Cato Fashions Reviews

Name: Cato Fashions
Rating: 2.53

2.5 Rating 121 Reviews

35 %

of reviewers recommend Cato Fashions

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2.5

Based on 121 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an online order and I was charged twice by CATO. I called CATO Customer Service, explained the issue and I received Poor Customer service in return. I was told to take the matter up with my bank and they couldn't do anything to reimburse the charge even though she could see where they charged me twice. So, I say to you. If you don't have a CATO charge card and or not shopping in store don't order online because they will double charge your card.”

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Posted 3 weeks ago

“Negative stars is too many for this retailer. Terrible management. Stay away from their products and jobs”

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Posted 2 months ago

“Why would Cato put returned underwear back on rack to resell ???????”

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Posted 2 months ago

“As an employee of this awful store, this is THE WORST place I've ever worked!!! Before becoming an employee, I never even shopped here. They are very cheap in EVERY aspect of this company. I'll give them about 3 years and they'll probably have to close more locations. This is a sorry company to work and to shop for these cheap ass clothes that shrink or rip when you wash them even on gentle cycle. Then they want you to do things that they're not paying you for. Whoever reads this, do yourself a favor and don't shop here or try to get employment here!”

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Posted 3 months ago

“The manager is RUDE!!! She kept staring at me then kept moving from side to side on the counter like I was gonna steal something I want for preparation and I’m not gonna be treated like this. You need to find a new job. You’re a freaking cow.!”

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Posted 4 months ago

“Return policy is costing you business. Not returning money is not the status quo. My wife is taking her business elsewhere.”

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Posted 5 months ago

“There return policy is a joke! Do better!”

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Posted 5 months ago

“Steer clear of the manager (Michelle) at Cato in Concord Commons, Concord NC. When asked for a simple explanation of the a return slip she had a complete meltdown, stormed off into the back room and refused to help. She is volatile, hostile, rude beyond belief.... a customer standing next to me even tried to help out. Michelles behavior was so outrageous and unbelievable. NEVER GIVING THIS BUSINESS ANOTHER DOLLAR.”

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Posted 6 months ago

“I was at the Cato's in Tuscaloosa before it opened. I'm sure I was seen walking in. I went straight to the counter to do a return. I actually really wanted an exchange with a skirt I saw as soon as I walked in the door. Their was one clerk who was pushing a cart around I guess restocking the racks or whatever who Ignored me for 18 minutes. When she completed whatever she was doing, she walked toward me and said "Are you ready?" I didn't see you? What a liar and what poor customer servic. I will never return this Cato store. The reviews are so bad I probably will not ever shop in Cato again Period!”

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Posted 7 months ago

“I did a layaway with my local Cato store in August 9. I stated I was putting 15.00 down on it and the girl was apparently new. She misunderstood what I said and I got charged 50.00(my account) I told her I said 15.00. Another lady then came over and supposedly corrected it and said my 35.00 would be refunded within 2 days to my card. My card was charged for 35.00 then 15.00. I have been to the local store numerous times to fix this and even got a statement from my bank showing the money deducted from my account but has yet to be returned to me. I want this resolved now!! Been nearly a month! Where is my 35.00??”

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Posted 7 months ago

“Cato Fashions in Brookhaven, MS has the most snobby unfriendly customer service in their store that I have ever seen in my life. I will never go back to that store again!”

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Posted 7 months ago

“I received a gift card and ordered two tops and some underwear. The quality is very cheap. Very thin material in the tops and underwear. Returns are not easy. I do not recommend their clothes. Other better options, better quality for the price.”

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Posted 7 months ago

“Worst customer service ever. I ordered online over $100 two months ago. After one month when I called it was a computer problem. Then I emailed them with no response. Now today they said my order was shipped by truck that has gotten lost. But no problem they will issue me a refund...but that will take another week to credit my mastercard. They knew it was lost but didn't bother to refund me until I called. Horrible customer service and they acted like they were doing me a favor refunding an order they lost. Are they in the process of going bankrupt? I did not order through the store yet they said the store was supposed to notify me. Excuses, Excuses and then blame it on the store.”

