Castle Water Reviews

Name: Castle Water
Rating: 1.05

1.1 Rating 239 Reviews

1 %

of reviewers recommend Castle Water

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1.1

Based on 239 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Castle Water 1 star review on 21st October 2024

Anonymous

Anonymous // 01/01/2019

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“This company should never exist any longer. They are a bunch of thieves. I should be prosecuted and the directors in prison. We’ve tried mitigation. I they don’t seem to respond. we have ongoing issues with ridiculous interest charges and legal fees if they Refuse, Mitigation we intend to take them to court and Climb for the huge amount of cost and time They have called my company.”

Helpful Report

Posted 2 months ago

“I cancelled the DD in August 22 when our bill inexplicably went from £5 per month to £34.51 without explanation. we have been billed multiple time for £55 per month late payments. In addition, an interest rate that appears to be 250% on the £16 standing has been applied. During the complaint procedure Castle water continued to charge and instructed a debt collection agency add £336 to the bill. Despite having no water usage, only a standing water charge - which was paid up to date, they continue to compound the interest and chase the debt which now exceeds £700. AT NO POINT DID THEY ENGAGE IN RESOLUTION.”

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Posted 2 months ago

“Biggest rip off company going charge what they like when they like they need to change yhe name to dick turpin..highway robbery i intend to complain everywhere ..to every one !!!”

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Posted 2 months ago

“This company is a con.!! They haven't got a clue. Just robbing small businesses. I had a bill in late June of £900 for the year. ( depth collection). Which resulted in the total bill being just under £2000. I have just received a 3 month bill for £600. No one wants to talk or explain. Scam company.!!!!”

Helpful Report

Posted 3 months ago

“Coercive, unethical and threatening - Company has overcharged us and is refusing to refund. We are now in month 4 of Castle Water 'escalating' the issue, but never resolving it. In the meantime they are chasing £19 of unpaid bills & are threatening 'further action'. This is a company that deliberately has set out its customer service processes in order to coerce and never act.”

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Posted 3 months ago

“Castle Water has been severely overcharging my small family business. They are charging my business over £2700 for just one month!!! The average competitive water bill in the area my business is situated is approximately £250 PER YEAR. That is 980% MORE compared to the accurate competitive water rates charged by other providers! SAVE YOURSELF tens of thousands of pounds for your business and homes by just NOT associating with Castle Water EVER. There are countless other cheaper alternative water providers which can be found with just a simple google search. (Thank me later).”

Helpful Report

Posted 3 months ago

“An appalling company with no interest in customer service. The latest they have sent me a fine for preventing or restricting access to my water meter. It is out on the roadside, I doubt that Castle Water have ever sent anyone to try and read it, and certainly have not contacted me about it. The sooner I switch to another supplier the better. I wish more people realised that they are able to switch to and don’t have to be stuck with Castle Water.”

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Posted 3 months ago

“Thanks to castle water I’m having to close my company after 12 years as they’re billing me £10,000 for 3 years of water. I’m a small company on our knees already and they want this. It’s criminal.”

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Posted 3 months ago

“What an absolutely disgusting rip of robbing company”

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Posted 3 months ago

“Never listen, threatening letters all the time, they actually owed us money, happy to leave them”

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Posted 3 months ago

“How can this company operate so unlawfully? OFWAT need to address this company fast as they are profiteering illegally at the customers expense. Nobody has anything positive to say about them and most Trust Pilot reviews are insiders.”

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Posted 3 months ago

“They changed my water supply from Thames water to castle water without noticing me. I was a student at that time, but they set me in a business account, charge me 300pound a month. When I send them all the documents that prove I do not own a business at that property, and do not live at the place anymore. They just ignored my email, and keep sending me bills. They are purely bullys.”

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Posted 3 months ago

“I agree with every review, they are not even worth a one star , we have a little family garage business on a small trading estate, out of the other 10 businesses on the estate no one has received a water bill , we have an outside porta loo , and an outside tap we use to fill the kettle and wash our hands , and today received a bill for £10259.00 !”

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Posted 3 months ago

“CASTLE WATER IS THE MOST CROCK company in the UK Terrible service ,no respect,, waste your time, and do whatever it takes to add unnecessary charges on your bill such as DEBIT RECOVERY CHARGES £329 AND LATE PATMENT CHARGES £55 for what ?????? Speaking to customer services is pointless, and next call they deny that they already spoke with you before, they give you false information to get you to pay recovery charges. Huge mistake switching to their company £1800 is my bill which is 85% overcharges for a small retail shop that has a toilet only.””

Helpful Report

Posted 4 months ago

“Failed to read meter for years, then attempted to charge for taking a meter reading before realising that a reading had actually been taken. Interest and debt collection charges are certainly a good way of losing customers in a competitive market: I'll be sure to close the account in the coming month. Their website states "The Best Water Suppliers [sic] for Business Owners" - no source provided, and no means of proving this outrageous claim. Unethical. Avoid at all costs.”

Helpful Report

Posted 4 months ago

“I have been reading all the reviews below and it sums up what I am currently experiencing with them. I would like to complain formally to cow council and wondered if any of you that have complaint would like to join me? I think if we join efforts and tell our stories that seem to be inline to what I've experienced, we can get faster resolutions. If you have an interest, please put a like and we can all get in touch. Many thanks,”

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Posted 4 months ago

“Ok so we have experienced harassment and intimidation from Castle Water . It would seem they believe they are above Laws in England , Has anyone received support from Trading standards or the Police to investigate this company for trying to Obtain monies without receiving services”

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Posted 4 months ago

“Castle water did not read the meter for 2 years, even after being asked to. After months of not being able to locate it, even though they told me where to find it a read it myself. Sent a bill to me for clearing it even though not on my land, and it had already been cleared and photos sent to them. They did not even do any work clearing, I disputed the charge and put account on hold, then charged me for not paying the bill. They are a fraudulent company!.”

Helpful Report

Posted 4 months ago

“I’ve been tangled in unjust water charges that I have received from Castle Water for the past two years. Despite repeated explanations provided to Castle Water, the issue of overcharging for water usage on my property has not been resolved. I have clearly stated that my property is stripped back and has no water usage, as there are no pipes on the premises. My property has been disconnected from the mains water since 2021. Castle Water has carried on charging me for water that I am not using, as I share my water supply with neighbouring properties. I have made numerous attempts to rectify this issue by providing evidence of the lack of water usage on my property but to no avail. It is unacceptable for Castle Water to continue charging me for services I do not benefit from. I have repeatedly requested that Castle Water thoroughly investigate this issue and adjust my billing accordingly. I am afraid in 2 years, Castle Water has not taken any of my emails, complaints or phone calls seriously. Castle water’s tactic is continued disregard of facts & wearing the person out so that one gives up & pays.”

Helpful Report

Posted 5 months ago

“An appalling company that makes spurious charges and lies to its customers.”

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Posted 5 months ago

Castle Water is rated 1.1 based on 239 reviews