Chain Reaction Cycles Reviews

Name: Chain Reaction Cycles
Rating: 3.01

3.0 Rating 119 Reviews

50 %

of reviewers recommend Chain Reaction Cycles

3.0

Based on 119 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

About Chain Reaction Cycles:

Mountain Bikes, BMX Bikes and Road Bikes are all available at Chain Reaction Cycles. The worlds largest online bike store offers a massive range of bike parts and accessories from all the top brands. FREE DELIVERY on all orders to the UK, Ireland, Franc?

Visit Website

Phone:

0289 335 2976

Email:

customerservice@chainreactioncycles.com

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Chain Reaction Cycles 2 star review on 17th May 2021

Anonymous

Chain Reaction Cycles 1 star review on 16th July 2020

Anonymous

Chain Reaction Cycles 1 star review on 3rd July 2020

G Hyde

Anonymous

Anonymous // 01/01/2019

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“This company could fix a teenage boy to a nympho. Like Brexit means the company lost. After two weeks my part is somewhere, they don’t know. I start today to get my bank involved. They inept at best or fraudulent.”

Helpful Report

Posted 3 years ago

“I bought a Ragley bike frame on Chain Reaction Cycles. The frame had a factory defect, unsuitable for use. I sent a warranty claim, but it's been more than three weeks and I still haven't received a reply! Every time they promise to answer later! The disgusting Chinese quality of the Ragley frame and the disgusting service of Chain Reaction Cycles!”

Helpful Report

Posted 3 years ago

“Ok bought BB with next day delivery.After a lot of email and wait for update tracking.After 2 days nothing going on chat and get answer sorry there is delay.What a company of clowns....”

Helpful Report

Posted 3 years ago

“I ordered and paid for a bike from ChainReactionCycles and received an order confirmation. 10 days later expecting to receive the bike I instead get an email telling me that they have cancelled my order due to some nonsense story about how their website stock doesn't reflect their actual stock. Interestingly, during that time the price of the bike increased on their website. I emailed ChainReactionCycles and asked if they could just bill me again and send me a bike when they get one, even if that were to take a couple of months. Their response to that was to tell me that they don't do pre-orders. I had ordered one already and they had confirmed it and kept my money for 10 days. How would this be a pre-order? After several back and forth emails, they just spat in my face with the offer of a $15 voucher.”

Helpful Report

Posted 3 years ago

“Competitive prices and fast delivery. Vitus range is excellent value for money.”

Helpful Report

Posted 3 years ago

“CRC Customer service is misleading. I bought a bike and was expecting to get it delivered between 5 to 7 days as stated on their website but 7 days went past and the item hasn't been shipped yet. CRC creates a tracking number to send item way before its dispatch time. So when you try tracking the item it doenst have any record. By talking to their customer service they blame the courier but I called Parcel Force and they said the item hasn't been collected even though CRC claims so through their customer service. It's very poor behaviour by CRC and if I was the marketing head of a brand like Vitus I'd be very worried about adding this sort of experience to the sale of my products. I still haven't received my bike, now 7 days after the purchase. No one knows when I'll receive my bike. My hard earned money won't be going to CRC again, that's for sure. I've been told they are populating Trustpilot with fake reviews too.”

Helpful Report

Posted 3 years ago

“The biggest Scamers on Online Shopping It seems this company is just taking orders from people, take their money and do not deliver. The whole Internet is full with bad reviews on them doing just that. I placed an order more thn 3 weeks ago that misteriously "vanished". Asked for feedbck and every time the reply is they need a week to "investigate". The tracking number they provided is not existing with the Courier they advised. I asked for refund, no reply! So, DO NOT TRUST THEM! They will simply take your money and you will never receive your order.”

Helpful Report

Posted 3 years ago

“I believe this company is a completely fraud. Gift Voucher bought for 200 Euro, order placed...then ordered lost! Zero attention from the Customer Service team, money refund is not provided either. It is a complete waste of time and money!”

Helpful Report

Posted 3 years ago

“They told total.lies to a man disabled by ptsd .they abused his health the agent fobbed him of and told him total lies shame on them mr d moorman as been left distraught”

Helpful Report

Posted 3 years ago

“Shipment never arrived. Very bad customer service. Unable to assist. No refund”

Helpful Report

Posted 3 years ago

“Stop sending orders that people pay with Hermes just to save some $$ on shipping. This is my last order placed here.. I probably will not order never again due to this poor shipping and customer support that never answer.”

