“I had an issue with a keyboard I purchased from CCL (the keyboard would frequently not detect input) . Attempted an RMA, which was refused because of 'water damage'. I was confident this was not the case, so I quiried it. Their response was that there was some 'residue' (i assume this is a smudge on a keycap) . Which 'could' indicate water damage. They did not mention the lack of input detection. They simply looked for an excuse not to undego the RMA and pinned an issue on an entirley false basis, they did not ask thoroughly whay the issue was. The issue I was having could not be the result of water damage (the issue has reoccured intermittently for over a year. I do not believe the technition even recognised the problem (it was 'working' just before 8 sent it). They issue clearly stems from the way they appoach RMA's, they assume you are trying to take advantage (and go through the hassel of an RMA just for a glorified cleaning?) Rather than assuming they have sent a faulty product”
“Well, they have decent prices.
That's it after that is all bad.
Postages - free ( that keep your item for over a week to send them later for the same company as if you pay for it (So just as a punishment for you choose free postage). Others company (scan, aria, ebuyer and even Currys) post your item next day for free.
Open box item - they are used ones (or maybe returned from customers) not just open box, ex-display or showroom.
After sales - Avoid at all
To end, I'll never used them again, no worth the pain just to save couple of £10.”
“I used to use CCL a lot and would recommend them to clients as reliable.
Sadly this seems to have changed.
Purchased a prebuilt system from them, delivered and was found faulty - not sure if they'd tested it at all. On return the GPU was faulty and the CPU incorrectly seated - as I say, not sure how this past test?
Now I find that the replacement GPU is freezing and will only stop black screening if I run it at 1/3 capacity - this is due to a fault across the line, causing hotspots on the VRAM - CCL agreed to replace as not fit for purpose, they built the system and failed to adequately cool the GPU, this cannot be described as anything other than their fault.
I return the GPU expecting an alternative to be sent, I have had to borrow a GPU as the ryzen range have no inbuilt GPU
Today I'm told that they can't find any fault with the card and will not replace. I told them the exact issue to prevent any misunderstanding but it seems they have ignored this
I have informed CCL that I will be taking legal advice and would urge anyone reading this to exercise caution in ordering from them”
“The order was all open box.
My Graphics Card had its manual and nvidia sticker missing...
Everything else was no doubt touched including the motherboard, where fingerprint could still be seen on the board...
Only things truly new was psu and cpu which were sealed.
They sold me all these items as new.”
“Poor after-sales service.
My motherboard Gigabyte Aours, which I purchased from CCL under a year ago (so still on warranty), failed when I tried to update my bios following Gigabyte's official process/software. After that my PC didn't boot up to bios, instead just went through on/off loops.
I contacted CCL about this, and they asked me to send it to them using pre-paid label. To my surprise, I was told that the motherboard needs to go through 5 days of checks at CCL and then once confirmed faulty they will send it to manufacturer for further ~4 weeks of checks. When I said it's unreasonable to expect me to wait for over a month to get this sorted (in particular considering I work from home) I was told it's the way it is and that it's been too long (??!!) to offer a swap or a quicker alternative solution. This was confirmed by 2 different people at CCL.
Just for comparison, when my GPU failed a few years ago (was also on warranty) I simply returned it to Scan computers who confirmed it's faulty and sent me back a new one within a couple of days. Great service which understands that customers want minimum disruption.
With so many retailers around it's the "little" things that count like customer service and after-sales service which you will need when things go wrong...clearly CCL has no clue about any of this. Needless to say, I will not be purchasing from CCL ever again.”
“Poor after-sales service.
My motherboard Gigabyte Aours, which I purchased from CCL under a year ago (so still on warranty), failed when I tried to update my bios following Gigabyte's official process/software. After that my PC didn't boot up to bios, instead just went through on/off loops.
I contacted CCL about this, and they asked me to send it to them using pre-paid label. To my surprise, I was told that the motherboard needs to go through 5 days of checks at CCL and then once confirmed faulty they will send it to manufacturer for further ~4 weeks of checks. When I said it's unreasonable to expect me to wait for over a month to get this sorted (in particular considering I work from home) I was told it's the way it is and that it's been too long (??!!) to offer a swap or a quicker alternative solution. This was confirmed by 2 different people at CCL.
Just for comparison, when my GPU failed a few years ago (was also on warranty) I simply returned it to Scan computers who confirmed it's faulty and sent me back a new one within a couple of days. Great service which understands that customers want minimum disruption and waiting times.
With so many retailers around it's the "little" things that count like customer service and after-sales service which you will need when things go wrong...clearly CCL has no clue about any of this. Needless to say, I will not be purchasing from CCL ever again.”
“I found an excellent price, very reasonable delivery charge and experienced a quick dispatch and delivery from CCL Computers.
I am very happy with my purchase from them and would happily shop with them again.”
“Worst case of customer service I have experienced in a long time. I purchased an item 5 days ago... to be met with a notification the order was cancelled on the day it was due to be delivered. No reasoning, no explanation, just "your order has been cancelled", despite them having 20+ of the item in stock.
I called them to enquire in to why this had happened. No one seemed to know. There was suggestion it was a pricing issue, and I was told the only thing I could do was repurchase the same item for over £25 more than I had originally paid for it. Obviously, paying £25 more (which is a sizeable chunk on a sub £200 item) than advertised is not ideal, but at this point I had wasted about an hour on the phone and chat, so I said fine. However, I felt that since the item should have been with me today, providing express shipping would be fair so I got it as soon as possible.
At this point I was told by customer service that they would have to speak to management about this and would call me back as soon as they could. Hours drag on... it's getting to the end of the working day and no call back. I call them... I'm told management say nothing can be done with regards to shipping, other than me paying a further £9. I ask to speak to a manager, apparently they don't have a phone number. At this point I elect to take my business elsewhere and will be ensuring I do not shop here again despite having satisfactory experiences in the past. Unacceptable and pathetic service.
So desperate that they can't even provide shipping when they have already messed me around and were charging me £25 more than advertised to have an item arrive 2 weeks after it was supposed to. Thankfully the item is available for £10 cheaper at Lambda-Tek anyway, with free express delivery and I have purchased from them.”
“These folks are lightning fast at dispatching next day orders - I placed an order minutes before 5pm one day, and it was with me the next day by DPD.
Better price than the rainforest company, too.”
“Fast delivery, clear informative web site and some of the best prices around. CCL is a company that I feel are trustworthy. I have been using them for many years now.”
