Chain Reaction Cycles Reviews

Name: Chain Reaction Cycles
Rating: 2.99

3.0 Rating 120 Reviews

49 %

of reviewers recommend Chain Reaction Cycles

3.0

Based on 120 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

About Chain Reaction Cycles:

Mountain Bikes, BMX Bikes and Road Bikes are all available at Chain Reaction Cycles. The worlds largest online bike store offers a massive range of bike parts and accessories from all the top brands. FREE DELIVERY on all orders to the UK, Ireland, Franc?

Visit Website

Phone:

0289 335 2976

Email:

customerservice@chainreactioncycles.com

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Anonymous

Anonymous // 01/01/2019

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“Dreadful customer service they have taken 11 weeks and am still waiting for my money back for an order they didn’t deliver . Any company that would deal with Hermes has to be a joke after dealing with CRC for over 10 years I will be going elsewhere. And do t try and contact them or Hermes you have more chance of contacting aliens on Mars”

Helpful Report

Posted 4 years ago

“Ordered my bike 22 May 2020, payment was issued right away and came to around £600. Order status was shown as "Processing" and confirmation e-mail received, perfect. Fast forward to today (15 June 2020), no update whatsoever from CRS, had to e-mail the customer service team to ask where my bike was, waited a few days for a response to be told they don't have it in stock, even though they happily took my money for the accessories I bought with it which eventually showed up - not that I need them without a bike - they then cancel my bike order and tell me I'll receive a refund in 5 days. Customer service is a joke and after this pandemic is over they will go back to being irrelevant again. Their Vitus MTB is known as one of the best in the £500 bracket, but not worth the hassle of giving these people the money as they seem to have no consideration for the customer. I'll be shopping elsewhere.”

Helpful Report

Posted 4 years ago

“Failure with Hermes delivery. Courier asking me to contact CRC. I cannot phone or chat to anyone. Email done and had a message that takes 72 hours for email to be replied!!!”

Helpful Report

Posted 4 years ago

“Great website with good deals. However all this is overshadowed and let down by the fact they use Hermes to save money on delivery’s!!!! Hermes are shocking. Twice in two weeks I’ve ordered from crc and paid for next day delivery and both times Hermes have failed to deliver. Despite this happening twice the best crc are willing to do is refund postage. I’ll never order next day from them again, I’ll find another website”

Helpful Report

Posted 4 years ago

“Easy to use, fast shipping and easy return process”

Helpful Report

Posted 4 years ago

“Nearly 4 weeks and getting ignored, 4k ebike damaged and bits missing Inc charger. Do not buy from this outfit”

Helpful Report

Posted 4 years ago

“Feeling utterly let down. Bought a bike for over £3k and it took an age to get here, yet that was during Covid kick off so i could understand. What I can't accept is that since I received it I have not ridden it as there is a broken clip/mount for a Di2 component. I have emailed, tweeted, messaged via facebook, tired to ring/chat (both offline continuously) and I have not had 1 response to this problem, other than an auto response on FB which tells me to be patient. @chain_reaction take the bike back or send a replacement part, but don't just keep ignoring me !!!”

Helpful Report

Posted 4 years ago

“Terrible terrible service. Phone line hangs up, web chat not working and emails take 3-7 days for a response. They have my money and I don't have my stuff even after 3 weeks!!”

Helpful Report

Posted 4 years ago

“I ordered some energy gels from this company approximately two weeks ago. They sent me a tub of protein powder in error and have been unable to get them to send the correct item. I am being told they need to do stock investigations and they are unable to send me the item I ordered (though I can clearly see the item is in stock and available for purchase and delivery). My experience of their customer service has been very poor. I would advise caution if you are tempted to use this company.”

Helpful Report

Posted 4 years ago

“Terrible company no customer service call centre been waiting 2 months now for a refund on a parcel.”

Helpful Report

Posted 5 years ago

“The amazon of bike related things”

Helpful Report

Posted 5 years ago

“CRC = 0 customer support Promised delivery date missed, delivery lost, no solution provided by crc for the lost time, crc would not send a replacement order overnight at their cost to make up for lost time, zero customer support = 0 customer satisfaction, another customer lost. GI to your LBS for real service.”

Helpful Report

Posted 5 years ago

“I used them for years but not any more after the last few months. Terrible customer service. No longer possible to speak to someone except via chat which is rubbish. No response to emails. They also use hermes as courier who are even worse. Stay well clear of this disaster of a company.”

Helpful Report

Posted 5 years ago

“Complete joke about trying to cancel a order. Online chat even ended the chat with me, while I voiced my concerns. Can’t believe the level of customer service. You don’t care about anything only your bottom line. Can’t even attempt empathy with customers. Complete joke of a company. Have gone completely downhill since wiggle has taken over.”

