bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Renault Zoe ordered from Renault Kings Lynn on 8th August. Car collected on 17th. We were told Renault use BP Chargemaster. We had two emails and I supplied photos as asked for. I asked for OLEV form to sign. No reply. Twice we have phoned this week ( as well as lengthy unanswered calls last week) and still no call back as promised. Poor service and even worse communication. Sort it out please. At present we have a brand new car we cannot charge from home as Renault don't even provide a 10 amp 3 pin domestic household charger - a snip at £499.”

Helpful Report

Posted 4 years ago

“We came into contact with a number of staff members in different roles, and noticed that they worked very well as a team. The operation was streamlined from beginning to end. On installation day, the electrician arrived precisely at the arranged time. He worked both very fast and very carefully. After putting the cable through the internal and external wall and sealing the holes, and before fitting the charger, he fetched us so that we could take photos of the holes to send to the landlord, who had asked for the holes to be sealed to prevent ingress of ants from outside, etc. Over the course of the next six days, we received an Electrical Installation Certificate and Building Regulations Certificate, one after the other, by email. We were able to send these on to the landlord, who had asked to receive them. The charger was fitted at our desired location, and at a suitable height on the wall so that we can plug in the EV's charging cable without stooping. From beginning to end, everything was just as we had hoped. Many thanks for the charger.”

Helpful Report

Posted 4 years ago

“The fitting was carried out very efficiently and neatly. I can not comment on how the Chargemaster works yet as the electric car is still on order, hence I can only give 4 stars as I don't know how well it works yet.”

Helpful Report

Posted 4 years ago

“Thank you everyone at Bp.chargemaster .I. was very happy with the way my job was done and I will recommend service to every one I can thank you again”

Helpful Report

Posted 4 years ago

“A complex process and multiple phone calls and emails to multiple reps. After a lot of complaining the box was fitted with one day to spare before delivery of our car. Upside - the electrician was very good, helpful, efficient and friendly. Downside - surely it is Charge-master’s job to sort out the approval from the electricity supplier not the customer. Allow four to six weeks for fitting.”

Helpful Report

Posted 4 years ago

“Excellent quick service”

Helpful Report

Posted 4 years ago

“Really helpful arranging date of installation and helpful engineer who fitted charge point.”

Helpful Report

Posted 4 years ago

“Only had unit a few weeks but a fault did appear on the unit. It was sorted within a few days. Customer service staff were really friendly and helpful, can take 15 -20 mins for calls to be answered, but maybe that’s just a sign of the times at the moment. Found Polar apps to be unusable but looks like the new BP Chargemaster app may be better”

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Posted 4 years ago

“Great fitting and ok to deal with did chase paper work already sent”

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Posted 4 years ago

“Lack of communication and the errors with the charging point. Very disappointing service overall.”

Helpful Report

Posted 4 years ago

“The chargemaster team gave great support throughout the application process and then the actual installation was speedy and straightforward.”

Helpful Report

Posted 4 years ago

“The installation was good tidy and efficient . The EVC charger fuse box in the house makes a louder than expected humming noise and is slow taking several hours to do a full charge when I thought it would be a lot quicker”

Helpful Report

Posted 4 years ago

“came on time.and finished the work on time. but damaged my house wall in two places for Unnecessary. Need to do the job very Carefully.”

Helpful Report

Posted 4 years ago

“seems to work fine, installation was well done, with care for my opinions.”

Helpful Report

Posted 4 years ago

“1st class installation carried out by a knowledgeable and friendly engineer.”

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Posted 4 years ago

“Covid-19 put a big delay in this as I applied in mid March. That said once I provided the proper image the installation was quick and easy and Alan the technician was great.”

Helpful Report

Posted 4 years ago

“I’ve had a lot of difficulty with my meter in west wales. I think the main problem is the people who handle the calls are not electricians and due to the complexity it would sometimes be better for my electrician to speak to yours such avoiding confusion and delay”

Helpful Report

Posted 4 years ago

“Staff was helpful and despite the COVID-19 lockdown they managed to keep me up to date and make a booking as soon as the restrictions lifted. The visiting engineer was professional and friendly, explained the process, and left everything tidy.”

Helpful Report

Posted 4 years ago

“The Chargemaster unit & fitter were absolutely first class. However the process of ordering the unit was the worst service I have ever experienced. Orders were lost, male staff who promised to sort it & ring back, dissapeared off the face of the earth. Eventually a lady sorted it out for me. Your ordering office was a complete shambles. I was so frustrated by your service that I complained to BMW who had offered me a free charging unit what a shambles you were.”

Helpful Report

Posted 4 years ago

“I needed a non-standard fit and Chargemaster were very accommodating in respect of a complicated installation.”

Helpful Report

Posted 4 years ago

bp pulse is rated 3.9 based on 4,413 reviews