Carpetright UK Reviews

Name: Carpetright UK
Rating: 1.59

1.6 Rating 1,137 Reviews

13 %

of reviewers recommend Carpetright UK

Company Reviews

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Metrics

1.6

Based on 1,137 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	12 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0330 333 3444

Location:

Purfleet BypassPurfleetEssexRM19 1TT
RM19 1TT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service milton keynes staff know what there talking about”

Helpful Report

Posted 6 years ago

“YOU SHOULD BE CALLED CARPET WRONG I ORDERED CANYON OAK BROWN FLOORING NOT ONLY WAS IT 2 WEEKS LATE BUT WE GOT CANYON OAK GREY INSTEAD AND HAD TO PUT A JOINER OFF 3 TIMES ABSOLUTE SHAMBLES FROM START TO FINISH AND THE STORE MANAGER IN UDDINGSTON AGREED NO COMP WHATS SO EVER JUST EMPTY PROMISES ITS LITTLE WONDER YOUR STORES ARE CLOSING CARPETWRONG !!!!!!!”

Helpful Report

Posted 6 years ago

“Do not use the Rochdale store! Terrible service. The flooring delivered is damaged which means we can't fit it, they also failed to deliver the products I paid for which would allow to fit it. Tried and still trying to get them to collect the flooring so I can get my money back but they don't call you back and simply don't care. I've spoke to three people including the store manager and it is still yet to be resolved.”

Helpful Report

Posted 6 years ago

“Carpetright Macclesfield GET EVERYTHING IN WRITING, the day my wife went into labour I had to fight with the liar called Jess on the phone. She agreed in store and twice on the phone that we had paid to get both our kitchen and bathroom laminated with the same piece of flooring. When the gent turned up to fit the laminate he had no knowledge of the bathroom fitting. When i questioned this with Jess she said we never agreed this and I was going to sort this myself, she then tried to strong arm me into paying a cancellation fee or take what had been falsely agreed. I urge anyone to avoid this place and her. For the stress she caused to me and my wife on what was meant to be a stress free, magical day I only wish I could give 0 stars!”

Helpful Report

Posted 6 years ago

“Vinyl cut short And laid in the wrong direction as requested. Skirting boards damaged. Bunch of cowboys”

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Posted 6 years ago

“You are the most Worse company I have ever dealt with After three weeks still you can’t get order right And everyone is passing the buck I would never use you again Customer er services are no help You had are money now for 5 weeks The wrong colour The wrong size How can a big company get so much wrong”

Helpful Report

Posted 6 years ago

“Had carpet fitted to day by fitter Dan, very friendly helpful with advice and good knowledge of products. Would highly recommend Dan and Carpet Right. Carpet looks amazing, a very happy customer.”

Helpful Report

Posted 6 years ago

“A simple process to order and deliver a bedroom carpet all went to plan and within the expected time.”

Helpful Report

Posted 6 years ago

“WE WILL NEVER EVER USE CARPETRIGHT AGAIN!!!!! THE SO-CALLED 'CUSTOMER AFTER SALES SERVICE' IS NON-EXISTANT!!! ONCE THEY HAVE YOUR ORDER & MONEY, THEY REALLY COULDN'T GIVE A MONKEY'S OR CARE LESS!!! WE HAD MONEY RANDOMLY DISAPPEAR FROM OUR HOUSE IN THE SAME SPACE OF TIME THAT WE HAD YOUR UNKNOWN FITTERS HERE TOO!!! ONE OF YOUR 'OUTSOURCED SELF EMPLOYED SUB-CONTRACTOR FITTERS' REQUESTED PAYMENT UP FRONT ON THE VERY FIRST DAY/MID MORNING OF JUST TURNING UP TO OUR PROPERTY BEFORE HE HAD EVEN GOT HIS FITTING TOOLS OUT AND EVEN LOOKED AT THE JOB!!!!! THIS WAS NOT WHAT WAS TOLD TO US AS THE ARRANGMENT IN YOUR NOW CLOSED SCUNTHORPE STORE!!!! WE RECIEVED NO PAYMENT INVOICE EITHER FROM HIM & IT HAD TO BE PAID IN CASH ONLY!!!??? HMRC MAY WISH TO INVESTIGATE THIS FURTHER!!!! I HAVE TRIED TO RAISE A SERIOUS CONCERN VIA YOUR 'CUSTOMER SERVICES' AT H/Q, BUT THEY DO NOT CARE LESS, EVEN TRIED TO SPEAK TO 'WENDY' A SO-CALLED 'STORE MANAGER' AT YOUR GRIMSBY STORE, SHE WAS UTTERLY RUDE, DISMISSIVE, EXTREMELY AGGRESSIVE, RASING HER VOICE OVER THE PHONE WITH ME WHEN TRYING TO DISCUSS THE SITUATON, SO MUCH SO, HAD TO TELL HER REPEATIDLY TO 'CALM DOWN'!!! TOTALLY UNPROFFESIONAL IN HER OVERALL APPROACH AND MANNER, NOT TO MENTION THOROUGHLY USELESS!!!! HOW MANY UNEMPLOYED AND SHE GETS A JOB IN MANAGEMENT AT ONE OF YOUR STILL CURRENLTY OPEN STORES!?!? SERIOUSLY!!!!????? UTTERLY DISGRACFUL!!!! OUR ADVICE TO ANYONE LOOKING TO PURCHASE CARPETS & ALIKE FROM THIS OUTFIT, AVOID LIKE THE PLAGUE!!!!! YOU HAVE LOST OUR FUTURE CUSTOM!!!!!”

