Castle Water Reviews

Name: Castle Water
Rating: 1.05

1.1 Rating 253 Reviews

1 %

of reviewers recommend Castle Water

Company Reviews

Questions

Metrics

1.1

Based on 253 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Write Your review

Tell us how Castle Water made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Castle Water 1 star review on 21st October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zero customer service.... robbers!!! Can't be bothered to read meters so quadruple estimate bills!!!!! Disgusting company. Rude!!!!!!!”

Helpful Report

Posted 3 years ago

“Completely incompetent and disorganised I never registered with them and switched to another water provider after deregulation as I have had lots of negetive feedback . My only hope now is that they are investigated by Ofwat and are fined for there scrupulous handling of customers. Forget trying to contact them by phone as the option menu keeps on repeating itself and no one answers the phone. You have been warned AVOID AVIOD AVOID.”

Helpful Report

Posted 3 years ago

“to be told you are levying a late payment charge "because I paid my bills during covid" is probably the most ridiculous excuse for extortion that I've heard in more than 30 years in business this is my review onTrust Pilot which explains why I am demanding an apology and removal of your penalty charges https://www.trustpilot.com/submitted/review?correlationid=ffd08deb-b37a-4097-9b36-674b8996e982”

Helpful Report

Posted 3 years ago

“Worst company avoid them at all costs . Dishonest they cheat and lie my bills seem to be going up even though my consumption has decreased. I have been trying to sort my bills with them since 2020 . They don’t care they ignore you and keep telling you to pay your bill without even trying to deal with the issues . If you value your time and you do not want mental health problems or anxiety please please avoid castle water . They will give you so much stress it will make you ill . That’s what they have been doing to me for the past 2 years .”

Helpful Report

Posted 3 years ago

“This is one of the worse case of management there is. Huge amount of resources are put into inefficient debt collection while they have a direct debt in place!.....I hade some 30 pieces of mail for exactly this. Want to call them? Be ready for around 30 minutes of wait. Want to give a meter reading online? This must be the most unintelligent form there is. Wants you to fill in several items from address to account number (which they manage to change from time to time!) Supply source number which they do not specify which of the two & onwards to meter number and a ready finally a PHOTO of the same ....this is like we do the filing & details online for that non-existent administration. This company needs more intelligent managers to give ease of communication & customer satisfaction....currently it is a barrier to life!”

Helpful Report

Posted 3 years ago

“Where do I start!!!!!!! The worst company I have ever encountered. Never even signed up with them and don't pay for waste water as all done through landlords septic tank. They have threatened all sorts of legal action and cutting off our water supply - THEY DON'T SUPPLY OUR WATER!!!!!!!! Complete shower of S****. Have now passed us on to a debt collection agency - can't wait to speak to them!! Four years of this and I am fed up to the back teeth of them. How come they haven't been shut down by the ombudsman? How do they get away with harassing customers in this way. Be warned and if you get a call from them trying to sign you up (though they seem to just skim over that bit) run a mile!!!!”

Helpful Report

Posted 3 years ago

“I sold my land in January of 2021 i have on 5 occasions called to close my account, on each occasion i have been advised it will be done and the refund will be forwarded to me we are now in july 2021 still no refund and still receiving e mails requesting i submit my metre readings they are almost impossible to get hold of and when i do and they see the issues on the account they hang up !!!!! disgusting customer services bar 1 person who still failed to close my account my next step is the ombudsman”

Helpful Report

Posted 3 years ago

“Was sent a bill and then a few days later a letter to say the direct Debit we had set up with them had 'expired'. No warning of this. Sent a new direct debit form to them via email and a week later received a red 'Your payment is overdue' letter. Yes it is overdue because they cancelled the original Direct Debit. No good trying to call them as nobody answers the phone. Hopeless company.”

