“Absolutely everything went wrong from making an order with bt business on 17 August 2022 to being here on 16 November and still no line connection. Diabolical and unprofessional. Unhelpful and incompetent would be just the tip of this iceberg of utter stress and time wasted.”
“someone was to phone me on Sunday was in all day no one phoned
tried to contact open reach totally impossible haven't got a clue what the recorded messages say.
l just wish they would come and strip everything out
NOT FIT FOR PURPOSE”
“Bt business has the worse customer services provided.
Staff is unprepared, service took 3 months to start. I have spender time, lost money at my shop daily with no internet. With no explanation and I was charged a month before start and I was full charge for a cancellation not requested!”
“Customer service are very uneducated. And are actually DISGUSTING. When they answer the phone, you tell them the problem. They then put you back in the queue because they can't be bothered to be professional. And after waiting almost an hour for someone to answer in the first place.”
“Can do better..........trying to obtain some information from BT can be difficult as the 150 contact number does not work, the inside the UK tel number does not give you want 'information' options on the auto answer, and texting them gets you an 'auto bot' that does not provide info......so you end up reporting a fault, (when there is no fault) but you will eventually (40min) get an actual person to talk to, which will then get your info answered.”
“23rd October 2022 and we have been without broadband since 7th October. Two days now and no landline. One Cube engineer has called and he didn't have a clue. Four Openreach engineers have been and they can't sort it out either. Didn't even bother turning up for last appointment. BT helpline is not fit for purpose. Keep cancelling my complaint when it is unresolved. Clueless advisers in Bombay who don't know what they are talking about. Next Openreach visit scheduled for Wednesday - if they bother turning up again. BT is a total cowboy outfit. Alexander Graham Bell had better engineers ! One star review is over generous !”
“Leaving this company is impossible. Only way is to call them on phone lines that are busy for more than two weeks now. I ordered bag to return router before I managed to cancel my broadband. Can I just block my direct debit towards them? Will they be awful enough to go after me cos I couldn't leave?”
“What a horrible company move 3 weeks ago was told by BT not a problem in reconnection to new property, now been 3 weeks still waiting to be reconnected. Had appointments but no one turned up and no explanation. Tried phoning but can't get to speak to anyone . What a nightmare
Bet”
“My partner had BT sports, when he died i contacted BT as the contract was his and in his name, they then went into his bank account and took not 1 but 2 more payments even though he was dead! when i complained i got a refund of £3”
“I ordered a new router from BT.(hub2). The engineer came to install it. It precisely told him where to put it and where to connect the cable however he decided do do it on his own and place everything where he wanted without listening to me. He left all his rubbish and just left. I called BT to resolve the problem however they kept telling me that it could be a danger for his health. He could climb to connect the cable near my roof which is about 6 meters from the ground however he could not put the cable where I wanted to which is only 2meters from the ground.
They offer you offers for less money only for the internet to be literally rubbish.
I will never use BT internet and I wish that I never got in contact with them to order.”
“BT are fraudsters and criminal's they ignored my message today when they message me on after trustpoliet then told me to go to Facebook then like I said on Facebook messenger they ignored me and now trustpoliet blocked me from sending another review today both absolute criminal supporting criminal's BT and trustpoliet.”
“I have no Internet access and I simply do not know what is going on. Had poor connection since October when I moved from EE to BT. Engineer came out said sockets are okay. That was that. Still had intermittent connection now I have nothing. Was given a link to a tracker to track the fault but I need Internet access to go on it. I also need an account number which I have never had nor a written contract because I was sold the broadband by EE and all I was given was a phone contract not a broadband contract. BT seem to think I have no complaint as I am not a business.”
“Guys get away from BT the worst service ever left me 2 months without internet and still charged me after I told them to stop and now they don’t want give money back been in the phone over 2 hours and they bounce me at least 6 times unprofessional service don’t use this provider”
“wırst company they are a kind a robbery…ı just call them cancel my internet cuz ı will do new company they said thats all god after one month they sent bill for still paying … Thats why just dont do anything with bt awful company do vodofone do any other company dont bt”
“Been waiting on bt fixing phone line for 6 days. The 94 year old lady needs the line for medical reasons. I have spent 4 hrs on the phone trying to resolve it. People didn't call back when they said they would, engineers didn't show when they said they would. Complaints shut down when the line is still not working. I'm still waiting!”
“I ordered bt broad band on June 11th, waited till July 8th for the router to arrive to find that it wasn’t working and I had no internet. Since then I have complained several times and they’ve given different excuses (major signal outage lasting 3 weeks, faulty port etc). If true then it’s a combination of these issues but every time they’ve “sent” an engineer out he hasn’t even come. Now it is August…a day after the 3rd date they said this would be fixed by and my internet still isn’t working. They’ve arranged for an engineer to come on the 19th in another 11 days! I have no faith the engineer will come and I will be in the same position.
I am disabled and need the internet to work from home but I am unable to and the customer service done seem to care one bit. They’re also demanding I keep paying or they’ll shut the line off! I’ve never had working internet from them!
Avoid!!”
