CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,635 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carfax helped me to avoid in purchasing a car with Accident history, i just purchased and verified carfax report in few minutes before payment. Thank-god”

Helpful Report

Posted 9 years ago

“I was in the market for a collector car, a 1989 20th Anniversary Pontiac Turbo Trans Am, one of 1550 produced. I traveled 9 hours close to 600 miles (Chicago) to check this car out. Upon looking at the 2 owner car, which listed 22k miles on the odometer, I just didn't feel right about it. I had my wife at home run a Carfax on it instead of just going by what the seller had told me before I left. Come to find out this car had over 207,000 miles on it and over 5 previous owners, and had several issues with the car throughout its life. I then called the dealer from my hotel room and said that I couldn't do the purchase because of what I had found out. He was very surprised by what I had told him and actually tried to explain them off as "errors" on the report! Carfax saved me from making a $23000 mistake. I found another car in St Louis the next morning and had my wife run a Carfax on that one. It all checked out. A real 2 owner car. I headed to St Louis and looked at the car. Everything check out as stated. I bought the car and had it shipped to my home within the next few days. I am so glad I had Carfax! I have used them several times since and had great luck! Thank you Carfax for being there!”

Helpful Report

Posted 9 years ago

“Carfax is very helpful and provides accurate information.”

Helpful Report

Posted 9 years ago

“My Jaguar was totaled by an 8 point buck weighing around 350 lbs. It was a complete surprise and the insurance gave me 20% less than I thought the car was worth so I was rather heart broken. The Jaguar XJ8 cost me no more than my Buick Park Avenue and I really enjoyed the car. With less money than the car was worth, I shopped for a year for another Jaguar and found a mid-priced 2004 with 25,500 miles. In 11 years the car had averaged 2,300 miles per year, or 44 miles per week. I could not find another Jaguar with that low a mileage in the 2003-2008 Jaguar line and thought the mileage had to be wrong. Carfax verified the mileage and I purchased the vehicle. Unbelievably, the local Jaguar dealer gave a passing grade to the car mechanically on their 35 point inspection list. Checked good condition on all items and I have a car that mechanically is about 2.5 years old, and the interior appears brand new. Thank goodness there is a way to verify mileage. Worth the fee, Paul”

Helpful Report

Posted 9 years ago

“Obviously, CARFAX doesn't have all the information on every car because many maintainence jobs and basic oil changes, et cetera, are not reported (such as work done at Walmart). However, I would and did not consider even buying a car without looking at CARFAX report and finding a vehicle with clear history. CARFAX was an invaluable asset in finding a car with a guaranteed good maintenance history.”

Helpful Report

Posted 9 years ago

“I looked at two trucks from a reputable dealer and suspected something wasn't quite right and CARFAX helped me prove it. The first was supposed to be perfect but had been totaled. The second was only 6 years old and supposedly had a broken odometer, but CARFAX showed that it really did have more than 500K miles on it. I'm so glad I checked the CARFAX!!”

Helpful Report

Posted 9 years ago

“CARFAX helped me find out the vehicle I was looking at had more miles on it than the odometer said. The trucks odometer said it had 110k miles, but it actually had 290k miles”

Helpful Report

Posted 9 years ago

“Needing to replace a very old car, I went to Carfax as one tool to be sure the one I was considering was one I could feel safe buying. The info I found told me what I needed to know before I even test drove the vehicle. With that and several other searches into the make, year and model, I purchased the 2007 Colorado two months ago and have so far been happy with the decision.”

Helpful Report

Posted 9 years ago

“I was looking for 2010 Forester, two were checked with Car fax, both were salvage. Purchased one with clean fax! Saved from big trouble!”

Helpful Report

Posted 9 years ago

“I used carfax to run a report on a car I wanted to buy at an estate auction. The car had no keys with it, so nobody knew the miles on it. I ran the carfax report beforehand and estimated mileage. It was lower than anybody else estimated. I bought $5000 cheaper than book value. Thank you Carfax.”

Helpful Report

Posted 9 years ago

“I recently pulled a CarFax report on a car I was preparing to buy. The report reflected that the car had been in a minor front end accident. I took the car to my mechanic before the purchase and asked him to focus on possible front end problems. It turns out that the accident had been minor and the repair done well. I ultimately used the CarFax report to negotiate the price and saved 15% on my used car purchase! Thanks CarFax! Curt Wiggins Winter Springs, Florida”

Helpful Report

Posted 9 years ago

“Very happy with service.Car fax has help us to stay away from Salvage and flood cars and many other things. Jeff”

Helpful Report

Posted 9 years ago

“I love Carfax it gives me friendly reminder so when I need to service my vehicle and when there are recalls”

Helpful Report

Posted 9 years ago

“Thanks to carfax, my 80 year old cousin did not make a huge mistake. She wanted to purchase a 2003 Buick Park Avenue from her mechanic in Walhala, SC, whom she trusted. Because I was her family advisor on major purchases, I asked her to send me the ViN number, which I then entered into Carfax. To my dismay, the car was "redflagged" as salvaged. I told her do NOT buy that car and inform this guy that he was no longer her mechanic, as he was a "low-scum" trying to take advantage of a senior citizen on a fixed income. I used Carfax again to help find her a clean car. She is now driving a dependable 2006 Chevrolet Impala, which she loves! Thanks Carfax for saving the day! Rob (678 451-0092)”

Helpful Report

Posted 9 years ago

“It's quick and easy to use on the spot, because that is what you need when your out looking for cars. It saved me a lot of trouble because I found some cars that turned out to be lemons. And it's worth the price, because you don't want a lemon! I was going to buy a car I checked out. I had pulled the cash out of the bank and was ready. Now this was a car I had already looked at, it was only a 2011 so figured it would be okay. I decided to run a car fax report on it when I got there and I found out that the cars odometer had been rolled back over 150,000 miles. I was very greatful to have dodged that bullet. I had a backup already planned so I went to the next place and ran a car fax report on that car and it checked out so I bought it! If you buy a used car then get car fax!”

Helpful Report

Posted 9 years ago

“Carfax mobile is a perfec app if you looking to buy a use car you need to have this app is very good you can do the carfax in any car and get the history of the car before you buy it thank you”

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Posted 9 years ago

“i was about to buy 2010 RX400h which look like a good deal but something just told me to go to carfax and see how good this deal was and which i did and i paid 5o$ for the carfax only for me to discover that that car was a total loss and was no good deal thanks to carfax for saving me you guys are the best.”

Helpful Report

Posted 9 years ago

“I used car fax to gain information about the car I have now purchased. All information needed to make a wise choice in my car purchase. I will use car fax again when I purchase my next vehicle.”

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Posted 9 years ago

“We used Carfax to help our daughter pick out a car. Since we live far away from her, it was hard not being to help her shop and test drive cars. By using Carfax we felt like we got to be part of the process in making the best decision possible!”

Helpful Report

Posted 9 years ago

“I found it very useful, you will find the information you need about the car you want to buy.It is hard to believe what the owner of the car told you .”

Helpful Report

Posted 9 years ago

CARFAX is rated 4.3 based on 2,635 reviews