Caledonian Travel Reviews

Name: Caledonian Travel
Rating: 3.67

3.7 Rating 133 Reviews

64 %

of reviewers recommend Caledonian Travel

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3.7

Based on 133 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Customer Service
Communication Channels	Email

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Caledonian Travel 5 star review on 30th July 2024

Elizabeth White

Caledonian Travel 2 star review on 26th June 2024

Matin Gow

Caledonian Travel 5 star review on 14th June 2024

Sandra Blake

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just had a fantastic mystery weekend 2/9/23 went to Durham and whitby with caledonian Coaches weather beautiful both days hotel in Middlesbrough City centre holiday Inn was brilliant it was all so lovely and clean staff couldn't do enough for us but what really made it was our driver Jason he only been in the job a month he explained what we was doing and we're we was going he had really good banter with all people on the trip we will go away with him driving anytime thank you .”

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Posted 1 year ago

“Great value for money. Mystery tour took us to pitlochry then up to Aberdeen. Dinner overnight stay and breakfast. Accommodation was fine and food was fine. Understaffed and free for all at the dinner time. Dirty plates lying on tables as not enough staff to clear them fast enough for the amount of people coming in. There was a singer but we wernt informed of entertainment, no one seemed to know if there would be or not so missed half of it as we wer in the room. This is the fault of the hotel and organisation. Our driver was dave and he was the best. Great sense of humour and excellent driver. We stopped in Dundee the next day. The only thing was the hotel was outskirts of Aberdeen so not walking distance to see the place or go anywhere. Pretty much stuck at the hotel. I did enjoy the rest of the experience and I will book again.”

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Posted 1 year ago

“We are currently enjoying a four day break to Warwick. The driver ( Chris ) is pleasant courteous and professional. The hotel ( the brittania in Coventry ) is fine . Nice and plentiful food and pleasant helpful staff. It's situated in the heart of Coventry.. all in all great value for money.”

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Posted 1 year ago

“They changed my seating reservation without my knowledge…. They supposed to let the person in question who reserved the seat ,of any changes… used this travel company numerous occasions… sadly they have lost six customers now… bums on seats policy… they often change the itinerary without prior notice.. saying includes trip to Manchester. Then go to Salford keys.. not recommended…”

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Posted 1 year ago

“Just returned from NC 500 trip , what a fabulous holiday, first 2 nights in Castletown Hotel excellent evening meal, fabulous breakfast, and lovely staff , next 2 nights were at Gairloch Hotel again couldn’t fault it, room ,staff ,food and entertainment excellent, our driver , sorry “Steering Wheel Attendant “ was Danny this guy looked after us from start to finish , a great ambassador for your company , and Scotland , Thankyou Danny for making our holiday .”

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Posted 1 year ago

“Awful, was supposed to be first coach trip of many.Britannia hotel Bolton filthy, total dump, driver knocking shots back in bar with passengers on first night, didn't get to one of drops at lakes because he couldn't find the coach park, awful, will not book through Caledonian ever again.”

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Posted 1 year ago

“17th June 2023, day trip with the excellent driver - Callum. Unexpectedly, we stopped off at Biggar and were able to take in their traditional gala day - so enjoyable, as were the stops at Peebles and Moffat.”

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Posted 1 year ago

“We had a lovely holiday in Blackpool at the Georgian hotel Blackpool carol our bus driver was a good driver .only thing we didn't know that we were going to call at windermere on our way home .caladorian didn't send any email to tell us that this could happen .would still travel again with them”

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Posted 1 year ago

“Our last trip to Blackpool for 5 days staying at the Savoy hotel was excellent. It was good value for what we paid. The food was excellent along with the service in the hotel.”

