Carethy Reviews

Name: Carethy
Rating: 1.38

1.4 Rating 1,045 Reviews

9 %

of reviewers recommend Carethy

Company Reviews

Questions

Metrics

1.4

Based on 1,045 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+34851 000 530

Email:

experience@carethy.net

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's a hoax company. will take your money but the goods will wait for a loooooong time. No communication. MAYBE you will get your item.”

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Posted 5 years ago

“It's a hoax company. will take your money but the goods will wait for a loooooong time. No communication. MAYBE you will get your item.”

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Posted 5 years ago

“I placed an order 2 months ago and never received it, I try contacting them but there is no chance. For sure it's a fraudulent website!!”

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Posted 5 years ago

“Fraude, burla. Não comprem com eles!!!”

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Posted 5 years ago

“I'm still waiting for my refund of £23.99. They are a rip off merchants. Don't order from them.”

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Posted 5 years ago

“They are a bunch of scammers. It's been more than 2 months since I've placed an order with them. And I've yet to receive the goods or the money. I've been emailing back and forth with this "Mary.C", she replied on 7th August stating they'll refund me within a maxium of 14 days but this hasn't been the case. If you order from this site, you won't receive your goods nor your money back. They are a bunch of swindlers that take your hard earned money. Please don't be a victim and let many people know as possible so they too don't fall for this scam of a website. Please help report their Carethy facebook business page as a fradulent and scam website so more people would be aware and won't fall prey to these scammers Carethy. How will we get our money back? My hard earned money is wasted on nothing. Carethy doesn't even deserve 1 star.”

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Posted 5 years ago

“I ordered Thyroid T3 in July. They took the money out of my bank account straight away. I'd messaged to ask where is my order and they replied that they can't get the item and asked if I wanted to cancel. I therefore cancelled and I'm still waiting for my refund 6 wks later £23.99. Don't bother with this company - they are useless.”

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Posted 5 years ago

“I placed an order without really looking to close at the reviews - that was my error. I was shopping through google and this company came up with the product I wanted at a price that was good so figured I would give it a shot. They charged my credit card and a few weeks later my package comes. It's not the product I ordered. It's the right brand but wrong product and 1/3 of the size I paid for. My first 3 messages went unanswered. My most recent one I got the response that I received what I ordered. I responded back with my invoice (again) and pictures of what I got - clearly not the same product or size. Today I filed a complaint with my credit card company. Avoid the hassle. Pay a bit more and order from a company that is going to send you what you actually ordered. Pretty sure I just tossed away $110.40.”

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Posted 5 years ago

“Shipping 60$ !!!! When I tried to cancel the order they did not answer. And they sent an order in which half if the items was missing”

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Posted 5 years ago

“I have had exactly the same experience as most of the other contributors to these reviews. I have given one star only because there's no option to give less than one. I would give negative 5 stars if I could. I have the same story as many others. Ordered and paid for some supplements earlier this year. Didn't hear anything from Carethy for months, so contacted them. They claimed to be out of stock, then did not respond to my request for a refund, then claimed to be having temporary problems with their payment platform. I have since not heard anything from them for a couple of months. Compete rip off. Avoid dealing with this company! You will lose your money!!! Happy to remove this review (if possible) IF I receive my refund.”

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Posted 5 years ago

“HORRIBLE EXPERIENCE!! I ordered vitamins end of February, didnt hear anything from them after having placed and paid my order. Beginning of April I asked for a status and they said they cannot deliver those vitamins at the moment and dont know when they will be available again. I therefore cancelled my order, no refund received up until today, even though several reminders were sent. This is ridiculous! Worst customer experience ever! First and last time I (tried) ordering something at carethy.nl !!”

