Castle Water Reviews

Name: Castle Water
Rating: 1.05

1.1 Rating 253 Reviews

1 %

of reviewers recommend Castle Water

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1.1

Based on 253 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Castle Water 1 star review on 21st October 2024

Anonymous

Anonymous // 01/01/2019

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“This (Broker) is a big scam broker, I paid a huge amount of $73,650 which was originally $81,000 in bitcoin,They persuaded me, into putting more of my hard earned money with all hope to get profits in return, they won't allow me to withdrawal my investment. All because all they wanted is to steal my money. I got advised to go ahead to file a refund case against them, which to my greatest surprise was able to withdraw my money, it was ( alexivictimhelps @ mail . com ) and his team of recovery experts, they were able to assist me to withdraw of my money, and restore my funds, they are responsive, you can reach out to him for help also,I guess am not the only one who has fallen victim, people might need this information”

Helpful Report

Posted 5 months ago

“It is unfortunate that many of us have been tricked by a misleading investment platform, preventing me from accessing my invested capital. I lost more than $130,000 to their scam. Thankfully, after filing a formal complaint with A M D A R K L I M I T E D *** C0M, I was able to reclaim my funds and the profits I had earned.”

Helpful Report

Posted 6 months ago

“Here we go again not first time problem with Castle water chasing me for bill paid which was not due for another 10 days. Still want to charge me £87.00 for late payment. Terrible company to deal with.”

Helpful Report

Posted 6 months ago

“They are awful. Unjustified bills and harassment just as everyone below this. The absolute crazy thing is that no one seem to care enough to sanction them and now they are asking for an rate increase for their prices! So many people have been conned from Castle Water's racketing practices without any recourse either than the ADR. I have read your comments below and would love to join forces to go to the ADR. If there's an appetite, please write on this and I will gladly get a few joint complaints started. They will have to listen then...”

Helpful Report

Posted 6 months ago

“Do not use this company they charged us 17 times in same day and same month i can only add part of the statements when i called them there is nmo manager or anyone else keep repeating same thing and very rude there is only one person and does not want to give any other person name or phone number...”

Helpful Report

Posted 6 months ago

“Thieves. These guys have sent me a bill of over£1000 for an adjustment that makes absolutely no sense. I've been told my booked are supposed to be around£300 pa. The customer service is dreadful and you can't get anywhere with these guys”

Helpful Report

Posted 6 months ago

“Do not use this company. They assert that our business meter was replaced in April. But it was not. I sent them photos of the meter in June and they seem unable to understand this. So they sent me fictitious estimated reading and demanded payment. Regretfully I’ve paid it and the account is closed. Extremely bad customer service. Do not use them”

Helpful Report

Posted 6 months ago

“Terrible Experience with Castle Water – Unjustified Billing and Harassment We’ve had an incredibly frustrating experience with Castle Water. They have been sending us massive bills, demanding over £5000 without any justification or prior agreement! We never instructed them to supply our water or even contacted them, yet they keep sending these exorbitant bills out of nowhere. We’ve repeatedly asked them to provide proof that we signed up for their services, but they’ve failed to show any evidence. To make matters worse, Castle Water refuses to negotiate and blocks us from switching to another provider until we pay this outrageous sum. How is it normal practice for a company to start billing without ever speaking to us or getting our consent? It feels like complete fraud—scammers trying to rip off companies with no regard for transparency or fair business practices. This company should be investigated for these unethical actions. They need to stop harassing businesses with unjustified bills and provide real, honest services before demanding such huge payments. We hope measures are taken to prevent this kind of harassment in the future. Absolutely terrible experience!”

Helpful Report

Posted 6 months ago

“This market Capitals trade are real scammers. I made a promise to share my scam encounter. And how I got back my money from this scam trade broker . I could never have imagined falling for the persuasion of such scammers, but it happened. I transferred almost Є72,620 to their fake trading account in my name, with no access to withdraw my money out, to my greatest surprise, I got in contact with an expert hacker, roberts__lee___6 1 8___@___gmail___com Or on WhatsApp (+1 856 549 7469) to help me retrieve my money back from the scammer which was successfully refunded back to me, I’m thankful to the recovery expert and the organization for helping me recover my money back successfully. I guess someone might find this information useful.”