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Posted 1 year ago

“Hello, my name's Zoe and I'm an Autistic Young Adult. I have been travelling with Caledonian Travel for six years, back in 2017 up to June 2023 I enjoyed every single coach holiday with Caledonian until the company started to go downhill. They have been ignoring my hidden disability recently when I explained to them about it. From 01/08/22 to 05/08/22, me and my carer went to The Lake District where we stayed in The Seacote Hotel in St Bees for four nights, the excursions felt rushed and the food in the hotel was at a poor standard with the music blasting to almost 100% volume. From 27/10/22 to 28/10/22 we have done The Enchanted Forest in Pitlochry with an overnight stay in Perth where Nino the Driver from MacPhails Coaches mistreated me throughout the two-day coach break. One Time during our coach trip the driver laid over to my seat and whacked me so hard in the head with a thick layer of tickets and angrily scolded me for absolutely no reason at all which he found funny, hurting and yelling at an autistic person. My carer told the driver "Do not hit or shout at my granddaughter like that, she's special needs. She was only showing me where the USB socket is". I got upset about Nino yelling and hurting me on the coach. I didn't understand why I got punished for it. When my granny and I had finished doing the forest the return journey to the whisky distillery was absolutely terrible. I was very anxious and uncomfortable on the minibus due to lots of people packed into one minibus and the lack of legroom between seats. I started to sweat like mad and started to feel sick too along with cramped legs on the minibus. It wasn't a nice experience for me. I ended up feeling sick and not able to sleep during the night because I had a very hot body temperature, I also had an anxiety attack after a rough experience on the return journey to the accessibility bus meeting point on the crowded minibus and also the driver's behaviour towards me. The food in the hotel was poor standard for Dinner and Breakfast. I and my carer got food poisoning after we had breakfast. I've reported this to customer service and unfortunately, there's no further action taken about the coach break and a £ 25 holiday voucher from Caledonian for my disappointment. From 27/01/2023 to 29/01/2023 me and my carer went on the Peterhead and The Northern Lights coach break, the whole coach break was rubbish except for our accommodation which was The Waterside Hotel. Excursions weren't very good, especially The night excursion to chase the northern lights. The Coach journeys to and from were very stressful. The passengers shouted from the top of each other, telling everyone their whole life story and carrying on in a very inappropriate manner, blasting music without consideration for other passengers, especially passengers with additional support needs like me. kept pulling down and slamming their fold tables off our seats every two minutes and drunk alcoholic beverages on the coach. I was getting stressed out about the situation to the point. I ended up feeling drowsy, anxious, worked up, didn't want to eat and feeling overwhelmed for the rest of the coach holiday after three days of torture for me, our coach holiday had gotten too much for me. We had the worst Search of the Northern Lights experience ever, I locked myself in the en-suite bathroom and had a warm bath and cried about when people will ever understand my story of me having autism and accept me for being who I am. I've reported this experience to Caledonian and nothing has been done but give us a £20 voucher for the distress on the coach trip. Lastly from 17/04/2023 - 21/04/2023, I took my mum on her first holiday to The Cotswolds for five days. we stayed in The Royal Court Hotel where we had the worst experience staying there. We have to move into multiple rooms throughout the week due to some of them being allocated are at a very poor standard. The staff were very ignorant and refused us customer service. Every time we went for breakfast and dinner, it was always a stewards inquiry by the rude restaurant staff at the door. I had to explain we were with a Caledonian coach party, this was not only embarrassing but very distressing for a mother and an autistic young adult like us. It totally ruined our trip to the Cotswolds. I've told Caledonian and requested a full refund on the trip. But a month later Caledonian emailed me back today saying they could not refund me for the holiday and gave me a £60 holiday voucher from them and my disability was ignored. It was my last straw using this company, it shows that they no longer accommodate young people with hidden disabilities on their holidays anymore. I’ll not be using Caledonian Travel again after the way they have been treating me.”

Helpful Report

Posted 1 year ago

“We have just returned from the Andre Rieu concert in Sheffield, it was excellent value for money. The hotel, Holiday Inn Doncaster was really good with extremely clean, modern rooms with very helpful staff & our driver Dave really looked after us all with humour & courtesy. Many thanks to ALL”

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Posted 1 year ago

“We went on mystery tour 29th april. First stop Leamington Spa...that was good. Next overnight stay at Ibis hotel at Birmingham Airport..this was not a good stop over..food not great and stuck in the hotel with nowhere to go..nothing to do or see. Breakfast was just OK. Then on to Stratford upon Avon which was very nice. Overall considering the price should not grumble but Ibis was in our opinion third rate...it spoilt the holiday...thought we would be in a town or village so somewhere to go after evening meal. Not sure if we will do another one as would hate to have to go to the same hotel again. We have friends who do the mystery tours and none of them were taken to this hotel and all of them were in places for the overnight stay that were towns so went out after for a stroll.”

