bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good, the installer was very efficient and helpful.”

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Posted 5 years ago

“Efficient service and personable installation engineer”

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Posted 5 years ago

“Michael, the Electrician was excellent. Explained everything he was doing. Done a real neat job and you could see that he took pride in his work. The Service received prior to fitting was also excellent. OLEV application handled, updates given and appointment to fit date met and within the given time slot”

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Posted 5 years ago

“Communication very bad. Documents uploaded and sent to chargemaster were lost by chargemaster and we had to resend it. When the charges was installed the engineer could not configure the BMW charge cards. A second appointment had to be booked. Not a great experience”

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Posted 5 years ago

“Our engineer was very courteous and professional”

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Posted 5 years ago

“The failings of what would appear to be a call centre approach in a 'transformative' state, became evident in the 3+ months it took to get our BP Chargemaster system installed. The paperwork was to say the least onerous while the request for technical spec on the electrics in our house was surprising as even a qualified electrician admitted it was hardly a straightforward question for the layperson. For balance it's important to point out that at all times BP Chargemaster staff were courteous, polite and did try to help. Once the booking was confirmed matters progressed very quickly (and you took payment within minutes!). The attending electrician to install the system (Paul) was excellent, friendly and clearly very knowledgeable. The failing in the system appears to be at the start of the process as you are asking for all manner of paperwork and technical info. Would it not be easier for an electrician to be involved much earlier in the process? I feel very sorry for the call handlers trying to work through all manner of technical info and requested paperwork they are being sent to process (and try to progress) applications for a system to be installed. Strongly recommend you review the process to minimise frustration felt at customer end. I hope you will regard this as constructive feedback and do wish to highlight that staff were polite and tried to be helpful. The system appears to be your issue. Happy to discuss. Kind regards Colin Hutchison”

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Posted 5 years ago

“A lot of questions, lots and lots, I ended speaking with many agents in call centre, they didn’t seem to know what they were talking about, I am a electrician . The operative that did the job was not happy with your company or his terms.....”

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Posted 5 years ago

“Hello BPChargemaster I have given you a 4 star review and here's why. The ordering process is extremely long winded and I'm sure could be made easier by being able to fill the forms on line and trouble being able to contact the sales consultant once a call is missed 2 stars. Then to the engineers visit superb 5 stars. The worst bit is the app which is appalling doesn't work at all well even though we have a great mobile signal doesn't give total cost to the charge on all events. so overall 4 stars could do better.”

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Posted 5 years ago

“The process of getting a charge point fitted turned out to take a few weeks longer than anticipated. Photos and emails were sent and various remedial work needed done to my 70's built house to allow work to proceed. All the employees were very helpful and eventually the work was complete.”

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Posted 5 years ago

“Excellent and well organised visit from a very friendly and knowledgeable installer. From the time I placed the order , to the handover of the finished installation, Chargemaster were highly professional, keeping me informed and updated all the time. Five star service, thank you.”

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Posted 5 years ago

“Excellent communication from day 1 . Joe the engineer who fitted the unit was brilliant a credit to BP chargemaster”

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Posted 5 years ago

“Excellent installation, very smooth and tidy. The home charger is a great convenience for my EV.”

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Posted 5 years ago

“Once all the home requirements was checked it was quick and easy with the minimum of fuss”

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Posted 5 years ago

“Installed by pleasant, competent engineer”

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Posted 5 years ago

“Excellent service overall. Please pass on our thanks to the insataller. He was brilliant. Installed charger exactly where we wanted it, very neat. He contacted us prior to coming which was also helpful. Many thanks”

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Posted 5 years ago

“BP Charge master works OK but I feel mobile app need to mature. Pavan”

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Posted 5 years ago

“Great product so easy to use”

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Posted 5 years ago

“Process to get slot for installation was painfully slow and basically incompetent. Poorly coordinated and under resourced.”

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Posted 5 years ago

“Installation of my home charger was quick and easy. The engineer installing the unit was professional and courteous, explained everything well and tidied up after himself. Very happy with the service. Now I just need to wait for my car to be delivered so I can start using it.”

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Posted 5 years ago

“Good engineer and very courteous, cables are very obtrusive though. I thought it would be less visible and also I was told I would receive an email for the app which I have not seen yet”

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Posted 5 years ago

bp pulse is rated 3.9 based on 4,410 reviews