bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a fantastic service we received. The unit makes having a electric car a pleasure , the installation was amazing he was so considerate and tidy and very knowledgeable. Thank you .”

Helpful Report

Posted 4 years ago

“The initial contact was good and the fitting engineer was also very good. The service between order and fitting was poor and I spent literally hours on the phone. It felt that once money passed over They no longer cared. Moved from morning to afternoon with 36 hours notice then cancelled on day after holiday taken. Four person dealing with me even said that it had been crazy and should never of happened”

Helpful Report

Posted 4 years ago

“The installation of the BP Chargemaster was smooth and well conducted - but those starting the journey need to know that if you live in an older hourse you may need your main fusebot or even main fuse brought reasonably up to date first and that has costs. In our case BP Chargemaster sent back helpful and patient responses while we tried to get sense out of the customer support division of our car's manufacturer about expected charge rates, and the individual who looked after us at BP-C gains several brownie points for that!”

Helpful Report

Posted 4 years ago

“An absolute nightmare to deal with, don’t Answer the phone, slow to respond. Took nearly 10 weeks to get the fitting. Caused me to miss my car delivery. . Made me have a pointless electricity board check for current even though my photos showed equipment was up to charge. They only responded after multiple complaints. The person who fitted the kit was timely, and did a net job.”

Helpful Report

Posted 4 years ago

Thanks for taking the time to write this review. I am really sorry read you had a poor experience. I will review your application and ensure someone contacts you to discuss.

Posted 4 years ago

“App says car is not plugged in when it is. Car does not charge on schedules. Does not work as a smart charger. However, with schedules turned off it does work as a non-smart charger.”

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Posted 4 years ago

“Good service. Helpful on the phone and the fitting was arranged quickly.”

Helpful Report

Posted 4 years ago

“Unit does not work and am still waiting for an engineer to call. Meanwhile have been unable to charge car. I am disabled and charger was arranged by Motability. I would not recommend”

Helpful Report

Posted 4 years ago

Thanks for taking the time to write this review. I am really sorry to read that your charger is not working and I will ensure you are contacted first thing tomorrow so we get this rectified for you. Andrew S

Posted 4 years ago

“Installation was fairly sloppy and the electrician left a box of rubbish behind. The electrician also cautioned against using the app at all as it is famously ineffective. Overall not really good value for the £550 cost and another £300 government contribution.”

Helpful Report

Posted 4 years ago

Thanks for taking the time to write this review. I will get the installation details reviewed and we will contact you to discuss your concerns. Andrew S

Posted 4 years ago

“Installation was efficiently carried out by your electrician who was helpful and explained clearly how the charger worked and how to operate it. Up to now it’s working well.”

Helpful Report

Posted 4 years ago

“Efficient, quick, good communication and totally trouble free!”

Helpful Report

Posted 4 years ago

“Very professional neat job, engineer positioned charger in best possible position suggested by himself - perfectly located, discrete but convenient. Very tidy install and explanation of how the charger works. Couldn't have gone better.”

Helpful Report

Posted 4 years ago

“Excellent help and guidance, talked me the whole way through the process.”

Helpful Report

Posted 4 years ago

“Easy and efficient to use.”

Helpful Report

Posted 4 years ago

“The whole installation process was managed is an extremely efficient way. Pre-fitting communication was friendly - email and live chat instructions easily followed. The installation of the Chargemaster was excellent. Helpful advice about location of the unit and all work carried out to a very high standard. Thank you. PS - our new Renault Zoe hasn't been delivered so we have not used the device yet. However, we are confident that the device will work when required.”

Helpful Report

Posted 4 years ago

“Initially the service received was excellent, great communication, customer service and instal. Unfortunately the ongoing support and after service is appalling. the charger installed was faulty and stopped working around a week after instal. It’s now been around 6 weeks and I am still without a working charger or any update as to when it will be fixed. I have called 3 times and been promised a return call but this never happens. I will now need to source another company to replace the charger as i’m sick of wasting my time sat at a charging station everyday on the way home from work.”

Helpful Report

Posted 4 years ago

“Unable to set a schedule charge probably due to a weak phone signal. Your installer carried out his work and then tried to measure mobile signal strength, saying his test unit was faulty. The signal level at that point should have been measured prior to installation. So I have a dumb charger which I have to stay up until midnight to switch on. It would be far better if controlled by Wifi. An email to your support team has yielded no reply. A very unhappy bunnie.”

Helpful Report

Posted 4 years ago

“Professional installation very tidy , faster charging for our new electric vehicle, couldn’t be happier.”

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Posted 4 years ago

“His should be enough”

Helpful Report

Posted 4 years ago

“Renault Zoe ordered from Renault Kings Lynn on 8th August. Car collected on 17th. We were told Renault use BP Chargemaster. We had two emails and I supplied photos as asked for. I asked for OLEV form to sign. No reply. Twice we have phoned this week ( as well as lengthy unanswered calls last week) and still no call back as promised. Poor service and even worse communication. Sort it out please. At present we have a brand new car we cannot charge from home as Renault don't even provide a 10 amp 3 pin domestic household charger - a snip at £499.”

Helpful Report

Posted 4 years ago

“We came into contact with a number of staff members in different roles, and noticed that they worked very well as a team. The operation was streamlined from beginning to end. On installation day, the electrician arrived precisely at the arranged time. He worked both very fast and very carefully. After putting the cable through the internal and external wall and sealing the holes, and before fitting the charger, he fetched us so that we could take photos of the holes to send to the landlord, who had asked for the holes to be sealed to prevent ingress of ants from outside, etc. Over the course of the next six days, we received an Electrical Installation Certificate and Building Regulations Certificate, one after the other, by email. We were able to send these on to the landlord, who had asked to receive them. The charger was fitted at our desired location, and at a suitable height on the wall so that we can plug in the EV's charging cable without stooping. From beginning to end, everything was just as we had hoped. Many thanks for the charger.”

Helpful Report

Posted 4 years ago

bp pulse is rated 3.9 based on 4,410 reviews