Button & Sprung Reviews

Name: Button & Sprung
Rating: 4.92

4.9 Rating 2,785 Reviews

99 %

of reviewers recommend Button & Sprung

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

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Button & Sprung 5 star review on 15th November 2024

Jessica

Button & Sprung 5 star review on 14th November 2024

Anonymous

Button & Sprung 5 star review on 8th November 2024

Leigh

Button & Sprung 5 star review on 10th October 2024

Thea

Anonymous

Anonymous // 01/01/2019

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“As I live up North I bought the Eliza bed and mattress blindly based on reviews and pictures. So glad I took the risk, the bed is beautiful and the mattress is extremely comfortable. Really recommend.”

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Posted 9 years ago

“Very comfortable and keeping its shape even though we are unable to turn it. The support is superb. We are entirely satisfied with it and was well worth the trip to London to the showroom.”

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Posted 9 years ago

“My customer experience has been exemplary with Button & Sprung, from the informative and easy to navigate website, to their knowledgeable, professional staff, right through to their excellent product(s). After choosing my bed on the website, I visited their showroom, where I found a warm welcome, lots of great advice and, importantly, a relaxed, no pressure environment. Once I'd ordered my bed there was great communication and all round willingness to make sure delivery was made as convenient as possible. I would not hesitate to buy from Button & Sprung again or recommend them. I just wish all shopping experiences were as enjoyable!”

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Posted 9 years ago

“Extremely happy with my new bed and mattress - Everyone was so brilliant from the sales team to the delivery. Who would want to go anywhere else? No-one that's for sure.”

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Posted 9 years ago

“Outstanding customer service for my trade project from the start, even extending to a Sunday visit to help me put one of the beds together (the site hadn't been ready for installation on delivery). Terrific, speedy service. Fabulous beds. Happy client. Thank you. Sarah Reed - Hard Hat Property Ltd.”

Helpful Report

Posted 9 years ago

“Excellent service and prompt delivery.”

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Posted 9 years ago

“Excellent customer service is always important, almost more so than the superb beds they offer. They have a wide range of mattress weights, bed styles and prices, all of superior quality. Delivery was very well organised and the staff mantling the bed were helpful, professional and did an excellent job, including removing my old mattress and all packaging. The 100 day no quibble guarantee is honoured with no problems at all if you find the bed is not as soft or firm as you would like once you have give the mattress a chance to bed in a little. I wouldn't hesitate to recommend their comfy beds and praise the team for their customer service which follows through from first visit through to after-care.”

Helpful Report

Posted 9 years ago

“I spent a long time looking for the right bed and the right mattress and I came across Button & Sprung on Google. Not wanting to make a large investment without trying the bed I went down to the showroom in Hammersmith and had some good advice from Matthew and Asif. My wife and I ended up choosing the Camelia super king with a southdown mattress. There is a huge amount of different options in regards to fabric, draws, wood etc.. which is great if you want something a little different or more personalised. After delivery the bed looks perfect in our room but we actually took advantage of the 100 night return policy as we had regular tension on one side and firm on the other, which in the end was too firm for me, so we swapped it for regular all over. For the exchange Asif was most accommodating in arranging the delivery for after 5pm, which was out of the normal hours. The guys putting the mattress and bed were clean, tidy, fast and punctual. Overall, very happy with the bed, mattress is now perfect and service is first class. Thoroughly recommended.”

Helpful Report

Posted 9 years ago

“Fiery good service from asif, easy to order and well communicated regarding delivery time. The bed is cleverly and well constructed as well.”

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Posted 9 years ago

“We waited in great anticipation for our new mattress having read previous reviews. We have not been in any way disappointed. The service was great, the people delivering very helpful and obliging. The mattress is very very comfortable and so far we believe it is money well spent.”

