Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.54

3.5 Rating 446 Reviews

65 %

of reviewers recommend Buy It Direct

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Metrics

3.5

Based on 446 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Buy It Direct 5 star review on 6th January 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We told them we need a drone ASAP for delivery to the Ukrainian army.They said they had the one we want in stock and could deliver it in 2 days, "3 at the latest". It turned out they did not have it, did not even have a warehouse, just passed orders to another company. When they had our money, only then did they tell us it would take 2 weeks to arrive. So we cancelled. Refund will take 5 days. No apology. They lied, took our money and will keep it as long as they possibly can. Don't trust them.”

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Posted 1 year ago

“Excellent customer service,we ordered the wrong item(our fault),and customer service looked after the return courier and refund in a brilliant manner,highly recommended”

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Posted 1 year ago

“Good value and communication and prompt delivery.”

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Posted 1 year ago

“Quick service from buy it direct would recommend and not hesitate to use them again. My order came without a remote control and when l notified them it was dispatched asap received it within 3 days.”

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Posted 1 year ago

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Posted 1 year ago

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Posted 1 year ago

“Customer service follow up was prompt”

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Posted 2 years ago

“Bought a BBQ at start December promising pre Christmas delivery. Got an email mid December saying dispatched and would be delivered on 20th December. Waited in all day and nothing arrived. New email 19th December saying delivery "within 6 days" but sadly did not arrive. Got a call 3rd January 10 minutes before they were to deliver but I was not home and could not get home in 10 mins. Had to call someone to get to my house to take the delivery. I would not have been upset if they said they would deliver later and kept their word but it was all the misleading messages drove me cookoo and then 10 minutes notice. I hope what's in the boxes is better than the experience with delivery.”

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Posted 2 years ago

“I have bought a few things now from buy it direct and everything has been fantastic my latest purchase was an wall mounted electorates fantastic quality”

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Posted 2 years ago

“Purchased a monitor from buyitdirect.ie Delivery took about 5 days,packaging was in perfect condition. Unboxed all parts,set it up and everything worked perfectly fine. Unfortunately four months later the the monitor developed a fault.It would switch itself off immediately after I turned it on. I contacted customer service and got an immediate response.I was asked to send a short video of the problem by an engineer.3-4 days after sending the video I was dispatched a replacement monitor. Everything was handled as you would expect so I would have no problem making another purchase from buyitdirect.ie”

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Posted 2 years ago

“Didn't get order as there was issues with delivery however customer service so good that I would most definitely place an order again with them in the near future”

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Posted 2 years ago

“I was very happy wit your service and how quick I got my replacement item !”

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Posted 2 years ago

“The feedback is for the overall experience , from the moment I made the purchase until I got the product home. The price was the best I could find on the internet and this is a 5 star for me. I have to admit that the price fluctuated for a couple of days but it was the right price when I made the purchase. You displayed the shipping date wrong, you sent me the details of a delivery company that doesn't exist in Ireland and no tracking code. After 2 weeks a guy just called that is at my apartment, o call or email send the day before, I asked to deliver it the next day but a week after still no delivery, I gad to contact your customer support 3 times to ask for an update. I got the product and the guys were super nice and brought it to the first floor and this is a other 5 stars. I would buy again for the right price but a better customer experience is desired. Thank you!”

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Posted 2 years ago

“Awful experience purchasing 2 beds. Order delievery date said 29th of November when I placed the order and the same on email i recieved. Rang early december and was told as I was from Ireland it would take 14 more days. Beds still didnt arrive. Got 1 & 1/2 beds on the 14th december after 2 more calls to ye and 3 phone calls to the delievery company. Ye handed me the number to the delievery company to find where my bed were myself. Now I have to get back onto the delievery company tomorrow to find the other half my bed which is currently missing.”

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Posted 2 years ago

“⚠️ ⚠️ ⚠️ ⚠️ ⚠️ WARNING ⚠️⚠️⚠️⚠️ ⚠️ ⚠️ ⚠️ ⚠️ ⚠️ WARNING ⚠️⚠️⚠️⚠️ I placed my order back in October for delivery mid November, it's now been a month from the initial delivery date, the items had not even been dispatched by that date. It's been over 3 weeks since the dispatch date and I have not received any items. I have rang and emailed several times and keep getting fobbed off, with empty promises that my order will arrive. Avoid this company at all costs, or else you will be down money, no product and a CS team that will promise to investigate the matter but couldn't be bothered to even respond. ⚠️⚠️⚠️AVOID AVOID AVOID ⚠️⚠️⚠️”

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Posted 2 years ago

“BUY IT DIRECT IS THE FORMER NAME FOR THE NOW "APPLIANCES DIRECT" They have changed their name due to the shocking reviews of BUY IT DIRECT so new customers are not aware of there shocking service & previous reviews. Bought a cooker at the end of November within 2 weeks it broke after numerous calls to return the item & them desperately trying to get me to go through the warranty of which I refused as this would mean waiting for a repair agent to come out n look & repair the cooker which was only 2 weeks old Pls be aware ppl you do not have to do this "Under the sales of goods act" The item is not fit for purpose Which means the seller "Appliances direct" has to take the item back and either replace it or refund it no warranty needed, its now the 13th Dec its took me 3 weeks to get it picked back up and I'm still waiting for my refund Then today I thought I had it sorted Was promised a full refund of £594.95 only to receive an email saying I'm getting a refund of £549,95 £45 short so here we go again had to ring them back to get my £45 added to my refund which will now take up to 5 working days we have been without a cooker for over 3 weeks ABSOLUTELY SHOCKING CUSTOMER SERVICE & WOULD NOT RECOMMEND THIS COMPANY TO ANYONE YOU WANT TO SEE HOW BAD THEY ARE GOOGLE "BUY IT DIRECT" REVIEWS AND READ THE REVIEWS & I BET YOU WONT BE PURCHASING FROM APPLIANCES DIRECT DISGRACEFUL COMPANY 👎👎13/12/22”

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Posted 2 years ago

“The mirror was beautiful and exactly what I was looking for but the issue was transport. They broke the mirror on the first delivery so I was offered a refund or a replacement and I chose a replacement because I really wanted the mirror. However, the replacement was also damaged. At least the mirror wasn’t broken this time but the wooden panel behind the mirror was damaged and had a lot of marks. Luckily, it wasn’t visible as the size of the mirror fit perfect on the wall. If someone from buy it direct is reading this, you guys need to get a better packaging when transporting mirrors, especially protection on the sides. Otherwise you guys will have to constantly be replacing/ refunding damaged items. Delivery companies don’t care at all.”

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Posted 2 years ago

“a great company and great service.thank you”

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Posted 2 years ago

“Fast, hassle-free delivery. Excellent!!”

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Posted 2 years ago

“Great customer service and great price”

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Posted 2 years ago

Buy It Direct is rated 3.5 based on 446 reviews