“DO NOT USE this Bank. CASHPLUS should be closed down, being such an abusive entity, calling themselves a "bank". What a JOKE.
I've been with them for more than 2 years now, and I'm using them to receive my student finance money, and to live, commute, carry on with daily student life. Yesterday, on the 08.04.24 I was supposed to receive a payment and they've said the maximum balance limit has been exceeded? so I could not receive the funds. I wasn't even aware there is such a limit, which is very weird. I've called customer service, and they've said they've made the request for raising the balance limit and everything is going to be ok following this request. And today while trying to access my funds, I've noticed the account has been blocked. Earlier when I've called the customer service, they weren't able to explain this, all they've done was to send me off to read the terms and conditions. What's surprising is that there are 3 sets of terms and conditions for personal accounts. They weren't clear on which one I was supposed to read, and neither were they clear to point out why they've blocked my account. This is highly abusive and untrustworthy. I will never use digital banks again. Best to stick to the high street banks, as at least they don't block your account for no reason. I need my money and cannot access my account. This is shambolic. I will go to court with this. Cashplus is rubbish.”
“Do not under any circumstances open an account with Cashplus. The customer service representatives have absolutely NO access to anything, they are just the front who then email representatives who supposedly reply on 5 working days. They restricted my account in July as I sent money to my personal as quite a few Direct Debits payments didn't recognise them as a bank and I started to read the shambolic reviews, so I didn't trust them. They called me on the 26th July 2023... the representative said 'fair enough' when I explained and said he will relay the information and get back to me within 5 working days... It's now April 2024. They still email me promotional offers though...”
“Had nothing but trouble with this bank from cards not working, terrible customer service, made 2 transfers to my other account and asked to ring customer service who from that point said it’s under review?? Exactly why I don’t know it’s my money and can do what I want with it, customer service if you can call that couldn’t give any reasons!! Honestly worst Bmk I’ve ever been with. Avoid at all cost!!!! 😡”
“Cash plus helped me with a new account and I’m happy very satisfied with their service I don’t know why there’s so many negative reviews about them there’s totally nothing wrong hence it’s better than waiting in a street bank over 20 mins at a counter just for your money”
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CYBER SECURITY EXPERTS”
“AWFUL BANK….AVOID AVOID AVOID. Closed my account on 16th of February 2024. They sent me a Due Diligence Questionnaire in December 2023. I genuinely thought this was a scam email, as I’d recently been scammed so I ignored the email and thought if my account is blocked on the 20th Dec then I know it’s legit. My account wasn’t blocked, “I was right I thought, the dodgy looking word document was nothing more than a scam” fast forward to February, on a family holiday and my account is blocked. Stressed and anxious doesn’t come close, I was sick…wages, tax, VAT..rents etc etc… all I got from Cashplus…was “send an internal statement for another business account if the same name” which I didn’t have. After multiple emails They agreed on this occasion to send funds to a personal account. Finally I thought some progress. I can Pay ££££ falling bills due within weeks. I waited, waited nothing…called them AGAIN as they had now started to ignore my emails…Customer service “hang on I need to speak to the fraud team” FRAUD why the fraud team???
Fraud department rejected my personal account statement, why ask me to send it…does anyone know what the Jeff they are doing at this bank??? Fortunately I’d managed to open a new business Account during this time so they said send internal statement for this account and we will review it in 5 days and send your money back.
I’m still waiting for my money. I’ve never felt so close to checking out.
I haven’t heard a story where anyone got there money back yet?? This will ruin my business, all my staff also have families.”
“Cash plus bank not a professional bank they just told me that since I closed my account the money in the account will be given to treasury . Why I had no debts so don’t understand why they do this with out prior notice. Please avoid this bank as you won’t have total control over your money. I guess they are legal thief’s”
“Never open an account with this quasi bank. Especially Never open a business account as they block your account for some stupid reasons with no consideration of your business. It has damaged my business. No warning, no notification, no request for information in advance is given and they block your account. For example, you provide all the information to them and they accept your documents but after 6months with no warning you notice the account is blocked again. You have no choice to contact them to see what has happened and realize you need to send the same documents again. Then you may think it is ok now after a while again the same issue. I had to send several times the same documents which were rejected but accepted at the end. During this time on one occasion my account was blocked for 2 months. This incurred a loss of several hundreds pound on my business as well as the stress damage to my health.”