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Posted 5 years ago

“I ordered an item from this website and never recieved it. Contacted them multiple times with no help. They said the item was out of stock after I contacted them and after the arrival date. Never recieved my item or money back from them”

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Posted 5 years ago

“Vorsicht Betrüger Keine Ware und keine Antwort mehr nach 2 Monaten von der Bestellung”

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Posted 5 years ago

“Do not buy from these I bought an item never received it sent emails after email all they kept saying an agent will contact you well Never did never got my money back”

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Posted 5 years ago

“This company is operating a scam...NEVER BUY from them, they have not refunded me my money yet for two orders I have not received...€80 still has not been refunded. They are in Based in Spain & they always just email back to say sorry they are out of stock & then never refund your money. Their website should be closed down...BEWARE”

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Posted 5 years ago

“Do NOT order from these crooks. I ordered from them 2 months ago. 1 week after my products were supposed to arrive I emailed them and they said the products weren't in stock but would be in the next week if I wanted to go ahead with my order. Another 2 weeks went by I emailed them again and they said the same story so I asked for my money back. 2 weeks later and still nothing. I emailed again and they had another exuse and my money will be refunded "as soon as possible". Wish I'd read these reviews before I ordered.”

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Posted 5 years ago

“After weeks of waiting for my order, I sent an email to question the delay. It was said that there was a product that was out of stock. I asked for a full refund of the order money. It's been 2 months and the return has not yet been made. They say they will move to other colleagues in this area but nothing!”

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Posted 5 years ago

“ABSOLUTE SCAM. Please ensure if you are in the UK that you report them to Action Fraud as I have. No company is above the law - this one in particular needs to be shut down and the staff sent to prison for stealing money. Thankfully I paid using paypal so they are sorting out the issue. I wish I had read these reviews first before essentially paying for their Friday rounds of drinks.”

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Posted 5 years ago

“If I could give 0 stars I would. When the product I ordered had not arrived 4 days after the expected delivery date, I contacted customer service to discover, the product was not in stock and it would take a further 4 weeks!! I was given an option for a refund (which I took) and was advised it would take a max of 14 days to receive. 26 days later I am still waiting on my refund and I keep being told there's a problem with their account system and the problem will be solved asap. No option to speak to someone over the phone. Please do not use this company. I believe they are fraudsters.”

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Posted 5 years ago

“I would give zero stars if i could In my first order, i read some reviews and i got a little scared, but i decided to wait and see. 10 days after the order I still had not received a single communication. So I went to the website and send an email asking for some update. The update was. We don't have one of the products that you ordered. I was surprised, like, Were you waiting for me to ask about to give me the bad news? Anyway I was able to sort it out with the agent and I received the products a month later. (Not good) When I received the package, i sent an email to the agent that was talking with me and gave him some feedback and some advice to Carethy to take care of their customers, update the website when a product is no longer available, send notification when the order is confirmed and/or has a problem. Things that is common sense to most of the companies. The agent thanked me and we finished the conversation. A couple of weeks later, I was looking for a product that apparently only Carethy had available, so I decided to give them a second chance. In my second order, i immediately received a confirmation email after the checkout , and i was confident that they took some advice from me and, I bet, many other customers. Then I waited, the website said that my order would arrive at jun 18th, so on jun 19th I entered my account to check, and for my surprise, one of the products disappeared from my order, my order number changed, and the amount of the order was decreased, and i didn't receive any money back. Then There i went once more, ask for updates via email. The answer was and I quote "Your order has been send without the following ítems: xxxxxxx. The reason for this change was an unexpected lack of stock. We decided to send the order without these items to avoid further delays." Them simply DECIDED without ever communicating me. So in summary. The price is good, but it's not worthy the lack of care with the customer, and the stress that you need to go through.. If your time doesn't cost you, you can buy from Carethy, every order takes a month to be sorted, if you're lucky It's been a exactly a month since I ordered. I received part of my order last week and still don't have my refund for the product that they decided not deliver. I will never buy again from them!”

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Posted 5 years ago

Carethy is rated 1.4 based on 1,045 reviews