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Posted 1 year ago

“Excellent hotel, New lloretta, great staff,, driver Dean, excellent cleaner Overall. Fantastic value for money”

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Posted 1 year ago

“Myself and 7 friends were on a mystery tour last Saturday the 14th January and had a brilliant time from the minute we stepped onto the bus until we stepped off in hamilton. The driver John was fabulous and made sure everyone was enjoying themselves, the hotel was lovely, very clean and excellent food , thank you Caledonian tours.”

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Posted 1 year ago

“Weekend trip to Chester and Liverpool Xmas Markets 19 to 20 Nov. Leeds was last pick up at 10 am but 3/4 hour late. Substitute coach and driver came from Hull Castleford and Wakefield. Driver told people to sit anywhere which caused arguments at each place. 4 of us last pick up and only backseat available even though we booked 5 months previously and asked for row 5. People reluctant to move and were rude which spoiled the holiday before we even set off the driver did get them to move eventualy. The driver was very nice and a good driver but surely they should make sure people in right seats. When we booked in June the coach was nearly empty.”

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Posted 2 years ago

“We travelled to Kilarney and the Ring of Kerry Southern Ireland on 26th September. We left Sunderland 5am on a Wonderful coach, which we found out it was a feeder coach as it had Dublin on the front. We travelled over to Stranrae 7 hours, where we exchanged coaches before we travelled on the Ferry to Larne. 2 hours. This coach was a tight fit, not much leg room and not very comfortable. We travelled 7 hours down to Tralee getting into the hotel at 9.30pm. Hotel was ok and we found the food ok but small portions. Driver Robert was very good but we could not understand the Glaswegian accent most of the time. Trips were ok but missed the last trip as we were sick of the bus. Our journey back home was the same hours and when we transferred back to the luxury coach for home we were ecstatic. After leaving Tralee at 7.30am, we arrived back in Sunderland at 10.30pm tired and glad to be back home. I would not recommend this trip. Information was not given out when we booked. Too many miles to endure by bus.”

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Posted 2 years ago

“Just come home after 4 days in Llandudno and I have to say Neil the driver was fantastic, he had so much knowledge of the area and pointed out things you would not have noticed. The grand Hotel was ok, you could see that lots of areas is in the process of getting painted, the food was alright and the staff was friendly and helpful although you couldn't get a cup of tea or coffee with evening meal. 230 the room didn't have a sea view but was clean and comfortable. One of the best holidays we've had.”

Caledonian Travel 4 star review on 9th October 2022

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Posted 2 years ago

“Holiday to Blackpool at president hotel room clean staff freindly bus driver on way to Blackpool was brilliant kept everyone entertained”

Caledonian Travel 5 star review on 7th October 2022

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Posted 2 years ago

“Hello. We had a five day trip to Liverpool, our driver Neil went above his duty of care. Coach was very comfortable and journey with Neil was a very pleasant and informative experience. However due to the hotel we were allocated I will not be using your company again. The Adelphi hotel in Liverpool was filthy and it felt like it was a lodge for the homeless. There were @ large number of what appeared to be people who were on drugs or whatever. Things were bad enough because of the bathroom in our room,like as it had never been cleaned since before covid, or before that. I do realise that some hotels accommodate for people in need, but I do accept I have to pay money for a holiday and land in that situation. Hope you will sort out this problem because it was such a shame that the holiday was ruined because of the filth. Many Thanks Margaret”

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Posted 2 years ago

“4 day trip to Scotland = no communication from driver about places we were going= He took us to Ayr (not a town you want to visit)which wasnt on itinerary and dumped us there for 6 hours = was supposed to go to Isle of Cumbrae,Girvan and Ballach we never got to any of them because of incompetence and couldnt care less attitude of driver who was very rude when anyone complained=hotel room carpet stank and people got food poisoning from evening meal = I could go on and on!😡 Customer services are a joke!”

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Posted 2 years ago

Caledonian Travel is rated 3.7 based on 133 reviews