“DO NOT BUY FROM BUYEE
I made an order with Buyee to ship my package using Seamail and payment went through without any issue.
A few days later Buyee contacted me saying JP post returned my package because it’s oversized for Seamail. (Their system told me nothing about the dimension of the shipment at the checkout page)
Now my only option is DHL, which is triple the price. They denied my refund and refused my request to split shipment into smaller packages.
I now have to call my credit card company and file a fraud dispute because they pulled a bait and switch on me, ate my payment, and holding my shipment hostage.”
“I've used buyee every now and then for the past 7 years or so when I need to buy stuff from yahoo auction jp because of the real time proxy. It's always have a big banner on top of the auction page so I've never actually thought about looking for another company. It was all good when I was buying single item (as in shipping 1 package each time) until recently when I bid 2 different auctions and ask them to consolidate.
First of all, the first package is a set of plushes and keychains.
When I got the arrival email, they stated that is 3420g.
Then the second package is a single manga and they stated it is 260g.
Since it's just a book, it makes more sense to combine the 2 and logically it can save on shipping too. But buyee proved me wrong.
If you combine 3420g and 260g, it comes to 3680g. Plus maybe some extra wrapping and taping, I would assume around 4000g give and take max. A rough guess based on another fowarding company which I've been using for online shopping. Honestly the weight doesn't go up much, it will get lighter too especially when they take away the extra boxes when they combine.
After selecting consolidation (buyee charges 500yen for combing which later I found out other companies provide free consolidation), when I received the final charge for the shipping, I was shocked. The weight bumps to 4760g which is like 1kg extra on top of the original weight. It is really abnormal since a full roll of bubble wrap is around 100g and a brand new roll of packaging tape is around 120g. So I emailed the customer service to double check and see if they've maybe made a mistake. Since if they did, it would be easier to adjust the charges before it's being shipped.
Buyee's customer service rep was extremely unhelpful. I explained the situation with my order ref and asked her to double check the weight and yet, the first reply she said it could be oversize that's why it charges more. Also she said the final weight is not a simple A+B formula. I explained again that oversize is not possible since EMS allows up to 1.5m in length and I also understand that the weight will change due to extra wrapping, but an extra 1kg doesn't make any sense. Then she changed her response and said it can be heavier due to packaging materials, and went on and explain that depends on what plan I've chosen, packaging can be different etc. At this point, I am 100% certain that she never took a look at my order since if she did, she wouldn't have told me that my package could be oversize to start off with, and then when that didn't work, she went on to explaining different plan selection which she would have known what I picked if she had checked. All I needed was that she contact the warehouse and do a double check but that never happened. I was so disappointed with talking to their customer service I just paid the shipping and decided to check the weight myself when it arrives.
After a long wait (the package arrived after a month even though it is by EMS), I finally know what happened. Instead of putting the book inside the other big box (like how I showed it in the last pic), they put everything in a new box, so it's double boxed. (the first pic is how it arrives) I admit that it looks well protected but definitely not cost efficient and to be honest, it's so not necessary. Thanks to this I actually ended up paying more on shipping + I have to pay the 500yen extra for consolidation.
Overall it was very frustrating especially when the customer service rep was unhelpful and unknowledgeable. It just makes the whole experience sucked.”
“Not recommended for people buying multiple items. After clearly indicated my requested items and placing order it was two weeks of waiting for Buyee to process my order and dozens of email correspondence (a different agent replies to my email each time) they still didn't keep me updated, placed the wrong order for me. One item was cancelled with no reason yet they kept the top-ups accessory items which are no use without the main item. They didn't allow cancellation even I informed them twice which service go to which item.”
“Seller did not fulfill shipment promise…
Seller did not fulfill shipment promise and did not ship. Buyee just continued to ask me to wait for seller's response and when he /she can ship. I waited for about 2 months and still waiting. Asked for refund but Buyee just refused. They basically protect sellers. Poor customer service, They either do not response on time or chose not to reply. When a reply came it does not answer your query then you have to ask and wait again.”
“Placing your order is pretty easy. But that's the only thing that is. Getting the actual item or a customer support agent to help you is another story. Ordering a Deathscythe gunpla kit from Buyee Mercari. It was a terrible experience.