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Posted 8 months ago

“This past Saturday, I went to turn in an employment application with Cato located at 5845 Sunnyside Road, Indianapolis, Indiana 46236. I was dressed for business, saw the, now hiring sign in the window. I open the door, there was a young lady leaning on one of the tables. She stood up , I asked to speak to the manager she said it was her. Before I could say anything, she immediately stated “we’re not hiring “ . I hate to make anything about race but this white woman with red hair, clearly was. She stated , I’ll take your application but we’re not hiring. I told her , never mind, I’ll call corporate because you clearly are not practicing common decency or integrity when it comes to hiring.”

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Posted 8 months ago

“I ordered something from catofashions.com. I’ve been waiting a week plus now for delivery. The way Cato shipped the item ups shows that ups is not in possession of the order I tried reaching out to Cato and all they will tell me is the item has been shipped. If the item has been shipped why is the shipping company claiming they are not in possession of said item?”

Cato Fashions 1 star review on 19th July 2024

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Posted 8 months ago

“If I could give zero stars I would! I received 3 blouses as gifts from the North Augusta, SC Cato store. Naturally being a gift, my friend clipped the tags off, but did give me a gift receipt. However, the blouses were too big so I went to exchange them and was informed by staff that this would not be possible because the tags were no longer attached, even with the receipt. What type of customer service is this?? I have shopped at Cato for years, but you just lost a customer, as well as mom who was with me, and my friend who gave these to me. Goodwill received a nice donation, but I will NEVER shop there again!!!”

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Posted 9 months ago

“I have been shopping online with Cato for a very long time and until now I have been happy . It has been 17 days since I placed my order and it is still not here . I messaged cato about my disappointment and they simply replied by sending me a customer service # . No apologies no explanation. Sorry Cato but I will no longer be doing buisness with you .”

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Posted 9 months ago

“It’s been over a week and my order still says in progress. Way tooooo long to wait on a order to be processed and shipped!”

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Posted 9 months ago

“The Corporate employee that I speak to was terrible. She wanted me to prove they made an error. Items received did not even match my invoice. The clothing I received was ugly and way too big for me. The lady at Corporate who made a point to say she was Corporate acted like I had somehow stolen the clothing. NO ONE would steal the ugly clothes they sent to me. The items I ordered were in stock when I paid online and are now no longer available. So they have the items and my money. I would not recommend shopping with Catos. The store employees are great but the Corporate employees are terrible and do not care how they speak to you.”

Cato Fashions 1 star review on 21st June 2024

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Posted 9 months ago

“I ordered an outfit in store to be shipped for free to the store for an upcoming trip. After a few weeks I had heard nothing regarding my order(Which they charged me for at the store at the time of purchase). I called the store and even went into the store to inquire as to where the order was. The only thing they could tell me was that it had been shipped. I asked for a tracking number so that I could see when the expected delivery date was as my trip was approaching. I was told there was no way to track it but that it would be in probably on Tuesday of that week as that is when they get the orders. Another 10 pass still no word. I call the store and I am told the same thing I was told prior. I call the online customer service and they now call the store and the store tells them that the order was suppose to have been received the previous week but was not in the order. Now when I look online my size is no longer available. I ask can you please send me another size that is available with expedited shipping (at no cost to me for my inconvenience)so that I would have it by the time I leave for my trip. I am told no that they will not do that. My only option is for them to set up a new order for the same product and size, at the regular shipping time line. (most likely my size is not available since it shows no availability online). I am then told that if the not available, the only thing they will do is offer me a refund. Which that is great I get my money back that you took out of my account but this company will do nothing to rectify a situation to help out the customer. This was a new store that I have just recently discovered and now I will no longer go back as they clearly don't take care of the customer. Just so disappointed in the way the company handled the situation. I myself am a business owner so I know things don't always go as planned but I certainly try to do right by my customers in this type of situation.”

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Posted 10 months ago

Cato Fashions is rated 2.5 based on 121 reviews