Chain Reaction Cycles Reviews

Name: Chain Reaction Cycles
Rating: 2.99

3.0 Rating 120 Reviews

49 %

of reviewers recommend Chain Reaction Cycles

3.0

Based on 120 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

About Chain Reaction Cycles:

Mountain Bikes, BMX Bikes and Road Bikes are all available at Chain Reaction Cycles. The worlds largest online bike store offers a massive range of bike parts and accessories from all the top brands. FREE DELIVERY on all orders to the UK, Ireland, Franc?

Visit Website

Phone:

0289 335 2976

Email:

customerservice@chainreactioncycles.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company no customer service call centre been waiting 2 months now for a refund on a parcel.”

Helpful Report

Posted 5 years ago

“CRC = 0 customer support Promised delivery date missed, delivery lost, no solution provided by crc for the lost time, crc would not send a replacement order overnight at their cost to make up for lost time, zero customer support = 0 customer satisfaction, another customer lost. GI to your LBS for real service.”

Helpful Report

Posted 5 years ago

“I used them for years but not any more after the last few months. Terrible customer service. No longer possible to speak to someone except via chat which is rubbish. No response to emails. They also use hermes as courier who are even worse. Stay well clear of this disaster of a company.”

Helpful Report

Posted 5 years ago

“Complete joke about trying to cancel a order. Online chat even ended the chat with me, while I voiced my concerns. Can’t believe the level of customer service. You don’t care about anything only your bottom line. Can’t even attempt empathy with customers. Complete joke of a company. Have gone completely downhill since wiggle has taken over.”

Helpful Report

Posted 5 years ago

“Ordered shimano tiagra drop handlebar shifters but received flat bar ones. Chain Reaction Customer service have been an absolute nightmare to deal with. Very negative and unhelpfull chat line employees, no replies to e-mails. What on earth has happened to Chain Reaction customer relations? I am so disillusioned I will take my custom elsewhere in future and recommend others do the same unless Chain Reaction can deal with wrongly sent items in a far more customer friendly way”

Helpful Report

Posted 5 years ago

“CRC use Yodel to deliver expedited deliveries, which are priced as a premium service. Yodel are the most unreliable delivery service in the UK. If you need your parts in a hurry, look elsewhere”

Helpful Report

Posted 5 years ago

“Where do I start I ordered an e-bike which was in the sale on 29th november for £3400 i contacted them on 5th December asking for tracking so i can make sure someone is home as me and my wife both work full time. I was then told that the ebikes dont come tracked so I had a bit of a moan as if I miss it I have to rearrange delivery anyway they said if I hadn't heard anything by the monday to contact them again so I went on live chat to be told that delivery had been attempted on friday 6th December and a card had been left we had nothing at home then according to their portal they use it said it would ve delivered monday the 9th so I managed to get the mother in law round to wait. My wife returned from work around 4pm and managed to call tuffnells as now we had a consignment number they couldn't tell me anything except it wasnt out for delivery that day and I needed to speak to chain reaction so I went on live chat again and said how ridiculous it was that we couldnt find out when it was coming so I requested them to redeliver on thursday as my wife had the day off i work they said they would request this. I went back on live chat tuesday 10th to see if it was going to come on Thursday they said it had been attempted again on tuesday and another card left again we had nothing in the post box at this point I was getting sick of the ridiculous service and I had a £3400 bike out somewhere probably being bashed about in multiple couriers vehicles. At this point I had enough and requested them to ask the courier to return the bike to them as I couldn't be sure it would come on the Thursday and if it was damaged I would have to arrange a return for it. So bear in mind the bike hasn't made it to us for delivery and it has been attempted twice although we have no proof of this as we have no cards left. Chain reaction have told me that I need to wait until the bike is returned to them before I can have a refund and it can take 16 working days for the bike to be returned to them when it only took 4 working days for the first delivery attempt so at the moment I am £3400 out of pocket and without a bike luckily I have paid on my credit card so do have some sort of protection but the service we have received has been shocking and for not sending a bike tracked is completely ridiculous buyer beware i would rather go and collect one myself from a shop and pay double the price.”

Helpful Report

Posted 5 years ago

“Recently purchased a £2600 mountain bike. The bike is amazing but thats nothing to do with Chain Reaction. Their service was and is appalling To start you get told the parcel can be tracked with the number they provide, after two days I asked where was the number, they said I would get it by the end of the day, next day I contacted again to say I had not received it, had to threaten to cancel the order for the number. Long story short the order page was updated with a tracking number the day after they tried to deliver it. Same thing happened with the pedals I ordered from them. When I eventually collected the bike from across town the box was in perfect condition but when unpacking the bike there was several scratches on the frame, not big but come on this much money for a bike and its not perfect. Thankfully the bike company provide touch up paint so as I was desperate to use it I just got on with it. The bike comes pre built just had to put the wheels on and go. On first ride I go down the first bit of steep track pull the back brake to realize they had put the brake levers on the wrong way round, I know your gonna say should of checked first but i was stupid enough to rely on what should be a professional shop. I took the bike to my local shop and he said it will need to come in for an initial set up. So the couple of hundred pound I saved buying it online is going to go to my local shop. Should of brought it local in the first place then I would have someone I could go back to. Anyway I have emailed them with all my concerns but as of yet no reply. Seriously when you buy from these guys you might think you are getting a deal but you are not getting the service. WILL NOT USE AGAIN”

