CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After much searching, and faithfully checking CARFAX on each, and discarding them when CARFAX highlighted numerous problems, I finally fought the car of my dreams. It looked good, had low mileage and CARFAX highlighted no problems. I bought it at an auction, something I would have never been comfortable doing unless it had checked out with CARFAX. Thanks CARFAX!”

Helpful Report

Posted 10 years ago

“I recently purchased a 2005 Chevy Tahoe, I was so excited. But that excited was short lived, after I was hit and it went into the body shop, I found out that it was basically held together by bubble gum and duck tape and not one word the seller told me was true! The shop suggested I go to CarFax, to get a report to find out what was actually up with this truck. I had no idea what the heck they were talking about! So I did, and found out that the truck had been hit multiple times and was actually a total loss at one point! I also found that the mileage was way off! Boy, this would have been awesome had I known of this site before purchasing a lemon! I ended up looking for a new truck and believe me, I used CarFax to do my homework on every truck I looked at, before finding the right truck. I highly suggest that everyone looking for a car, be smart and use CarFax before buying to get the true history! CarFox rules!”

Helpful Report

Posted 10 years ago

“Carfax is the only auto history report that I trust. I had found what I believed to be the perfect car -- low mileage, great price, and an auto history report. However, the history report was NOT from Carfax and showed a completely clean history. At the last moment I became nervous and required the dealer to provide a REAL Carfax report. The report showed a previous accident with structural damage to the vehicle. Moral of the story -- always request a genuine Carfax report. Thank you Carfax!”

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Posted 10 years ago

“Nice”

Helpful Report

Posted 10 years ago

“I bought two good cars with the help of carfax. It also saved me from buying a car with salvage title. Thank you.”

Helpful Report

Posted 10 years ago

“Everything I saw on CarFax matched the car. My only disappointment is that I have no service records on a 2008 Nissan Rogue. I had never dealt with the Dealer so I thought I would check Carfax. One thing I did not like was that Carfax used to be $19.99 and now it's doubled. Overall, I was very satisfied with Carfax. Steve Comnick”

Helpful Report

Posted 10 years ago

“Bought a use car, had it inspected thew mechanic said it needed something for inspection that was recently replaced showed him the carfax said you want me to call the state police, he said no it's subject to interpretation I'll pass it for inspection”

Helpful Report

Posted 10 years ago

“I was shopping to get another car for collecting and since I bought the unlimited package i was just fooling around and looked up my 40th anniversary corevtte convertible that I had bought about 15 years ago before the carfax became popular and so readiyl retreiveable. I was devastated as I found out that the collector car that I thought would be a good investment will no longer be worth anything as almost every warning was lit rwed on your carfax. It was in a collision and totaled. The engine was replaced and so was the transmission. The title was then scrubbed by the highly reputable collector car dealer that I bought it from as a all original numbers mathcing no issue car. it also has a waring on the odometer rollback as well. it shows the value of buying the report if I had it 15 years ago i never would have touched the car and now I am very comfortable with the Super Snake that I recenlty bought and nothing was an issue on the report. It is the cheapest insurance policy you can have for any car you want to buy!!!!!”

Helpful Report

Posted 10 years ago

“when I asked for information about the car that I liked, I wrote first and foremost in the Carfax. I put this assessment in the recall because the information provided to me was complete except for the issue that I interest most. I hope to win Carfoks for their young daughters. Den”

Helpful Report

Posted 10 years ago

“Excellent system. Only lack is that there's no way for unlimited VIN checks anymore, something that competitors offer. Helped me make a decision between all the cars that i was looking at.”

Helpful Report

Posted 10 years ago

“I was looking at several autos to buy. Thanks to CarFax I was able to purchase the one that fit our needs. CarFax took all the quess work out of the purchase, Thanks again I will use CarFax again and tell my friends to also use CarFax. Thanks again Hank @ssa426@aol.com”

Helpful Report

Posted 10 years ago

“I would like to share my experience in regard to buying for the used car from private party. At the beginning, I was looking for a reliable car for my son. I was browsing online and i found there were some sellers from private parties that did advertisement of the car for sale. When I was searching, i found the good car cosmetically and mechanically but i did not know the historical of the car such mileage car services, titles status, previous owners etc. I asked myself how the buyers knew the history of the used car. i found car max ; i found an independent report that explained to me the historical of the car. Car max report helped me once i paid down payment for a used car from private party, the report showed the correct latest mileage differed from the actual mileage, so i cancelled it. Thanks car max. you saved me.”

Helpful Report

Posted 10 years ago

“I saw what appeared to be a beautiful Honda CRV for sale on a web site. The owner told me they had kept it all up to date on all maintenance records. After running a Car Fax, it was questionable how much maintenance was actually done on a routine basis so I had a mechanic check it over, and low and behold there was some major work that needed to be done due to lack of maintenance. Shortly after, found the car my wife fell in love with and the Car Fax we ran on that one was excellent. My mechanic backed up those results with a quick once over. Thank you Car Fax!”

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Posted 10 years ago

“I save thousands . Very good”

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Posted 10 years ago

“On 2 separate bmw suv cars I found the odometer to be rolled back or replaced over 100000 miles from where the carfax showed it was last year. The cars looked great but there are some ripoff artists in the private used car market. Iwould never buy a used car without checking carfax first. i bought 3 used cars last year. The first car i looked at i tried a cheaper competitor of car fax but much information was missing.”

Helpful Report

Posted 10 years ago

Helpful Report

Posted 10 years ago

“carfax gave me piece of mind when selecting a car......knowing that I had an reputable orginization backing me up with in depth research and records”

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Posted 10 years ago

“I am very thankful for Carfax. I was getting ready to by a used car when I decided to check Carfax just in case. Sure enough, there was a problem with it that caused me to not by it. By using Carfax, I was able to see it's history and it just so happened that this car was a lease by SEVEN different companies AND while it was leased from the first company, it was 7 miles from the Louisiana coast DURING HURRICANE KATRINA! It was considered a natural disaster vehicle. I am so glad I didn't buy it! I ended up finding a better car that Carfax had a good report for!”

Helpful Report

Posted 10 years ago

“Carfax helped me get the right car for me. I've seen cars in immaculate condition but then, CARFAX report just exposed the other side of the car, which is nothing but front impacts, unattended recalls etc. I was about to buy a 2008 Nissan Sentra. This car was in its best condition. However, on checking car fax, I noticed that the car had 4 accidents, of which 2 had front impacts!! Thanks you carfax for saving me from that deal!”

Helpful Report

Posted 10 years ago

“It's an excellent and confiability service, but it's a little bit expensive. I believe if the price fall at least $8-$10 more people gonna use this over the competence.”

Helpful Report

Posted 10 years ago

CARFAX is rated 4.3 based on 2,635 reviews