Helpful Report

Posted 9 years ago

“I visited the showroom to place my order for the Eliza bedstead in Nickel. I was very impressed by Asif who could not be more gracious. Unfortunately after three attempts to deliver an undamaged bed I have given up on this company. On the FIRST delivery day I was advised that the bed was going to Sunderland instead of London due to a mix up in post codes. They do not cross check postcodes to address details when arranging deliveries. On the SECOND delivery day I was advised that the bed had been damaged but Adam (owner) had told the drivers to deliver it to me anyway. A swift refund was arranged when I refused delivery. On the THIRD delivery day (after securing a £200 discount) I was notified that the bed would not arrive because it had not been loaded on the van. This is despite being told that afternoon that it would arrive between 3pm and 5pm. I appreciate that mistakes happen. However, this experience was challenging and expensive. I am not paid when I do not work and the firm had the interest free use of my money for several weeks before I realised that it could not honour its obligations.”

Helpful Report

Posted 9 years ago

Denise - thank you for your review, which is absolutely fair, given that this is exactly what happened. We let you down and are very sorry for the time and money that this cost you. We have made a compensation payment to you given your experience. We're sorry.

Posted 9 years ago

“Firstly, I would like to commend Asif and all the team at Button & Sprung for their excellent customer service! Sadly not all companies make it a priority to provide their customers with such a high level of customer service. I would also like to extend our thanks to the lovely delivery guys, who were very polite, helpful and professional. The bed looks very luxurious and is sooooooooo comfortable, it's a dream to sleep on (excuse the pun!). The quality of the workmanship and the fabric is very good. My only comment is that I would have preferred the option of having casters rather than the gliders, I know gliders are the norm and work well on floorboards and laminate flooring, however I have found that the gliders do not work as well on some carpets. I like to regularly clean under the bed and find it much easier to move the bed if it is on casters. I choose the foxtail divan which has a beautiful full length headboard, the headboard is very heavy and even more so when it is attached to the divan. As a result I have found it very difficult to move the bed with the gliders, it requires quite a lot of muscle strength which sadly I do not have, I am glad however, that I opted not to have any drawers on the divan as had I done so this would have added more weight to the bed making it even more difficult for me to move. Having spoken to Asif he kindly advised me that there are companies which specialise in selling casters, so I am currently making enquiries. Thank you once again.”

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Posted 9 years ago

“Every situation from order to delivery was excellant,very happy with Button&Sprung service.”

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Posted 9 years ago

“Mattress very comfortable. All communication with B&S excellent. Sorted out a convenient delivery time for us which was very refreshing, no waiting in all day. All in all would thoroughly recommend Button & Sprung.”

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Posted 9 years ago

“My bed is possibly the most comfortable place on Earth! I went for the Foxtail Superking with a Coopworth mattress after going to visit the showroom to see the products. It really is worth doing this and I really liked it that neither Adam or Matthew gave me the hard sell. Make no mistake, it's an expensive bed, but it's worth every penny and I am a person who needs my sleep. I am very happy with this purchase!”

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Posted 9 years ago

“Fabulous bed and even smells lovely! I chose the perfect colour to match my bedroom and the material is so soft. Customer service at this company is second to none, there are a few out there who could learn something from Button and Sprung. My first night in my new bed I dream't I was on a cloud!”

Helpful Report

Posted 9 years ago

“Every stage of choosing my bed and mattress was a sheer pleasure with Button and Sprung. Not only do they have a lovely showroom but each member of staff is amazingly knowledgeable, helpful and polite. They made every effort to help me and find a time that completely suited me for my bed delivery. My new bed arrived and is amazing. I can wholeheartedly recommend Button and Sprung!”

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Posted 9 years ago

“From the moment I called Asif the service and advice has been outstanding. The delivery process worked exceptionally well. Now we are into the 100 days of use and one week in we have no complaints. Even had a follow up call to check everything was OK. I guess a bit more work on their SEO strategy would see them rammed with orders. Cheers guys one of the internets best suppliers.”

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Posted 9 years ago

“The buying experience is a revelation, no pressure, everything explained and as much time as needed all with good coffee. Bed ready when promised and delivery pain free. These mattresses are expensive if you go for the high end and obviously good quality.”

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Posted 9 years ago

“The mattress was delivered as planned and we continue to get used to it. Delighted with the quality of workmanship and with the increased depth we required some fitted sheets to match. Only just completed the first turnover but looking forward to many years of service.”

Helpful Report

Posted 9 years ago

Button & Sprung is rated 4.9 based on 2,785 reviews