Helpful Report

Posted 3 years ago

“The only way to get any results is to copy in the CEO or threaten to, to any correspondence, that seems to work miracles. A bill for £1800 was reduced to £27 when I copied in the CEO and they finally adjusted the bill to reflect the meter reading. Previously I had been told that they would just credit future bills against the £1800!”

Helpful Report

Posted 3 years ago

“OMG how I sympathise with all these poor reviewers, I can relate to just about everything they've written. Yes we inherited Castle Water too - would never have chosen them, have tried to leave them but can't - they are currently holding over £200 of our money on an immensely over estimate bill and was taken automatically. The over estimate in no way reflected any of our previous bills and despite giving them an accurate meter reading with photo which they accepted back in May this year we are still waiting for the refund, I have chased, phoned (only if you have an hour to spare each time you call and wouldn't mind as much if it would make a difference but doesn't ..) with absolutely no response, no apology and can't even be bothered to respond to my requests for their complaints procedure ... AVOID AT ALL COSTS. I feel so sorry for all the reviewers here, I can totally empathise especially when most of them like myself had no choice but for them to be our 'supplier' ..... If I could give NO STARS I would. More than happy to provide my name in my review - shocking company!”

Helpful Report

Posted 3 years ago

“Worst company by far, complete rip off !!! Garry Gold is a complete tosser !! Threatening letters even though I had paid debt off !! Was told by there operatives I couldn’t move companies and to pay the bill !! Lies all lies. Now with business stream who do my water supply and waste water. Castle water still trying to charge me for forthcoming years water when I’m not even with them anymore. Terrible customer service !! Every call I get a different reason and a different excuse !! How they were awarded this contract is beyond me !! Steer clear at all costs people”

Helpful Report

Posted 3 years ago

“The worst company I have ever had to deal with ! You never get a chance to talk or chat online with a sensible person. Hours and hours wasting your time on phone while all of the advisers seems to be busy ! They sent me an invoice on 22nd of June which was due on 16 of June ! The invoice was for me to pay for August to end of December ! How could me be charged a late payment interest for the time will be start 6 weeks from now ???? Late payment ?? When ? Why ?”

Helpful Report

Posted 3 years ago

“If only I could select ZERO stars - Shockingly abysmal service. They rarely answer the phone, they dont add any value to customers at all, why on earth did SE Water contract out to them. They are just an added middle man in the process hiking prices and p1ssing people off and taking responsibility for NOTHING !!!!! a complete waste of space”

Helpful Report

Posted 3 years ago

“Can't speak to them on the phone”

Helpful Report

Posted 3 years ago

“Worked in the Utilities industry for over 10 year. Castle Water are, without doubt, the worst supplier I have had the misfortune of dealing with. Billing clients up to 1 year in advance and disconnecting vulnerable customers is a disgusting business model. They should be thoroughly ashamed of themselves.”

Helpful Report

Posted 3 years ago

“Csstle water to not need govement loans they are well funded riping customrrs off bteath of fresh air chaging from them and reading reynolds how wondefull he runs this first class crape outfit the man who writes books on ethics does not no the meaning of the word”

Helpful Report

Posted 3 years ago

“I work for a charity which has about 18 shops. We pay by DD yet we get no bills. We had an invoice with a random £43 added on. After many attempts to acertain what is was turns out it's because we cancelled the DD even though the account was clear. Because the £43 hasn't been paid, they have now charged another £40 for debt collection. Unable to get on phone or "live" internet chat, had to send e mail and put letter in post. I HATE THEM!!!!!!”

Helpful Report

Posted 3 years ago

“In my professional life I deal with all of the retail water companies. Based upon my experience of this shower it's fair to say that Castle Water are the absolute worst regarding customer service. I'd recommend any other water retailer above this lot.”

Helpful Report

Posted 3 years ago

“Absolutely worst rip off company ever. Worst customer service.stay well away”

Helpful Report

Posted 4 years ago

“The worst water supplier in uk”

Helpful Report

Posted 4 years ago

Castle Water is rated 1.1 based on 253 reviews