Helpful Report

Posted 6 months ago

“1. This company is a disgrace and need to be taken to court, I received a water bill for January to August for over £2,000 my salon only has a toilet so I was confused why my bill was so high I asked them to investigate and they didn’t investigate and ended up billing me £4000 for a water bill, the only water getting used is a toilet, I moved company and they still tried to bill me over £200 for a week of water. 2. The staff are no help whatsoever We all need to get together and take this company down they can’t keep trying to con people”

Helpful Report

Posted 6 months ago

“I lost thousands of dollars in Bitcoin to a fake investment site, And i felt so devastated because it was not just my money but also a part of my family's wealth. Gladly I was recommended to Mrs. Roberts Lee Recovery agency. They helped me with the recovery of all my lost coins. you can reach out to her @ via email ( roberts__lee__618__@__gmail__com) or on WhatsApp +1 (8_5_6) 5_4_9__7_4_6_9”

Helpful Report

Posted 6 months ago

“This company should never exist any longer. They are a bunch of thieves. I should be prosecuted and the directors in prison. We’ve tried mitigation. I they don’t seem to respond. we have ongoing issues with ridiculous interest charges and legal fees if they Refuse, Mitigation we intend to take them to court and Climb for the huge amount of cost and time They have called my company.”

Helpful Report

Posted 6 months ago

“I cancelled the DD in August 22 when our bill inexplicably went from £5 per month to £34.51 without explanation. we have been billed multiple time for £55 per month late payments. In addition, an interest rate that appears to be 250% on the £16 standing has been applied. During the complaint procedure Castle water continued to charge and instructed a debt collection agency add £336 to the bill. Despite having no water usage, only a standing water charge - which was paid up to date, they continue to compound the interest and chase the debt which now exceeds £700. AT NO POINT DID THEY ENGAGE IN RESOLUTION.”

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Posted 6 months ago

“Biggest rip off company going charge what they like when they like they need to change yhe name to dick turpin..highway robbery i intend to complain everywhere ..to every one !!!”

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Posted 6 months ago

“This company is a con.!! They haven't got a clue. Just robbing small businesses. I had a bill in late June of £900 for the year. ( depth collection). Which resulted in the total bill being just under £2000. I have just received a 3 month bill for £600. No one wants to talk or explain. Scam company.!!!!”

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Posted 7 months ago

“Coercive, unethical and threatening - Company has overcharged us and is refusing to refund. We are now in month 4 of Castle Water 'escalating' the issue, but never resolving it. In the meantime they are chasing £19 of unpaid bills & are threatening 'further action'. This is a company that deliberately has set out its customer service processes in order to coerce and never act.”

Helpful Report

Posted 7 months ago

“Castle Water has been severely overcharging my small family business. They are charging my business over £2700 for just one month!!! The average competitive water bill in the area my business is situated is approximately £250 PER YEAR. That is 980% MORE compared to the accurate competitive water rates charged by other providers! SAVE YOURSELF tens of thousands of pounds for your business and homes by just NOT associating with Castle Water EVER. There are countless other cheaper alternative water providers which can be found with just a simple google search. (Thank me later).”

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Posted 7 months ago

“An appalling company with no interest in customer service. The latest they have sent me a fine for preventing or restricting access to my water meter. It is out on the roadside, I doubt that Castle Water have ever sent anyone to try and read it, and certainly have not contacted me about it. The sooner I switch to another supplier the better. I wish more people realised that they are able to switch to and don’t have to be stuck with Castle Water.”

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Posted 7 months ago

“Thanks to castle water I’m having to close my company after 12 years as they’re billing me £10,000 for 3 years of water. I’m a small company on our knees already and they want this. It’s criminal.”

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Posted 7 months ago

“What an absolutely disgusting rip of robbing company”

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Posted 7 months ago

Castle Water is rated 1.1 based on 253 reviews