Helpful Report

Posted 5 years ago

“Ordered a wheel pump for my bike recently. It was of a very poor quality, obviously damaged from the manufacturer. Contacted customer support, sent them photos. After they got the photos - no communication from them but received an email saying they’ve shipped me another pump already which I never asked for. The quality is poor, delivery to US takes at least 1 week, usually up to 2 weeks. I emailed them saying I was never communicated about it and don’t need another pump, would prefer a refund and buy it elsewhere. Reply was just “terrific” - you never said you don’t want another pump so we sent it. No explanations, no further communication. I wrote another email saying I don’t need 2 poor quality products but it is being ignored as my previous message as well. It is ridiculous and I would never deal with them again. No respect, no communication.”

Helpful Report

Posted 5 years ago

“Absolute worst place ever. I found a good deal with them, and decided to buy the pair of shoes I needed, because I have certain problems with size(mine is EU51). So, I tried to order them. It appeared once I selected the country it emptied my basket and redirected with to the website of theirs that was dedicated to my locale. Well, and guess what, those very shoes where available in sized up to EU49. Well I decided this had to be a mistake so I contacted support, where tech support guy told me and I quote "We work with Shimano for many years and they do not distribute any of their goods outside of Europe". Ok, I live in Ukraine, this is Europe, we do have a lot of Shimano, we have several official distributors of Shimano (SPAC, Paul Lagne etc,), and even thier very website had a very same pair of shoes, but the size up to EU49. And he ended up with "We can't send the orders from our main website "outside of Europe", use your local one". Thus, he closed the ticket monolaterally. Then I tried to order a pair of shoes to GB(to my friend's address). Twice. And both times my payment got refunded and order cancelled without any explainations whatsoever. I wouldn't remember that if they hadn't done something really cynical. Yesterday I received an email to review the pair of shoes I never received. I don't understand if that's a mockery or anything, but I tried to post a review, but even that was refused, because of I quote "mentions customer service issues, was written lacking personal experience, is vague or needs more detail". Quote: "Your opinion is very important to us and the Chain Reaction Cycles community". Is it really? P.S. I've got all postage, order history, tech support responces logs for anyone doubt this happened for real.”

Helpful Report

Posted 5 years ago

“I had been a loyal customer for many years, but after my last purchase will never use them again. I ordered a dropper post (£120) and they sent me the wrong size. ‘No problem’ I thought, I would exchange it using their free returns label. I boxed it back up and took it to the post office and sent it on it’s way. After a week I’d heard nothing, so got in touch to be told they couldn’t find it and to wait longer. I didn’t keep the receipt from the post office with the tracking number of the return, and CRC were unable to verify the tracking number on the returns label they had provided. CRC refused to exchange or refund. I sent numerous emails to CRC, only to be made to feel I was trying to scam them- when they were the ones who had lost it. Eventually I gave up contacting them, so CRC have my £120 and my seatpost.”

Helpful Report

Posted 5 years ago

“Item was delivered broken and battered. Chain reaction offered a £20 voucher for their store to keep the bike. The bike was totally unusable and there was no adequate replacement offered. Had to arrange returns before getting refunded which I am still waiting for. Will never use them again.”

Helpful Report

Posted 6 years ago

“I wrote and asked there's clowns for a recommendation replacement fork for my bike, they advise a RockShox unit they have in stock will fit if the steerer tube diameter is 1 1/8, which it was. I order and receive a fork in box which I take to my Local shop to get adjusted to the original forks length. I pick the fork up and get it home to find they have falsley advertised it as a disc compatible fork when in fact it has no disc mounts at all. I check my order and their website and find the one advertised is NOT what they sent me, I've taken screen captures of their site for proof. I write back to them, provide details, pics and information regarding the fork and then wait all weekend for this response. Hi Daniel, Thanks for your email, I am sorry to hear of the problem with your recent order. I can see that the forks you have received do not have the disc brake mounts you need to fit your calipers and rotors which is an error on our part. I have asked our warehouse staff to check the remaining stock on these forks to ensure this does not happen again. I have checked on our policy about returning used goods or goods they have had alterations made and unfortunately as the forks have been cut we cannot accept them back for a refund or an exchange. I am happy to offer some compensation for the issue but as we cannot resell the fork or return them to stock we cannot offer a refund or an exchange. The most I can offer you is a gift voucher to the value of $100 as an apology for the issue. Please let me know how you would like to proceed. Thanks, Robena I paid over $240 for forks they now offer me $100 for, what a joke chain reaction cycles is. Now to make sure I can get this information out to as much of the cycling community as I can both here in Australia and overseas, I hate these kind of scammers! Meanwhile I wait for my bank to process a charge back for item being "significantly different to description" for the FULL amount! Chain reaction you're not getting away with this one.”

Helpful Report

Posted 8 years ago

Chain Reaction Cycles is rated 3.0 based on 120 reviews