bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Struggled to get up and running but customer services were v helpful, rebooting the machine and getting me going”

Helpful Report

Posted 2 years ago

“Three out of four points don't work or cant be accessed on the app,it takes a moth if you set up a standing order to get a card.,,emails don't get reply , even when you ring with problem 2 days later still no fix. Their answer in a few months will be to change the name again and hope we don't notice”

Helpful Report

Posted 2 years ago

“NCP Bristol at midnight - Ok let’s be honest, I’d rather the charger had just worked when I used the app. But if you’re going to call BP Pulse customer service, hope you’ll get Qaseem Raja as your agent. Found my details fast, did a manual start and got me all the green lights for an overnight charge. Good job really as I’ve another 200 miles ahead of me tomorrow. Cheers Quaseen - threefifty6 and the starship Polestar2”

Helpful Report

Posted 2 years ago

“Amazing assistance tonight from Qaseem Raja, I was left stuck on a BP Pulse unit operated by ChargePlace Scotland. The network was not talking to the unit, but after a call to Qaserm he identified the problem, and stayed on the line while directing me to the nearest available charging point so I would make my journey home! Amazing customer support! Thank you again!”

Helpful Report

Posted 2 years ago

“Install was OK, although they need encouragement to give me a a date. Since the install service has been appalling bad, the unit went wrong so I went to the website which only has a link to an email address. I emailed them three times over a few weeks nothing at all no response, I found a number and called them, one of their sub contractors came found that the install (also a sub contractor of BP Chargmaster) had installed it incorrectly and burnt out the breaker, they didn't have a new one and could not get one. after a few weeks they never came back to me, I had the breaker replaced now unit works on 16 amps only . So calling them again. Avoid if at all possible.”

Helpful Report

Posted 2 years ago

“Just trying to get a reset password is like a mission from Mars !! I would prefer not to use you but I have no choice at work. Customer service, just a joke. BP you are letting yourselves down here big time. Instavolt is just amazing you should learn from them!!”

Helpful Report

Posted 2 years ago

“A great service from BP PLUSE fitted in no time at all, very good electrician very clean workmanship friendly and on time.”

Helpful Report

Posted 2 years ago

“My Advisor Anzaila was excellent. Very helpful, clear, concise and knew what she was talking about.”

Helpful Report

Posted 2 years ago

“Guy who fitted charger was great took no time at all and explained what he was doing. Great service provided.”

Helpful Report

Posted 2 years ago

“Anzaila Ahmed was incredibly helpful and sorted out my problem straight away. Thanks.”

Helpful Report

Posted 2 years ago

“Customer assistant Qasim helped me alot, quite professional and friendly, he helped me rebooted the charging unit and I manage to start my charge, quite happy with his customer service.”

Helpful Report

Posted 2 years ago

“Stopped for a quick charge at The Toby Cavery Badgers Mount today. Charger unit unresponsive so pressed the red button to reset it. That didn't work so called the helpline. Very nice lady rebooted it and in under 10 minutes we were off and running. Thanks for that.”

Helpful Report

Posted 2 years ago

“Home charge app doesn’t work, web portal awful, unit is not smart and fails often. For all home charge owners: reset the unit via the mains trip switch once a week. The unit can crash fully or can drop itself to 15 Amps max. Doesn’t tell you it’s done this (my BMW app told me). Checked BMW - all fine. Reset unit - suddenly got 30 amps again. Have had the unit crash overnight twice.”

Helpful Report

Posted 2 years ago

“It seems that the only way to get action is to submit a written complaint. The charging unit is fine and the fitter was very good but I could not get the scheduler to work.However Shalim Miah has solved the problem and he was very helpful and patient in talking through the solution.Please ensure that your customer service team operate in a similarly helpful way.”

Helpful Report

Posted 2 years ago

“Qaseem was amazing today. Helped me start and finish my charge on a rapid charger today.”

Helpful Report

Posted 2 years ago

“I asked for answers as we are thinking of having two cars. We were enlightened by Vivian Baffour, in a way that nobody can. She was helpful, clear and honest. She held a wealth of information which cannot be found on the web, such information which we asked and sought. There were no fluffing about or beating about the bush. Straight to the point. She was professional and we knew straight away she was on our side and there for us, and that our business was of paramount importance to her. That is such a rarity that few large organisations will have in the grasps. One in a million.”

Helpful Report

Posted 2 years ago

“Great on-line service. BP Pulse, initially had an issue with the app and getting the offer working. The friendly operators reset the data and all working fine now. Good response times.”

Helpful Report

Posted 2 years ago

“WHAT A RUBBISH COMPANY !!! Their customer service for home chargers is awful! They changed their CEO a few months ago and replaced him with Mr Akira Kirton and if anything, their service has gotten even worse. At least the last CEO answered emails, but not Mr Kirton it seems. I had an awful job getting the charger installed in the first place and the system I have is not really fit for purpose, as the sensor relay is, IMO, cheap and nasty and continuously faulty. It was only installed in April! When you phone to request an electrician to repair it, you are told you have to wait for 10 days for someone to phone to give a date when it can be repaired! How about you fit a decent system in the first place and save your customers these problems. I would never have chosen Bp Pulse, but MOTABILITY insisted I use them. Why not a company like PodPoint instead, as their customer services are way better than BP. Hours spent on the phone, only to be sent from pillar to post and getting nowhere ! Lousy product and lousy customer service. AVOID Bp Pulse or you’ll regret it.”

Helpful Report

Posted 2 years ago

“Avoid avoid avoid. You’ve been warned”

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Posted 2 years ago

“App is functionally useless!”

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Posted 2 years ago

bp pulse is rated 3.9 based on 4,410 reviews