bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found the Chargemaster personnel were very polite, knowledgeable as well as helpful. Gave clear and precise instructions and responses to my questions and queries. During installation, their engineer was excellent at advising us on every step of the work carried out to get the charging station installed on our property and took immense pride in his workmanship getting this installation just right. I ended up with a fantastic setup as seen in pictures attached. Many thanks to Chargemaster”

bp pulse 5 star review on 17th September 2018

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Posted 6 years ago

Thanks so much for the lovely review, John!

Posted 6 years ago

“All very professional and painless. Thanks”

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Posted 6 years ago

“Poor initial advice and technical warnings. Very good installation”

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Posted 6 years ago

“We are awaiting delivery of an electric car, but the fitting of our Charging Unit went without any problems. Very nice chap who came along to do it.”

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Posted 6 years ago

“Fitter Nathan - excellent. Disappointed that neither the unit nor the online ChargeVision dashboard actually show when the car is charged. The 13amp cable has a light showing fully charged, surprised this is missing from the Chargemaster dedicated socket.”

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Posted 6 years ago

“What lovely people you all are! Thankyou to Jobena Begum, to Jamie Ruocco and to Kamar Ilyas. You were all so professional, approachable and helped me to understand the process and the installation. You weren't just on the Very Good mark - you were Excellent. Many thanks, Ruth Tams”

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Posted 6 years ago

“Efficient”

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Posted 6 years ago

“Very impressed with Chargemaster service. The engineer was excellent: friendly, efficient, professional and explained everything very clearly. Would definitely recommend.”

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Posted 6 years ago

“Excellent hassle-free installation”

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Posted 6 years ago

“Helpful, quick”

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Posted 6 years ago

“Excellent job polite & friendly engineer.”

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Posted 6 years ago

“Helpful and friendly staff, and the installer [Alan] was *fantastic*. Just a few small delays .”

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Posted 6 years ago

“Brilliant from start to finish. Helped to get the process going quickly after Renault initially messed it up. Then assisted with the upgrade of our household electrics via an inspection. And the installer couldn't have been nicer or more professional - a real credit to the team.”

Helpful Report

Posted 6 years ago

“I found the process of taking photos and sending them via email very difficult as I do not have a computer. I had to rely on friends to help me with that. It would have been much better for me to have had someone come to my property to survey. It would have been much less confusing for me. I was very close to cancelling the whole set up. However, the engineer that fitted the equipment was very polite and professional.”

Helpful Report

Posted 6 years ago

Hi Martin, Many thanks for your feedback - we will certainly pass on your praise to the engineer. Secondly, we're really sorry to hear of the communication issues you had. We will look into this and see where we can improve on this for future installs. Many thanks Chargemaster

Posted 6 years ago

“Friendly and professional”

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Posted 6 years ago

“The final result was excellent, with so much care to fit the unit in a convenient place for me to use. Your fitter was very concerned to offer me the best option.”

bp pulse 5 star review on 13th September 2018

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Posted 6 years ago

“Overall, pleased with the service. Some contact resulted in a delayed response however which could have been improved. Electrician was friendly, efficient and knowledgeable as well as on-time, all of which was very appreciated.”

Helpful Report

Posted 6 years ago

“The initial survey was good with suggestions about how the cable could be installed to minimise visual impact and who to contact for upgrading the house supply from 60 to 100 Amps. The administrative arrangements were smooth. The installation went well except the cable from the Chargemaster car charger to the square black connector box was too short to go through the wooden partition to the inside of the garage so the ugly connector box sits underneath the attractive Chargemaster car charger on the outside of the garage. The visual effect was made worse by the addition of 2 yellow and black warning stickers. The black box and yellow stickers were not mentioned before installation and they are not in the pictures of the Chargemaster car charger on literature.”

Helpful Report

Posted 6 years ago

“The engineer who installed my chargemaster device was great - he was very professional and would say he deserves special recognition as I felt like an extremely valued customer. However - I was much less satisfied with the communication beforehand. I received so many emails confirming different information which was really confusing. I had the final confirmation for the install date and it transpired the job wasn't booked on the system ! Too many emails, a lack of communication behind the scenes which must get better. I would have said 'very poor' but the engineer was great so I'll say all in it's 'acceptable'”

Helpful Report

Posted 6 years ago

Hi Lloyd, Many thanks for your feedback - we will certainly pass on your praise to the engineer. Secondly, we're really sorry to hear of the communication issues you had. We will look into this and see where we can improve on this for future installs. Many thanks Chargemaster

Posted 6 years ago

“First class service and friendly staff”

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Posted 6 years ago

bp pulse is rated 3.9 based on 4,413 reviews