“On Thursday 20th August 2020 I bought a Stanley Rogers 8-Piece Albany Steak Knife Set - Stainless Steel for when I move into my own unit in September 2020 so I could use it for myself or when my family and friends come over for steak since the knives just cut the steak to perfection. The staff were very helpful and the service was amazing because they refunded me due to the postage being delayed, which was extremely nice of them to do that for me.”
“On Saturday 15th August 2020 I bought a Stanley Rogers Cambridge 30pc Cutlery Set for $59.95 for when I move into my own unit in September 2020 so I could use it for myself or when my family and friends come over. The staff were very helpful and the service was amazing because they refunded me due to the postage being delayed, which was extremely nice of them to do that for me.”
“Horrible experience - sent the wrong item which is fine I work in dispatch these things happen, have spent the past week being passed around their call centre who blame each other and then say they cant transfer you through to them as they dont have direct lines. Finally spoke to someone who was in the Philippines (how they can help I am not sure) gave me no extra info, said they appreciate my patience blah blah blah - nightmare company
2 weeks since I received incorrect item..... no resolution”
“I put in 2 orders for some mats and they were accepted, then declined.
I have had no problems with online ordering...recently with Bunnings, Australian wine, another carpet company...I checked with my bank..no problem at their end. I have rang cust service catch up today, but the person on the other end couldn't help me....he said that they have stringent security....a lot of baloney, if you ask me.”
“Waiting about 25 days for package has not arrived called a week ago for tracking number, told it will be given in 48 hours, still not received tracking number till this date, called again, told to wait another 48 hours, very bat delivery service, better to pay a dollar or more and get it from your local store, less hassels, less problems, less waiting, that if i still do receive the package”
“I purchased what was advertised as a pair of genuine Australian made Opal Ugg boots. I received them in a reasonable time frame, but they did not bear any of the Authenticity tags attached, AND the 'merino' wool really felt like more of a scourer!!!!
I sent a review to catch and the response was really quite rude... I sent screen shots of the authentic Opal Ugg boots to them and suddenly their response softened and they explained they save costs by getting products from over seas... But then I questioned WHY proclaim to be Australian made, WHY advertise them as 'Opal ugg boots' AND why make out the buyer is saving money if you are basing it off the price of an authentic product!!!??? Their response slightly softened and they said someone would follow it up for me... I won't hold my breath, it's already been weeks. I tried to review the product pre purchase, but seems it is not possible on their site??
I have since purchased a pair of Ugg boots from Emu Australia... They have arrived and are SOOO soft warm and have the expected 'genuine' tags attached.... I won't use catch again!”
“I ordered the goods, but within three weeks I never got anything. Wrote a message to their support team - they ignored it. A couple of days later I asked for a refund - not even a real person answered, but a robot "since you have not yet received your goods then the refund we can not do you. This is ridiculous and unthinkable! I believe that I gift them my money and I am no longer waiting for my order. But if you now plan to buy something from them: DO NOT DO IT!!!”
“This company is a rip off please google what you want to buy before buying from here qnd you will be surprised. Was a customer for a longtime before i realized i was getting ripped off for years. Catchclub is a scam. Avoid you have been warned. Customer service is the worst and will close all requests for contact. Avoid have lost all my families business.”
“i purchased one Sim card and I actived my existing Number abut they they gave me the new Number, it hasn't any point for me and when i did the online chat with customer service ( paul) I asked him to figure it out for me he just ignore me and when I called to customer service he said we can not to figure it out and I asked them to transfer me to supervisor or the manager but he said no one available right now in the weekdays. I have never had experience like this with the customer service. it is awful customer service”
“Very disappointing service. Ordered a Breville oven 9 days ago with delivery to Target (Northland Preston). Have not received any delivery notification or tracking no. Contact them and said that posted, but the tracking no in my acc on their page is incorrect for StarTrack. In 3 days payment of instalments will be start but item not received. I believe they are crooks from bottom to top these people working there. My advice AVOID this site for buying goods.”
“I place an order for CCTV on a Monday and since then they have kept me up to date then by Wednesday they delivered my order. Very professional and quick”
“This is one of those companies that isn’t a scam, but it is a swindle. They are so disingenuous. Firstly, they let you think they’re a wholesome Australian company. They’re not. The products all come from China and are very poor quality. Secondly, when it comes to returning faulty products, they suddenly act like they’re actually in China - demanding you pay return postage (magically 5x what it cost them to send it to your) so they can decide whether it’s faulty or not. Of course, it never is so no one gets their money back. We purchased a nightime security camera with wi-fi capability to monitor our farm at night. What arrived was at best, a toy. There was no camera - just a nice red LED light to give the impression of a camera beam. There was no wi-fi capability. The slot for the memory card was so tiny that no card on Earth would actually fit it. The motion sensor only went off in a still room, but not if you were jumping up and down in front of it. The direct computer connection (meant as a back-up to running the unit outdoors) came with a 25cm connection cord. It was supposed to be fully-assembled but came in parts, with no instructions and took over 2 hours to assemble due to the clever design featuring a 15cm deep steel baffle through with a tiny screw, with a head just a bit wider than the baffle-gap, had to be fed and then fed again into a spinning nut that should have been fixed into the connector unit, but wasn’t. Happy days. Not. When I put all of this to them, I was simply laughed at, repeatedly insulted, told to “settle down” and openly goaded to report them to the Ombudsman. Their attitude, from the very first message, was one of people confident in the fact that they weren’t going to be refunding any money, to anybody, for any reason. Stay away from CatchoftheDay aka catch.com.au - the only thing they catch is unsuspecting customers.”
