bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fitted in garage by very efficient engineer,charging performance very satisfactory.”

Helpful Report

Posted 5 years ago

“Waited weeks and weeks since initial contact for getting my charge installed. After calling several times I was promised a team leader would call me. Again it has been over a week and no one has. I have therefore given up and gone with a different company that has responded in hours not weeks. Looks like the priority for chargemaster is the BP network......”

Helpful Report

Posted 5 years ago

“Installation service was excellent and so far it has all worked perfectly.”

Helpful Report

Posted 5 years ago

“No follow up. Took a long time to install. Don't like installation with charging plus sticking out of the front should be in the side like Tesla as obtrusive in garage. Still waiting for a customer commercial installation. Key keeps falling out should be keypad”

Helpful Report

Posted 5 years ago

“Whilst I'm sure that Chargemaster is very good at delivering straightforward installations, their support for delivering anything else is poor. Information flow was limited and the supporting information provided was sketchy; requests to contact engineering staff to discuss details were unsuccessful. Additionally, at the time of installation, Chargemaster had one installation engineer in Scotland, with additional capacity provided on a rotational basis from elsewhere. The process was supposed to be swift: I initiated the request for my installation on 15th November; it was completed on 27th March. Once installed, it worked as advertised, but the process was very painful. I suspect that demand for Homecharge installations outstripped the Firm's ability to deliver these. From a customer perspective, support to installing the charger was poor.”

Helpful Report

Posted 5 years ago

“Original contact with Gary Taylor was quick and hassle free, from the photos I sent the layout was not to clear, so an engineer was sent out to check for the best best ways to do this installation. The installation engineer Jamie Ruocco came on the day and time agreed installation was completed well within time and professionally and courteously done. Very pleased.”

Helpful Report

Posted 5 years ago

“Does what it says on the tine”

Helpful Report

Posted 5 years ago

“The man who put the charged in was very pleasant and did the job well.”

Helpful Report

Posted 5 years ago

“Very poor experience. Poor explanation of options, failure to contact me when promised (x2), long wait for install ,urgent demands for details already submitted & finally fitter was "not allowed" to lift or replace a floorboard during install so I had to do it! Also cables grossly overpriced - I got same product elsewhere for 2/3rds the price.”

Helpful Report

Posted 5 years ago

“My experiences generally are good. Good rapids, growing around the UK, good pricing and reliable. However a few times I have asked questions on twitter without reply. Also, my plastic fob cracked and the charge to replace was £10! I will be interested to hear what the cost of using BP garages to charge will be.”

Helpful Report

Posted 5 years ago

“The process was very frustrating. The member of staff I dealt with made me take a lot of photos. He sat on them for a week until I called up, then he struggled to find them. When he did he told me I needed an isolator switch, so my fitting date was cancelled until I had achieved this. Particularly annoying as I had ordered a new car and the car was possibly now going to arrive before the charger. Next up I was luckier and spoke to the team lead who got my original timeslot back. She also then told me what the first person should have i.e. that I needed my meter tails, wires, and fuse upgraded to 100amp by the power co. and the energy provider! I think the whole process could be improved with a proper summary of all the things you may need for a charger rather than the photo debacle and drip feed of information. The fitter arrived and had never fitted a BMW charger before. He did a super job with the wiring/installation but we were then left with a charger that may or may nor work. With a friends car, and some changes to the software config of the charger we finally discovered had a working charger. I think without having installed a BMW charger the installer was unaware that it needed about 5-10mins to startup ( his boss thought a few minutes ) Largely a bad experience. The team lead was good as was the electrician but overall it felt like better process/information/training is required at chargemaster.”

Helpful Report

Posted 5 years ago

“Pleased with charger. Process took forever though. Still unsure about if and when I get any rebate back from govt.”

Helpful Report

Posted 5 years ago

“Well installed. Stylish. Functions well. Comms showing consumption very useful. Excellent value with the government discount.”

Helpful Report

Posted 5 years ago

“This may be a generous rating. Overall, installation took over 10 weeks from first contact until the unit was installed at home (from 21st Jan until 3rd Apr) - so we had a car manufactured in France, delivered to the dealer and driven here over 3 weeks before the installation of a charger. The emails received were of a standard template, asking for the same range of information each time, irrespective of whether it had already been sent or not. The Annex D document had to be completed twice since the first one expired before the installation took place. Little notice appeared to be taken of the emails I sent - e.g. I requested a tethered rather than socketed unit, by email and then by phone and was told that this would be changed on the instructions. On the day of the installation the instructions were still for the wrong unit and several phone calls were necessary before the installation could proceed. I did not get much confidence from those I spoke to at the Luton office. By contrast, the person who did the survey and a different person who did the installation were brilliant.”

Helpful Report

Posted 5 years ago

“Engineer arrived when promised, was friendly, helpful and did a good job. Nice neat result which works fine.”

Helpful Report

Posted 5 years ago

“Very neatly installed by a very professional fitter. I’m happy with the charge point.”

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Posted 5 years ago

“Chagemaster were very helpful when I first contacted them however they became fairly offhand and it took four months after I had paid for the equipment required to have it delivered to me. They blamed the fact that they had to deal with a subcontractor, however that is not the only problem because I kept in touch with the subcontractor and often they too were waiting on Chargemaster.”

Helpful Report

Posted 5 years ago

“Very satisfied, customer service seemed a bit muddled. Fitter superb, ‘can do’ person! Very knowledgeable. Thank you.”

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Posted 5 years ago

“Very helpful and friendly. No hassle to complete the installation.”

Helpful Report

Posted 5 years ago

“I am still waiting on an email so that I can use the Charge Vision, even though I have asked a number of times”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,410 reviews