not been negotiated with me individually prior to the contract, but instead had been hidden in small print.
They have refused to negotiate any further and it seems that the only option a consumer has is to take them to court for contravention of the Unfair Terms in Consumer Contracts legislation of both the UK and of the EU.
The situation is made more farcical by the fact that on the last return crossing which I made, although I had booked this whilst still a CV member, the return crossing was made after my CV membership had ceased, and they did not attempt to make any retrospective surcharge for that. They are only attempting to make a retrospective surcharge for the next return crossing which I booked whilst still a CV member.
I would warn any other customers considering Club Voyage membership with Brittany Ferries to read all of the small print very carefully before joining, and you will find (as I did the hard way) that this scheme is a rip-off and not worth wasting your money on for Spanish crossings.”
