bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and the installation was carried out very professionally. Thanks”

Helpful Report

Posted 6 years ago

“Very efficient booking service, friendly point of contact and given information on types of charger. Decided to go for tethered charge point for convenience. Contacted the day before installation by engineer, very polite gave me arrival time and idea for time required to fit. Arrived on time, explained what the installation would involve and discussed positioning. Explained types of charger and confirmed my choice of thethered, gave me an opportunity to change my selection if I wanted ( carried a selection of charge units on his van). Worked efficiently and finished on time, explained operation of charger and gave me an envelope with manual, guarantee and electrical sertification. Very pleased with Chargemaster’s service, only negative comments would be, took three weeks from first contacting Chargemaster to earliest install date (my garage told me it would take about 6 days. Also the tethered charger would be better with an extra metre of cable, the unit is clearly designed to accommodate a longer cable, l feel Chargemaster is penny pinching, at lease give the option for longer tethered cable.”

Helpful Report

Posted 6 years ago

“Very professional team. Very pleased with the fitting and operation of charge unit.”

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Posted 6 years ago

“Mr Newby was prompt, courteous and friendly. He explained everything as he went along. At completion he explained everything to me and I felt very confident that it would all work well; and it does. Thanks ChargeMaster.”

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Posted 6 years ago

“The documentation needed prior to installation of a charger is daunting no doubt due to the government requirements for funding. Everyone at Chargemaster was very helpful. The day of the installation was flawless and Andy the electrician was excellent with his high standard of skill and workmanship.”

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Posted 6 years ago

“Easy installation”

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Posted 6 years ago

“Not the best but I’m sure not the worst”

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Posted 6 years ago

“Clarification on cabling requirements worked reasonably easily and the consumer unit was updated prior to engineer arrival. Very professional installation job.”

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Posted 6 years ago

“Excellent Service all way up to the installation. The installer was fantastic and credit to Chargemaster”

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Posted 6 years ago

“Very helpful over the phone when setting up in the first place and very satisfied with installation”

Helpful Report

Posted 6 years ago

“Options were clearly explained, the cost was as quoted, the date was arranged quickly, and installation was carried out neatly and efficiently. We chose the tethered unit which we know is not fully future proofed but is really easy and convenient to use. Very pleased.”

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Posted 6 years ago

“Peter”

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Posted 6 years ago

“Thom was speedy, efficient and very helpful.”

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Posted 6 years ago

“Very pleased with our charger. Fitter arrived very promptly and had it fitted within 3 hours.”

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Posted 6 years ago

“Very professional installation and good customer service.”

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Posted 6 years ago

“Fairly complicated getting everything organised but eventually everything went well. Very good engineer.”

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Posted 6 years ago

“Excellent customer service all the way through and the engineer who fitted the charger was brilliant.”

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Posted 6 years ago

“From start to finish I had everything explained in a way I could understand. The process was made easy because of the professional manner of the staff. Kadiza, Molly, and Paul. The most pleasant of people who are a credit to the company. Very happy with my home charger.”

Helpful Report

Posted 6 years ago

“The engineer arrived promptly and assessed the job, suggesting an installation which turned out to be very neat and tidy, hiding most of the cabling and fitting the box exactly where I wanted it. A great job well done.”

Helpful Report

Posted 6 years ago

“Very good understanding of the electrical needs for a home charger Installation engineer excellent Real problem is lack of joined up policy As completely new to an electric hybrid I needed more help with- 1/ Selection of which charger Yes 7.5 KV needed but with or without cable? What is the use of a locking unit if it does not lock the cable into the unit? 2/ What is the use of a charger if on day of installation I have to go out & buy a cable from local Range Rover dealer As when asking Chargemaster it would take 2 days for delivery & installation engineer could not bring one 3/ Are Chargemaster part of Polar Instant or Polar Plus? Chargemaster told me to sign up for Polar Instant day before vehicle arrived Did so putting £20 credit on Nobody suggested I would need a charge cable or that in fact might need Polar Plus Card So first trip to charge point no card or cable Signed up to Polar Plus but then another 2-3 days (5 days post car collection) the card arrived After installing home charge point told I could sign up to Polar Plus at special rate but had already done so In conclusion make sure on initial call client signed up to a charge card of their choice & have the requisite card & cables The steep learning curve needs levelling & your company should help more Electric/ Hybrid cars may be the future but more help from the charger companies are needed to open the door to the future”

Helpful Report

Posted 6 years ago

bp pulse is rated 3.9 based on 4,413 reviews