I was given a promotional coupon for $50 in international shipping. Great deal right? At least it should have been. The seller hasn't sent the item to Buyee. I tried contacting Buyee to find out what's going one and was told the seller isn't responding. The coupon expires on the 15th and I have nothing to use it on. I tried asking for an extension and the person I talked to said they would email another dapartment and get back to me in my email that day. They never did. Next day tried to get more info. Spent 3 hours in the only chat before getting someone and they ended the chat before I could asked my question. Tried again and after 7 hours I couldn't get anyone.
Currently my money is sitting in limbo and Buyee isn't doing a thing to help.”
“Way to expensive, compared to other sites. I only use buyee to browse, but I use ZenMarket, definitely friendlier and cheaper :)
The buyee fee is too high, same goes for the package consolidation which is free in other sites, poor options of shipping and expensive compared to other sites, bad chat support and email response.
Lost one package and never ever they refund me, and it was more than 10000-20000 yen”
“FIX YOUR PACKAGE CONSOLIDATION!!
I am REALLY losing faith in Buyee because THEY DO NOT KNOW HOW TO CONSOLIDATE A PACKAGE. When you ask for package consolidation they take your 2 (or 3 or 4) items in the shipping boxes that they arrived in to the warehouse, don't bother to open them and just PUT THEM INSIDE A HUGE BOX!! It's just insanely lazy! The first time it happened I thought it was a fluke but it KEEPS HAPPENING!! I t is just maddening, especially right now that DHL is really the only option, and if you cross 4kg or a certain outer box dimension with DHL the cost skyrockets (which it will certainly do if it is boxes in bigger boxes)
I Had two items that shipped separately for 5000 yen each, but after consolidation the price shot up to 20,000 yen making the service "Pay 500 yen to DOUBLE your shipping cost" what a deal... I paid 300yen to request a photo to see what the heck was going on, and that is when I first discovered the idiotic way they were consolidating packages [See first pic] Yes, that is a box in a box stacked on top of another box (not pictured) The CRAZIER thing is they opened both shipping boxes to confirm items, then put them BACK in shipping boxes, like WTF After only a 3 more days of emails with customer support, they fixed this one, but others have taken 5 emails and a week to resolve. Just today they failed to fix another package the first time, taking away the external shipping boxes but leaving everything in a HUGE box that still costs 198,000 yen fortune to ship (and I know what it should cost, because I have already shipped this EXACT combination of items before, through Buyee and DHL for 69,000 yen)
If you are really persistent eventually they WILL fix the packages if you beg them enough and get lucky with a customer service agent who isn't a fool. The first mentioned above packages ultimately shipped in one reasonably sized box for 6800 yen, which cost me 500 yen and DAYS of stress to save $25 It arrived looking reasonably packaged but in still an overly large box [See second pic]
The fact that Buyee clearly CAN fix it after they do it badly in the first place, and that they KNOW HOW to pack packages correctly to save people on shipping just deepens the mystery though (and has kept me hanging on like an abused spouse believing they can change) Offering the "consolidation" service as it is makes no sense as it only makes shipping MORE expensive. Any customer with a brain can then add up the previous shipping weight and see that the new weight is MORE and figure out what Buyee did. Then they just have to go BACK and re-do the work all over again. It is just so much wasted effort for both the customer AND for Buyee.
So Buyee, I am talking to YOU. Please either change the standard way you consolidate packages to actually SAVE PEOPLE MONEY or at the very least MAKE IT AN OPTION TO DISCARD SHIPPING BOXES right when package consolidation is selected. And please do a better job of putting things in smaller boxes! Especially now with DHL as the only shipping option you can't drop the ball like this!”
“Bad business, bought and paid for an item with no warnings or issues only to later find out that they are unable to ship said item internationally (USA) to me and my only options are to ship my item domestically (Japan) or dispose of my item with no refund!?!?!”
“Bad business, bought and paid for an item with no warnings or issues only to later find out that they are unable to ship said item internationally (USA) to me and my only options are to ship my item domestically (Japan) or dispose of my item with no refund!?!?!”