“Deposited money but unable to withdraw as they won’t activate my card, my ID is good enough for Inland rev, DWP & my other 2 banks but not for Cashplus! Why didn’t they ask for ID whilst I opened account ? I guess they can exhort people that way!!”
“Had an email saying I missed a deadline for providing information, please contact us with relevant info or account will be closed by 5th May I have throughly checked and I did not receive an email asking for info. Got the email at 6:08 am and my account had been closed by 7:10am, no access to funds, no access to statements. No money can go in or out of the account.
All I was told was it’s. Business decision and will receive an email in 2 working days, effectively stopped my business
Absolute disgrace, customer services no help whatsoever. They had quite obviously been through this scenario a lot!”
“I paid £300 into the account by mistake ( thought it was my Monzo account) I’d lost my card so they sent a new 1 & pin but won’t activate my card even tho I have sent all relevant documents & ID this money is all I have to last til end of month when I mentioned that to woman on CS she laughed omg I would love to know where call centre is.”
“Tried to set up a business account. Immediately accepted yet a week later I couldn't access my account either on line or through the APP.
Tried calling customer services was on hold for over an hour
Emailed complaints their response was fo me to just phone CS.
Eventually got through the associate was immediately hostile towards me. Asked that my account be closed immediately.
Response was he would forward my request and if they chose to they would then close the account.
And guess what 2 days after my call the account and app were activated with a negative balance as they want to charge for a debit card
What a joke please avoid this company at all costs”
“PLEASE READ IF YOU ARE CURRENTLY ACTIVE WITH CASH PLUS Avoid at all costs if you are planning on joining. We are a family ran interiors company in the midst of an account shutdown. We have been SUPERFLUOUSLY communicating with someone from the account team via email as the matter is now required to be kept in writing. They do not deal with this on the phone, which in itself beggars belief. We have threatened action against the company and we are now waiting for our funds to be transferred into an alternative bank account, this process is going to take 28 days. I suggest that ALL people with a bank account with this business send a letter requesting immediate transfer, they cannot hold your money. We used a financial led service to regain control. I recommend all do this as a matter of urgency.”
“I tried to disbank to speak to nicely but I think this bank never thinking to other people to money why he keep money into his bank and he blocked my card if any reason I told you if you have any problem with my bank yeah you give me my money back then I speak to you I told already”
“Avoid, avoid. Blocked and closed my account without notice and for no reason! Not sure if I'll get any money back. Can't even get in the app to find my direct debits to change details. Nightmare bank”
“Is 8 month I'm still calling to customer service but he no give me back answer properly I am not happy with cash flows because he's close my account with the reason tell me if anyone taking money or what's going on into my account you let me know and tell me this is happened you can't use here you can't any issue but I give my documents in eight month before but he done nothing for me that's review team if he's a cash floss manager read this review I will say because you can't stay in your bank you go working Other Place don't work into Cashplus you on waste your time maybe cash plus taking the people money look I see more review the people only the problem with only cash plus the money why is doing like this if he not giving me back also tomorrow I will speak to anybody auto key for this manager or colleagues but I I am very thick and tired in this bank if it's cash plus manager be good maybe he read my review on top because our 8 month I'm still waiting he no give me answer back he put me one finger and take me the other loss finger and I don't like to you rotting the people life and I tell to the old review people please don't go to cash flows this catch Plus make you seek and tired speaking to only customer service no have bank online know any reason here I send my documents 8 month before”
“Cashplus closed our account the Friday before Christmas, with no warning in advance. There was no communication and still to this day have given no reason as to why our business account was closed. We had 75k in the account which we still have no access to. They wouldn't even tell us the remaining balance when asked over the phone.
It has caused huge problems for us as a business, having been now almost a month without a business bank account. I have had to personally borrow over 80k in order to pay staff wage over the Christmas period, rent and suppliers invoices. If I had no access to these funds privately, our business would simply would have ceased trading, solely due to the disgusting treatment from Cashplus.
Their lack of accountability, communication and humanity is shocking.
Never trust your money with these criminals!”
“If I could I would give 0 stars, Cashplus Bank are incompetent and should not be allowed to function as a bank. Horrible customer service, this bank doesn’t have a fraud department working from 20:00 on Fridays until Monday 9:00 am meaning if you need help with any fraud situation they won’t help you( so you are alone) also they won’t help at all with the situation so you loose your money. As a small business you need security and this bank doesn’t offer that.
In my case of being a victim of fraud Cashplus didn’t help me at all, and made me feel like it was all my fault.”