Helpful Report

Posted 5 years ago

“Ordered shimano tiagra drop handlebar shifters but received flat bar ones. Chain Reaction Customer service have been an absolute nightmare to deal with. Very negative and unhelpfull chat line employees, no replies to e-mails. What on earth has happened to Chain Reaction customer relations? I am so disillusioned I will take my custom elsewhere in future and recommend others do the same unless Chain Reaction can deal with wrongly sent items in a far more customer friendly way”

Helpful Report

Posted 5 years ago

“CRC use Yodel to deliver expedited deliveries, which are priced as a premium service. Yodel are the most unreliable delivery service in the UK. If you need your parts in a hurry, look elsewhere”

Helpful Report

Posted 5 years ago

“Where do I start I ordered an e-bike which was in the sale on 29th november for £3400 i contacted them on 5th December asking for tracking so i can make sure someone is home as me and my wife both work full time. I was then told that the ebikes dont come tracked so I had a bit of a moan as if I miss it I have to rearrange delivery anyway they said if I hadn't heard anything by the monday to contact them again so I went on live chat to be told that delivery had been attempted on friday 6th December and a card had been left we had nothing at home then according to their portal they use it said it would ve delivered monday the 9th so I managed to get the mother in law round to wait. My wife returned from work around 4pm and managed to call tuffnells as now we had a consignment number they couldn't tell me anything except it wasnt out for delivery that day and I needed to speak to chain reaction so I went on live chat again and said how ridiculous it was that we couldnt find out when it was coming so I requested them to redeliver on thursday as my wife had the day off i work they said they would request this. I went back on live chat tuesday 10th to see if it was going to come on Thursday they said it had been attempted again on tuesday and another card left again we had nothing in the post box at this point I was getting sick of the ridiculous service and I had a £3400 bike out somewhere probably being bashed about in multiple couriers vehicles. At this point I had enough and requested them to ask the courier to return the bike to them as I couldn't be sure it would come on the Thursday and if it was damaged I would have to arrange a return for it. So bear in mind the bike hasn't made it to us for delivery and it has been attempted twice although we have no proof of this as we have no cards left. Chain reaction have told me that I need to wait until the bike is returned to them before I can have a refund and it can take 16 working days for the bike to be returned to them when it only took 4 working days for the first delivery attempt so at the moment I am £3400 out of pocket and without a bike luckily I have paid on my credit card so do have some sort of protection but the service we have received has been shocking and for not sending a bike tracked is completely ridiculous buyer beware i would rather go and collect one myself from a shop and pay double the price.”

Helpful Report

Posted 5 years ago

“Best delivery service out of any other competitor”

Helpful Report

Posted 5 years ago

“Recently purchased a £2600 mountain bike. The bike is amazing but thats nothing to do with Chain Reaction. Their service was and is appalling To start you get told the parcel can be tracked with the number they provide, after two days I asked where was the number, they said I would get it by the end of the day, next day I contacted again to say I had not received it, had to threaten to cancel the order for the number. Long story short the order page was updated with a tracking number the day after they tried to deliver it. Same thing happened with the pedals I ordered from them. When I eventually collected the bike from across town the box was in perfect condition but when unpacking the bike there was several scratches on the frame, not big but come on this much money for a bike and its not perfect. Thankfully the bike company provide touch up paint so as I was desperate to use it I just got on with it. The bike comes pre built just had to put the wheels on and go. On first ride I go down the first bit of steep track pull the back brake to realize they had put the brake levers on the wrong way round, I know your gonna say should of checked first but i was stupid enough to rely on what should be a professional shop. I took the bike to my local shop and he said it will need to come in for an initial set up. So the couple of hundred pound I saved buying it online is going to go to my local shop. Should of brought it local in the first place then I would have someone I could go back to. Anyway I have emailed them with all my concerns but as of yet no reply. Seriously when you buy from these guys you might think you are getting a deal but you are not getting the service. WILL NOT USE AGAIN”

Helpful Report

Posted 5 years ago

“Ordered a wheel pump for my bike recently. It was of a very poor quality, obviously damaged from the manufacturer. Contacted customer support, sent them photos. After they got the photos - no communication from them but received an email saying they’ve shipped me another pump already which I never asked for. The quality is poor, delivery to US takes at least 1 week, usually up to 2 weeks. I emailed them saying I was never communicated about it and don’t need another pump, would prefer a refund and buy it elsewhere. Reply was just “terrific” - you never said you don’t want another pump so we sent it. No explanations, no further communication. I wrote another email saying I don’t need 2 poor quality products but it is being ignored as my previous message as well. It is ridiculous and I would never deal with them again. No respect, no communication.”

Helpful Report

Posted 5 years ago

Chain Reaction Cycles is rated 3.0 based on 120 reviews