“Booked the flight through skyscanner but the date changed when taken through to their site without me realising. I called to try and get this corrected but after being on hold for over an hour I was informed that it would cost be an additional £175 to get my flight corrected. The customer service was terrible and I would highly recommend avoiding this company and paying more to book with a better, more reliable site.”
“Worst people worst service. They issued cancelled ticket to me which I got to know only at the counter. Lost a lot of money. They didn't refunded and kept passing bucks to other even after giving proof. They have pathetic customer care and if you try to call them they charge a lot so again you will loose money. Stay away from them”
“I HAVE SUBMITTED THE BELOW TO RESOLVER
Dear Sir / Madam,
I am writing to you to raise an issue about: Travel Agents
The issue that I have experienced was: FRAUD!!!
Their IATA liscence belongs to another company - everywhere says they are a scam.
We booked and both Claire and I tripled checked booking before paying. Without doubt our RETURN TRIP from UK was 17th July. We have just printed e-TICKET as we fly to UK on Saturday. To ou HORROR the ticket reads 17Th June!! We phoned to change flight - the woman was rude, evassive and unhelpful - they want R26 000 from us to change flight to what we origonally booked. THIS IS FRAUD!!! WE CANNOT AFFORD THAT and may have to stay behind in South Africa and miss my neice's wedding.
This meant that ITS URGENT AS IF NOT RESOLVED BY SATURDAY WE WILL MISS MY NEICE'S WEDDING
OUR RETURN FLIGHT IS INCORRECT - WE BOOKED 17TH JULY RETURN NOT 17TH JUNE
WE TRIPLE CHECKED BEFORE BOOKING
HELP
DESPERATE
WE TRIED TO ADD THE E-TICKET IT WONT LOAD
CHANGE OUR RETURN FLIGHT TO WHAT WE BOOKED
WE HAVE PHONED, BEEN IN TEARS, THEY ARE RUDE AND UNHELPFUL
WE NEED TO KNOW IT WILL BE DONE BEFORE WE LEAVE ON SATURDAY OR THAT IT WILL HAPPEN WHILE WE ARE AWAY
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.
Yours faithfully,
TRACEY COLLIS
Booking Reference BZA1633822
36 BURG STREET, 702 NAMAQUA HOUSE
CAPE TOWN WESTERN PROVINCE
8000”
“Complete rip off! We booked a flight with them and never received an e-mail. The next day we noticed in their website that they cancelled the booking. Returned the payment 12 euros less! Would not respond to phone calls for hours. Stay away!”
“This is absolutely unacceptable!
I receive an e-mail 3 days ago in which it says that my airline has changed the flight schedule by adding a 24h delay on the outbound trip and almost 20 on the return. This caused me a lot of problems already.
I've made a refund request 3 days ago on BudgetAir..co.uk site and even on email. No answer.
I've called then 3 times, one of them on the energency line - no answer. I queued 30min, wasted lot of money and no answer.
It just feels like a phantom company, a scam.
I strongly recommend to look for another agency!”
“I booked a ticket with them and got the confirmation email. A very next morning a received an email that my booking is cancelled. I tired to contact with the serval times but no answer. They took my money and they they didn’t refund me.
This is fake and scam website.
Where we have to complain and claim back our money.
Plzzzz help”
“Budget air is scam! I booked and paid yesterday 18th Apr 2019 and today when i emailed to ask where is my tickets they said sorry airline cancelled it! When i asked why? they did not have any answer and when i call to their head office the employee who was the manager also said the money is with airline and then again he said the money is with bank and all the time giving me stupid technical ticketing answers!!! (I worked for many years in Airfrance / KLM as KAM and i have a very wide ticketing knowledge and procetures! I am sorry for the stupid decision i made!”
“I've booked a ticket on October last year and canceled it November 1st until now I didn't receive the refund, I called them several times emailed them all the time, and they keep on giving me next to next week, within 6 weeks and so on...
I don't think these guys are any trustworthy...”
“This site is a scam
Having had my return flight final leg cancelled by the airline and having had them send me a note apologising and confirming I was entitled to a refund, I have tried to get in touch with this company but its impossible
They refuse to answer my emails, they don't pick up the phone, they are effectively thieves”
“When I went to the airport, I discovered that they were fraudsters. The airline told me they had canceled my reservation. I contacted them a lot to retrieve my money and so far there is no reply.”
“Booked A flight Bristol to Zagreb Via Brussels. The Bristol to Brussels leg of the journey has been cancelled - I found out about this myself not from Budget air - who on there website still have the full journey, but the airline only have me down for Brussels to Zagreb.
They are now uncontactable - won't answer the phone and E-mails are ignored.
The airline can't do anything as I (stupidly) didn't book direct. Why do Skyscanner use this company, they are appalling.”
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You reviewed BudgetAir.com
Allan Maltby
Allan Maltby
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I have never had to write a bad review…
I have never had to write a bad review about any company until I used budget air.
I booked a return flight from Phuket to Kl. First of all I had to chase them up to issue the outbound flight. Then they issued no return flight ticket but assured me all was ok including on booking saying I could check in. I arrived at airport for return flight and was told company not followed through on booking. I then tried calling emergency contact number with no answer. I was told by airline I could not fly unless I paid 400 pounds for the return flight. I had to book return through a different company. To date I have written to them asking for refund for the return flight but they do no reply to any emails and not answer phone.
Now trying to pursue through credit card company.
I advise all to stay clear of this company”
“Awful.....dreadful.....only used them once and won’t use them ever again. I booked a return flight to Paris, was promptly informed that the return flight was no longer available and that I would receive a refund. Which I did.....but only for the return flight, not the outgoing. What use is a flight to Paris without one to come back? I have said without the return leg I don’t want the outgoing but I have had no responses to any of the emails I have sent. Terrible customer service. They might be a good option when booking flights.....but only if there are no problems and you don’t need their customer service.”
“Worst Flight Booking service i have ever used in my life. Please stay away from them and save your money and time. Terrible and i dont know how their business is still running”
“DO NOT USE - TERRIBLE CUSTOMER SERVICE
I booked a flight approximately six months ago with Budget Air, the airline they used was Jet Airways. With the issues Jet Airways are having, they have been emailing me for the last few weeks with cancellation and rescheduling changes. I have been attempting to contact Budget Air for over two weeks, I have called their customer service number every day, at least four times, and been on hold for over 20 minutes each time. I have sent seven emails, to receive one reply with a different customer service number, which again got no response.
Finally today someone answered, to confirm yes the flight was cancelled, and they would contact me at some point within 24 hours to discuss if I'm entitled to a refund. My response was not particularly kind!!! Why would I not be entitled to a refund when they have booked my flight with a company cancelling most of it's flights for the last month!!!!
I am now waiting to see if I will receive a refund, whilst hoping the prices don't go up more for my flight in a week!!!
USELESS CUSTOMER SERVICE, POOR COMMUNICATION - AVOID”