“Do NOT use Buyee service. You will regret it…
Used Buyee service to purchase a $1,800 USD Hi Fi amplifier (Denon PMA 2500) off the Yahoo Japan website. It was for a brand new item (Auction Ref ID: r379264025). Once the product arrived at Buyee’s warehouse, I requested for a paid photo verification and this process alone took 3 days and they send me about 4 photos of the product and the contents inside the retail box. 3 days is frankly a little slow. The product was delivered safely and the outer box checked out to be in a great condition. It was a double box with very well paddings, thanks to the Yahoo auction seller. However, upon turning on the product, I noticed a major issue. The source selection dial (to change to CD / phono / Aux / etc…) does NOT work. Luckily I could change the source via the included remote controller. I sent an email to Buyee and they asked for some photos proof describing the issue. After 24 hrs, they said there is nothing they can do to help me. I said it is a brand new item and at lease you guys could help me to discuss the issue with the Yahoo auction seller but they refused. I was hoping they could provide some kind of support or help me with warranty claim but the product is no longer in Japan, and Denon does not honor international warranty. So the only way to get help is to physically carry this 30kg box back to Japan and get warranty job done inside of Japan, which is almost impossible due to the fact I am in Taiwan and would not want take the risk of flying during the covid 19 outbreak. I could ship this into Japan but there is no way for me to receive the fixed / return shipment from the manufacturer. Not a good experience. As a result I have open up a chargeback or dispute with my credit card company…”
“I bought three identical items on this site. Each of them cost about 12 dollars.
To each item, the seller added three types of different fees to the value of the goods.
Buyee Service Fee: 300yen
Payment Fee: 200yen
Plan fees: 500yen
The total amount of the fee is about 10 dollars.
Before buying, the seller did not indicate the cost of shipping the goods. This value could be found only after purchase. Later I found out that the shipping of each product of three items costs about $ 17-19.
The purchasing a product for $ 12.64 ultimately brought me to a total cost of $ 40. I found it very expensive and asked the seller to cancel the goods.
The seller replied that the item is yet in the warehouse and ready for shipping that is why cancellation according to their rules is not possible.
Then I asked the seller to unite all three items in one package and send it to me. The seller replied that in order to do this I must log in to my account and apply for shipping in one parcel. I logged into my account and saw that before I get information about the cost of merging parcel I have to pay a fee of 1000 yen (about 10 USD). Then I sent an email to the seller. In the email, I explained that I would like to know how expensive merging parcel is before I pay the fee of 1000 yen. The seller refused to say me the cost of merging parcel and said again to apply for merging parcel and pay at first 1000 yen.
I logged back and in the options, I saw an action called "dispose". I clicked on "dispose" and information appeared that when you select this option, the three above fees(Buyee Service Fee,Payment Fee, Plan fees) are not refundable. From the context, I assumed that in choosing this option I will get back the cost of the goods, namely US $ 12.64.
However, the seller will not refund me any cent.”
“Bought an item and paid for the inspection. Upon arrival was missing a part and contacted buyer for a refund. Of the 90 pounds total I paid they only gave 16 pounds refund. Will not use again”
“Worst online company ever, I bought my items 2 months ago, till now I didn't receive it. Also, they cheat you with the delivery charges and charge you twice - claiming that they received the shipment on two-parts. Till now I didn't receive my baby diapers
PLEASE NEVER USE BUYEE.JP
IT IS THE WORST
WORST COMPANY EVER
SHAME ON YOU”
“Buyee is a great shopping site for ones who love Japanese products. As for me, I have been able to collect great music cds from many Japanese sites provided. However, their shipping service for me is still poor. I don’t appreciate 1500yen protective packaging when I only have one CD shipped to my country and I don’t agree on how they have stopped communication with sellers. It is not rational. Hope they will fix this one day.”
“One of the worst online shopping websites ever !! Ordered 4 SUV wheels on 27 Jan 2020, they made me pay high shipping fees and other charges, at the end no items delivered, they keep on saying we will trace the packages and let you know, and finally, they stopped responding to my emails when I requested for a full refund, I had to escalate the matter to VISA to dispute the transactions, stay away from these fraudsters !!”
“Agree with JP's review. Even if you buy multiple items from the same seller, Buyee insists they are individual transactions, so you have to pay for several local delivery services even if the seller specicies they will combine purchases. Then you have to pay extra for package consolidation to have them shipped to you. SO you end up with a box full of boxes!!!”
“If you buy multiple items from Japan, stay away from Buyee. They try to lure you into getting their package consolidation service in order to "save" money in shipping, but the reality is that not only they add extra weight of 2 kgs on top of what you have, they also use gigantic oversized packing boxes so that you cannot ship with any shipping methods other than the most expensive EMS service. I'm sure they get kickback from EMS. If this is not fraud, I don't know what is. Their customer service is totally unhelpful and useless. Be forewarned, do business with them at your own risk!”