Helpful Report

Posted 6 years ago

“Went to store in Swindon. Bought Sleepezzeeee bed for £1100, told it would need time to settle after delivery. The bed arrived and is so hard even after three weeks I cant even sleep on it without waking in excruciating pain. Are they interested NO. Are Sleepezee Interested NO. Neither of them give a damn. The staff rattle of their much practised 'shut the purchaser down' speech. They don't care about the customer, the product or even the company they work for. Absolutely shocking company where the customer is never right. Avoid them like the plague, they don't deserve your money. Spend it with a company that respects it's customers and values the customer relationship. They should trade under the name ripoffisus! But that is just my personal opinion...... And one star if far too generous.”

Helpful Report

Posted 6 years ago

“They advised which caret to buy, with extra soft underlay. It felt lovely...for the first week! No soft, no bounce, feels old and worn. During installation they were 5 hours late! Then made me go shopping to buy griphooks as they had none! Then ruined paint and caved in the plaster! I called and explained, was promised an email with case ref. It never came. I called again, was told i would get a response! Ive now chased 4 times and am being ignored! Stay away from this company!!”

Helpful Report

Posted 6 years ago

“Do not use this company EVER AT YOUR PERIL”

Helpful Report

Posted 6 years ago

“Further to my previous comment i was offered a new fitting date for the 6th November 2018 late am. Waited until early afternoon still no sign of the fitter and phoned the shop and fobbed off. Telephone call was disconnected thereafter they failed to answer the telephone. My wife tried contacting them using a different phone and they eventually provided the telephone number of the Chippenham store where evidently all carpets are held in stock. To cut a long story short we have been given a further fitting date the 13th November although i am not holding my breath. The Company is morally bankrupt and the manager of the Bath Branch is not fit for purpose. I notice Deloitte are dealing with Carpetright's Company Voluntary Arrangement maybe I should contact them as well as Wilf Walsh the CEO. Prospective customers be warned. I suspect Carpetright do not monitor this site.”

Helpful Report

Posted 6 years ago

“Ordered 4 mattresses and needed to changed one of the sizes as it was too big for the room, but I was told I can’t return/exchange even though I’ve not received the mattress yet as I am in a binding contract. The company is very misleading and now I will receive a mattress that will not fit the room and stuck with it. Don’t not buy from them unless you’re 100% sure you will not want to exchange or return.”

Helpful Report

Posted 6 years ago

“Guy from kittybrewster Aberdeen name of Rory really needs to learn some customer service when on phone hanging up when still talking with his can't be bothered attitude”

Helpful Report

Posted 6 years ago

“Very poor customer service, I was told they would call me in one week and three months later I was still chasing them up. It took me months to save up for the carpet I wanted, poor fitting service, they didn't want to heat seal the carpet between two rooms which was arranged previously and didn't give me any explanation. Part of the carets underside was black which looked like mould and another part of the carpet looked like two carpets joined together and looks a different shade. This is my first home and I'm very disappointed in the service and quality.”

Helpful Report

Posted 6 years ago

“No wonder Carpetright is going down the pan - not even worthy of half a star. How this company survives with such appalling customer service is beyond me. It's like a lame animal that needs to be put out of its misery for the sake of its own welfare and that of customers who also suffer. I ordered carpets on 7 October. As at 6 Nov they haven't been fitted. I stupidly agreed to 8 Nov - outside the 30 day limit. But they called today to say they can no longer do that as the carpet isn't in. We're left with bare floors and no carpet. Consumer Rights Act 2015 is clear on the delivery of items and right to cancel. Despite my order date being 7 Oct they have refused to refund me for the carpets. On top of this, I have been handed from person to person, the store manager was obstructive and rude, and they have cut me off on telephone calls. This company deserves all that is coming to it. If capitalism works properly it will see the death of this company and we should champion the creative destruction in creating opportunities for companies that treat their customers with respect.”

Helpful Report

Posted 6 years ago

“Awful service. Arranged delivery and then on day got a call to say they couldn’t make it after all. Took day off. Carpet Right Leicester is a joke.”

Helpful Report

Posted 6 years ago

“Customer service atrocious! Don’t actually think they wanted to sell carpets. No way would I recommend or go back. Didn’t buy a carpet there.”

Helpful Report

Posted 6 years ago

“Placed an order with carpetright 4 weeks ago and they advised fitting would take place tomorrow, 1st November 2018 from 9.00am onwards. Received a call this morning advising the carpet was not in stock and consequently cannot fit a non existant carpet. No alternative date has been offered. I was concerned ordering a carpet from carpetright would end in tears and so it has. I will not make future purchases from carpetright. This would have been the first of several.”

Helpful Report

Posted 6 years ago

Carpetright UK is rated 1.6 based on 1,137 reviews