bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“4 months to get a home charger. 126939”

Helpful Report

Posted 3 years ago

“BP has the most shocking customer service. No one answers the phone or emails. It took nearly 3 months to get the home charger fitter after being asked repeatedly for the same information information which they claimed not to have received. At one stage we were confused with a completely different customer and copied in on their personal details. The only reason for the two stars rather than one is that the engineers were good once they finally got to our house.”

Helpful Report

Posted 3 years ago

“Possibly the worst decision I’ve made allowing BP Pulse to install a home charger on my house I now have a box inside that buzzes so loudly you can hear it in other parts of the house as well as having an ugly black cable and huge white box stuck next to the entrance of my home. Then it turns out that there was another option to have the box somewhere else but the installers are instructed to do the cheapest option and he would not even allow me to pay him to carry out the work differently I have contacted your shocking customer service to ask where I should send the box back too but in true BPB style they have ignored me”

Helpful Report

Posted 3 years ago

“I have enough of BP Pulse. I’ve been moved to BP Pulse when they acquired Polar, since them i have only issues. I’ve never received my RFID card (i am writing this in June 2021) but they still cancelled my Polar card (back in november 2020). To charge my car i have to use the App or use my contactless bank card. But the app always disconnects and i cannot stop the charge unless i call the customer service to remotely unplug. My average time waiting on the phone is around 30 minutes. It leaves me paying more by using my bank card despite paying for my membership. All the other charging networks have a waiting time of 5 min in average, and their App (even the web apps one) work flawlessly. The official response i have every time i call them is that they are migrating the data from Polar to BP, and I should call them to start/stop a charge.”

Helpful Report

Posted 3 years ago

“Rubbish service and high prices plus monthly membership fees. My last horrible experience in Weymouth made me to cancel my RFID Card. I don’t want that experience again”

Helpful Report

Posted 3 years ago

“The electrician was excellent and he did a great job of fitting the unit working around some issues with our property and doing a very neat job. The biggest issue was with the BP booking system, and the lead times, delays and multiple requests for the same information. It took over 5 months from order to install. Ironically none of the info they asked for online turned out to be useful as the electrician as soon as he got to site worked out a completely different way as to how he was going to route the wiring and locate the new fuse board.”

Helpful Report

Posted 3 years ago

“Very happy with my EV Home Charg from BP Pulse now that it's been installed by the two excellent electricans. The process was not straight forward, taking around 2.5 months in total, but I got there in the end. (several hoops to jump through) Without the homecharge unit having a hybrid or fully electric vehicle is too much hassle, so really happy that this has all been sorted in a reasonable amount of time and will now enjoy my vehicle fully.”

Helpful Report

Posted 3 years ago

“Electrical Installation (Tomlinson) - excellent. Delay a bit! (24th Nov to end of May) annoying, but I understand the backlog caused problems. Now it is installed I am very happy!”

Helpful Report

Posted 3 years ago

“Would have been 1 star but CS sorted out my issue after I left a sarcastic comment on social media. My charger was part of the package buying an EV and after the initial application and multiple emails (one to the CEO of BP) and phone calls (don’t answer for 30 mins plus) I left a comment on their FB page and ‘things’ started to happen. My charger was installed a couple of weeks later and so far so good. If it wasn’t a ‘freebie’ then there is no way I would recommend BP Pulse…”

Helpful Report

Posted 3 years ago

“I began the process of purchasing a home charging unit back in April with no progress to date. There have been a few random emails from different people, but after responding there is then no response. Raising a request via the website or any other communication mechanism results in the same "no response". The only part of the process which has proved to be efficient is the collection of payment which now leaves me out of pocket.”

Helpful Report

Posted 3 years ago

“Hi I have had the charger installed through the motability scheme, I was very happy with the installation and the guy who did it explaining how it would work. I don’t actually get my electric car until August but I’m happy that when I do I’m all set up and ready.”

Helpful Report

Posted 3 years ago

“My home charger stopped working some weeks ago. I have sat on the phone for hours with no one answering it, I have completed the online form and sent emails. No response at all. Must be one of the worse home charge companies, they do not seem to care”

Helpful Report

Posted 3 years ago

“I have had 10 weeks of pure hell trying to get my BPPulse homecharger installed. Multiple emails asking for this that and the other and on two occasions - including today, emails telling me I'd cancelled the application. My car arrives in less than 2 weeks and I don't even know if they will have installed it by then. I would not choose this lot again if I was paid to do so.”

Helpful Report

Posted 3 years ago

“Superb fitting and attention to detail.”

Helpful Report

Posted 3 years ago

“No idea what customer service is. Had unit installed never worked after day one, now waited 6 weeks after reporting a fault.”

Helpful Report

Posted 3 years ago

“Pretty disappointed with the service and lack of contact prior to having the unit fitted. Even BMW had a job with contact and the email address proved to be useless. It was only after BMW management eventually got in touch with BP Pulse that I was able to liaise with Melissa Bailey. Melissa was superb and the redeeming feature from my contact with BP Pulse. The other point to note is that when I received confirmation of the appointment, the email said they would be with me at 8:00 in the morning when in reality the engineer didn’t turn up until after 12:00 and said that there was a “time window” which is not what your company are letting customers know. Had I known this it would not have been a problem but mixed messages are exhausting and given most of the service I had received up to this point, I wasn’t even sure someone would turn up. The unit itself is now fitted, the engineer was very good and all is well.”

Helpful Report

Posted 3 years ago

“The app is a joke….there is NOWHERE to register your account so you CAN’T log in!”

Helpful Report

Posted 3 years ago

“I had been sold BP pulse with my new Electric Mercedes. It was included in the deal, to install and we're ready to go. Two weeks after delivery of the car , nothing. Not once did they communicate and when I rang I got humanoid bots pushing me back as a consequence I had to spend £1300 to get a proper contractor to the job. DON'T USE BP PULSE”

Helpful Report

Posted 3 years ago

“Home unit still not working properly. You here the consumer unit keep switching. But it not flipping the switch. But stops power going to the unit outside so its hit and miss if there is power to charge. No one got back to me after calling and message left online. Very disappointed in your customer service”

Helpful Report

Posted 3 years ago

“I was recommended by my MINI dealer to use the BP Pulse home charging unit – the dealer initiated the contact with BP, and I received many emails from BP Pulse although never the one to complete the survey, I tried unsuccessfully to contact them via email and phone on many many occasions, in the end, I had an email from them saying that they were sorry to see me go! A dreadful experience and looking at their online reviews on Trustpilot, a lucky escape. I did my research and looked at all the alternatives, companies and reviews and decided that the POD Point home charger was the best for my needs. I am very happy I made the decision to go with POD Point and would recommend them.”

Helpful Report

Posted 3 years ago

bp pulse is rated 3.9 based on 4,410 reviews