bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

Write Your review

Tell us how bp pulse made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great and efficient installation but booking it was a lengthy process.”

Helpful Report

Posted 6 years ago

“Electrician was 1 class”

Helpful Report

Posted 6 years ago

“Extremely helpful customer services. Fantastic engineer who fitted the socket. Would highly recommend.”

Helpful Report

Posted 6 years ago

“Communications about the charge unit specifications and installation date were good. Installer turned up on time and completed a quick installation.”

Helpful Report

Posted 6 years ago

“Excellent device and neat installation.”

Helpful Report

Posted 6 years ago

“Very helpful pre sales service and relatively easy to provide the relevant information required to facilitate the order. Unfortunately I was not able to get the faster charger due to a limiting switched supply for reduced amperage so to avoid major structural alteration accepted the slower charger. Web site said that payments were due after delivery but I was asked for money up front and they explained that the web site did not refer to services of fitting chargers. I requested that they change their website to clarify this confusion. On successful completion of the fitting of the lower charger, (Electrician arrived on time and was efficient and clearly explained the issues and operating) I realised that I had overpaid for the more expensive charger and was due a credit so emailed the company, but as yet I have not had a reply to my email. It seems that they fall over backwards to gain your order but are not as good in refunding overpayments. This has unfortunately caused me to reduce my overall good view of this company.”

Helpful Report

Posted 6 years ago

“Deeply unimpressed with my “advisor” who provided incorrect or incomplete information wasting a lot of time and causing frustration. The installer did a good job despite this but he left brick dust in my cupboard under the stairs.”

Helpful Report

Posted 6 years ago

Hi Shaun, Many thanks for your feedback and we're so sorry to hear that you were not correctly informed by our team. We would like to be in touch with you further about this so will reach out today. Many thanks

Posted 6 years ago

“Andy the installer called me the evening before to confirm he was coming at 8.30am the next morning. He arrived dead on time and got stuck into his installation. He was a pleasure chatting with and very professional. He deserves a special medal as he had to put up with me nattering to him though out the installation. The job was completed to a very high standard in my humble opinion and looks good to boot.”

Helpful Report

Posted 6 years ago

“Chargemaster where so helpful in advising me on my electric car requirements. They’re engineer was most efficient, tidy and very helpful with advise. Thank you to all the team for a successful installation.”

Helpful Report

Posted 6 years ago

“Every person that I spoke to at Chargemaster was professional. Sianika was who I was mainly in contact with was amazing. The engineer who installed the charger was prompt and explained everything to me .”

Helpful Report

Posted 6 years ago

“helpful, prompt & efficient”

Helpful Report

Posted 6 years ago

“Fitter was absolutely brilliant guy! Fantastic chap & Chargemaster should be proud! Great customer service! However, very disappointed that the breaker switches for charger have been placed on the front of the property in a box that is not lockable! Meaning anybody could tamper with my chargers electric supply or even electrocute themselves! Please can Charge Master address my concerns. Dan Daykin - IP25 6YX - App ID 60238”

Helpful Report

Posted 6 years ago

Hi Daniel, Many thanks for your feedback, we will certainly pass on your praise to our engineer! I understand my colleague has been in touch regarding your concerns around the breaker switches.

Posted 6 years ago

“The degree to which they demanded not only proof that I own my property but also made me pay for Land registry documents illustrating the boundary of my land because my garden is to the side and we are working on my home left a sour taste. The installation itself though was excellent and I would have rated the service with the full five stars if based on the service of the engineer alone.”

Helpful Report

Posted 6 years ago

Hi Lorna, Many thanks for your feedback. Due to the installation being heavily funded by a Government grant, we are obligated to obtain various pieces of information like confirmation of ownership if there are detached garages. This is to ensure that the grant is approved. We are pleased that the installation went successfully.

Posted 6 years ago

“Professional, knowledgeable and helpful staff”

Helpful Report

Posted 6 years ago

“Very happy with the service we received from Chargemaster. It was organised and efficient, they were able to advise well on the most appropriate charger for our needs. The engineer Mark who installed our charger was fantastic, very helpful, knowledgable and did a clean and tidy job. Thank you!”

Helpful Report

Posted 6 years ago

“The first install was made using under-sized wiring. Chargemaster reacted very quickly to this and 2 days later it had been reinstalled from scratch. It would have been 'very good' based on that install. My outstanding issue is that the building regs document was only issued for the first installation, and a new one was promised. This has never arrived.”

Helpful Report

Posted 6 years ago

Hi Derek, We're really sorry to hear this Derek. We will look into this with our install team first thing tomorrow to get it resolved. Thank you.

Posted 6 years ago

“From start to finish: helpful, efficient and timely service.”

Helpful Report

Posted 6 years ago

“Very un professional and poor service.”

Helpful Report

Posted 6 years ago

Hi Terence, We're really sorry to hear this. Would you be able to send us some more information to feedback@chargemasterplc.com so we can look into this? Thank you

Posted 6 years ago

“.”

Helpful Report

Posted 6 years ago

“Neal the tecniction how fitted the charger was exercise.”

Helpful Report

Posted 6 years ago

bp pulse is rated 3.9 based on 4,413 reviews