bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

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“Terrible service, never answer emails, 45 minutes waiting for calls to be answered. Had to email them to get paperwork completed and push to even pay! No waiting for an installation date with weeks gone so far. Customer service is terrible....avoid like the plague!”

Helpful Report

Posted 3 years ago

“I paid in full for my wall box to be installed 7 weeks ago, still no contact from bookings team (with a 3 week installation wait time). Very frustrated about lack of contact, despite having to chase numerous times. Feeling very fobbed off and customer care very, very poor. Wish I had gone elsewhere.”

Helpful Report

Posted 3 years ago

“Given one star as you could not do a review with none! Abysmal service. Our unit has been out of action for 5 weeks and despite numerous calls and emails, nothing has happened. We are now looking to replace it with a more reliable unit from elsewhere. Buyer beware!”

Helpful Report

Posted 3 years ago

“The pre installation process was chaotic and unprofessional.The Engineer did a reasonable job but was unable to set up the wireless connection.The after sales service ( the unit has become faulty in less than three months ) is to date non existent.”

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Posted 3 years ago

“Avoid. I contacted in advance of receiving my electric car. Everything seemed normal and they said they can excelerate as the car was due soon. Spoke to a guy, signed papers, sent photos. Nothing. Spoke to a guy, emailed some more, signed more papers, nothing. Told they cannot process without payment. Paid. Nothing. Asked to be contacted by manager. Nothing. I now have an electric car that I cannot charge at home, everything I speak to BPchargemaster, I am told I will be contacted, but I am yet to hear from them. Disgusting service. Stay away please. They will only increase your blood pressure”

Helpful Report

Posted 3 years ago

“Installation took weeks longer than promised then the charger is causing problems and cant be used. repair lead time? 6 weeks! Avoid at all costs!”

Helpful Report

Posted 3 years ago

“OMG just don't do it bought the bp charge master them told me 2-month wait car already here and was point so canceled order after finding out timeline 35-60 min every time I call just agreed refund straight away got it in writing but no communication or refund keep call and nothing JUST DONT USE THEM”

Helpful Report

Posted 3 years ago

“DO NOT TOUCH..... Had to chase the installer to get a date then after a 1 month wait and on the day of the install I get a cancellation email 35 minutes after the installer should have been here. No phone call and wish I’d never bothered with this shower. Then you sit on hold for nearly an hour when trying to call the number they give you. One very shoddy company and would not recommend to anyone. This is no way to run a business and blaming the volume of work is purely a mismanaged business. The customer service advisor was polite and patient but just blamed the bookings team who then wouldn’t answer when he forwarded my call.... You’ve been warned.......”

Helpful Report

Posted 3 years ago

“unfortunately so far not very happy. After first installation the charger burned as well as cable. Took some weeks to reinstall, yet had to wait further 2 weeks for cable only to discover it does not work, now waiting another three weeks, customer service people try to help, but seemingly they miss people / are understaffed. Hard to ever get through in less than 20 min and sometimes not even getting a response to email.”

Helpful Report

Posted 3 years ago

“I am now on hold for the third time of trying today - as I type it is 13 minutes this time...…. They changed the local charge point to BP pulse logo and my Chargemaster card will not work with it. Is this a fault of my card or do I need a new card????? Cannot find out if they do not answer the phone !!!!! Tried the Pulse website and OMG it is worse than the polar site (a thing I did not think would be possible) it was obviously not tested before release as it has scrambled text and funny enough I do not want to buy a cable!!!! which all I seem to be able to get off it - no login on the screen !!! - I just want to find out what is wrong with the local charger - what a mess. 17 minutes on hold and I am not going to give up this time...….”

Helpful Report

Posted 3 years ago

“My unitwas installed less than a year ago , installer broke my outside fuse box door . The unit stopped communicating with the app over 5 weeks ago; meaning I have to switch it off at the mains for 1/2 hour switch it back on and turn it on to charge my car . Unit has been replaced and has the same problem . Cant contact anyone in BP chargemaster by phone ( it disconnects after 5 to 10 mins) , and e mails are ignored . As unit is less than a year old want a full refund as it does not do what BP chargemaster claims it will . Covid 19 yes a problem but not to this extent of ignoring customers who have unfortunatel paid them , they appear not to give a damm.”

Helpful Report

Posted 3 years ago

“your new website? you have be joking Bppulse? I am already a charge master customer but how could I access a uk network??? No not at all how could I get in? And the reviews from that company were terrible! That completely dissuaded me from buying an all electric vehicle Where was Chargemaster whose power point I have at home”

Helpful Report

Posted 3 years ago

“Charger took weeks longer than stated to install after much chasing. Unit installed but unable to use from day 1 as faulty and after 3 further calls finally given a date 6 weeks from install for a repair!!! Utterly deplorable customer experience from start to finish. AVOID!!!”

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Posted 3 years ago

“Working great Installation guy was brilliant, helpful and friendly”

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Posted 3 years ago

“Bought my Renault Zoe in September it’s 3 rd December and still no joy. Customer service none existent. Nobody answers the phone don’t respond to emails. Completely useless company. Avoid like the Plague.”

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Posted 3 years ago

“Yet another review site that doesn't allow you to award 0 stars. This is very important due to 0 being the maximum BP Chargemaster deserve. After care customer service is simply pathetic. It disgusts me that a company like BP uses Covid as an excuse that customer service can't reply to enquiries promptly, if at all! Unit was installed and explained without any incident. Once car was connected for first charge, unit output was only half. This is all it has ever done. App and website don't connect to charger at all. Try to get a hold of someone - a joke! Try to get a response to an email - don't have a laugh! Shocking! (had to get a pun in as life is too depressing as it is without having to deal with BP Chargemaster in your life)”

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Posted 3 years ago

“I'm sorry I ever bought this. At first it worked fine (although the app that goes with it to allow you to schedule charging when electricity is cheap is worse than useless). After a few months use its power output kept dropping intermittently from 7.2 to 3.6kW. They promptly sent out an engineer to fix it, but of course when he arrived the unit was delivering full power - so he did nothing. Since then the unit now only delivers at half power. The optimistically name 'customer service' now just ignores my emails. I'd have been as well just relying on a standard wall socket with a time switch to charge my car.”

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Posted 3 years ago

“Very impressed with the engineer Alan who fitted our homecharger. His professionalism and efficiency was second to none. After the fitting he cleaned away any mess and gave us instruction on the operation of the charger.”

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Posted 4 years ago

“My unit was fitted a month ago and it's not working. Spoken to Customer Service FOUR times and am still no further forward in resolving the problem and am charging the car using a household 3 pin socket. This, on top of an installation date being agreed and no one turned up. Thin before you purchase from them.I'm sorry I ever bothered with BP Chargemaster.”

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Posted 4 years ago

“Well done BP Chargemaster, the customer service on the phone was excellent especially responding to my particular installation . Then arranging s engineer to instal was great a three week timetable shrank to 3 days with engineers fitting in around us. All installed , nice engineer all works Thank you Matthew”

Helpful Report

Posted 4 years ago

bp pulse is rated 3.9 based on 4,410 reviews