Helpful Report

Posted 3 years ago

“They just steal your money, and then ask for more money. This is a classic scam.”

Helpful Report

Posted 4 years ago

“If you are foolish enough to place an order with Chain Reaction Cycles, this is what you can expect: 1. Your order may or may not be delivered. If it isn't delivered, you probably won't get your money back. 2. If it is delivered, the goods your ordered may be defective. If they are, you won't get your money back. 3. If you try to deal with their "customer service" reps you can expect dishonesty, deception, staggering incompetence and contempt. 4. If they've made a mistake, they will never admit it or apologize for it. 5. They couldn't care less if you're unhappy with their "service". Do yourself a favour, NEVER place an order with this outift.”

Helpful Report

Posted 4 years ago

“Ordered 10 speed chain on Wednesday. Pay for next day delivery (£4:99) as needed for Saturday morning. It's now Saturday still not arrived. So Had to go to Halfords for a chain. Tried contacting then Friday. Theres no phone number you have to use chat or email. ALL I WANT IS TO SPEED TO SOMEONE NOT LEFT IN THE DARK. According to tracker it's not even been picked up yet. Rubbish custom service, been shopping with the for year, now 2nd time been let down. Never again good by.”

Helpful Report

Posted 4 years ago

“Terrible customer service. Bike part faulty and identified after 20 minutes of cycling. Reported to Chain Reaction Cycles who are refusing to offer any help/advice, let alone a refund, and claiming I caused the fault. I would not buy anything from this company again and would encourage others to avoid too.”

Helpful Report

Posted 4 years ago

“Terrible after sales. Bike for my daughter arrived damaged and the wrong size. Customer services cannot be contacted on the phone so had to email. Took 3 days to get a reply, which asked for photos of the damage and packaging and did not mention the bike being the wrong size. Sent photos of damage and again asked about bike being the wrong size. This time customer services advised me to take the bike to my local bike shop and get the seat post cut down (!), but did not comment on the damage to the bike - very frustrating because you know you will have to wait a few days for a reply each time you email customer services. Nearly a week on now so I am going to cut the seat post down and touch up the damaged paint as my daughter wants to use her bike. I've ordered small items many times from Chain Reaction but would definitely NOT buy an actual bike from them again. Really disappointing...”

Helpful Report

Posted 4 years ago

“Customer service is non existent. My order never arrived and to get a refund they wanted me to sign a declaration form that implies that I am not making a fraudulent claim. Took more than 3 months to make a refund and do note, it’s their policy that refunds will only be made after the item arrives back in their warehouse. Don’t waste time with CRC.”

Helpful Report

Posted 4 years ago

“Terrible customer service , they take your money and run , if you have an aftersales issue its your problem not theres , buy elsewhere face to face”

Helpful Report

Posted 4 years ago

“Bought a Gt Gtr Comp that was sent to me really badly set up, they asked me to take it to a local companies for repair, they bike shops both said there was something weird going inside for the cabling, it took over a month for CRC to collect the bike, then 3 weeks to get the bike back, when it came back it was worse than before with damage to the frame, forks and they didn’t even send the pedals back. They offered me £50 cash back and a set of BMX pedals as compensation, I asked them to collect the bike and refund me, it was collected a week later then 5 days later it came back again, it’s taken nearly three months, about 40 emails ,10 Live chats And waiting in three days for a delivery too solve a problem for a bike that was sent to me faulty, which they had admitted. Not once have I had a proper apology, just a sorry for the late response from them which happened every single time, go elsewhere, I cannot stress that enough.”

Helpful Report

Posted 4 years ago

“Dreadful customer service they have taken 11 weeks and am still waiting for my money back for an order they didn’t deliver . Any company that would deal with Hermes has to be a joke after dealing with CRC for over 10 years I will be going elsewhere. And do t try and contact them or Hermes you have more chance of contacting aliens on Mars”

Helpful Report

Posted 4 years ago

Chain Reaction Cycles is rated 3.0 based on 119 reviews