bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good installation good instruction and reliable. No mess at all thankyou”

Helpful Report

Posted 6 years ago

“Basically OK but caused damage and didn’t explain well”

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Posted 6 years ago

“I found the Chargemaster system and staff excellent to deal with. Well done to all concerned, a pleasure to do business with you.”

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Posted 6 years ago

“Polite and friendly service. Very knowledgable. Clean job. Couldn’t be happier.”

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Posted 6 years ago

“Once everything was in place, Chargemaster was quick and efficient to install the actual charging unit. However, I would expect the company to sort everything including any modifications to the current setup at home (e.g. installation of an isolation switch etc)... This would be much more attractive and efficient from the customer perspective...”

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Posted 6 years ago

“Very happy with my home Chargemaster it is very easy & quick to use.”

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Posted 6 years ago

“The instillation engineer was very good it is just a shame that chargemaster as a instillation company can not offer a full service including any civil works”

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Posted 6 years ago

“Overall there serivcs was good. There was a few issues at the beginning where I had to chase up Chargemaster to get an update, and the person I dealt with was not overly friendly, but John who installed my charger was great. He showed up on time, was really friendly, explained everything I needed to know and did a great job of I stalling the charger.”

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Posted 6 years ago

“I rarely write reviews but the service I received from Alan was exceptional. He was so thoughtful and considerate and made sure that the wiring required would be as tidy as possible. He kept me informed about his progress and kept my downtime to an absolute minimum. His instructions on how to use and maintain the Chargepoint were very comprehensive and informative. He was a true gentleman and an asset to your company. Thank you :-)”

Helpful Report

Posted 6 years ago

“Very efficient and quick. Explained about the charger and cleaned all his mess up.”

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Posted 6 years ago

“The engineer who came to fit the unit was very very good.”

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Posted 6 years ago

“Very rude staff member I. E. Donna Kovax”

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Posted 6 years ago

“Internal communication silo’d. Saying you will send an email is not good communication. Depts not talking to each other - do they even share customer data? Very little “can do” approach. Fitters not persistent in trying to find a way to fit the meter. Are they so bonused that they don’t have the time to do the job properly? Ultimately Manager was the one person who did what he said he would and on time.”

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Posted 6 years ago

“Very efficient”

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Posted 6 years ago

“Ann Marie on the phone and the engineer who installed the charger did a great job. Nothing was a problem and both were a pleasure to deal with.”

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Posted 6 years ago

“Really quick and easy installation and Craig the installer was very friendly and helpful”

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Posted 6 years ago

“Did what it said on the tin”

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Posted 6 years ago

“What a nice fitter He was very helpful and friendly”

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Posted 6 years ago

“Although telephone service very good and work carried out good . Report from first engineer was lost so we had a long wait while report found before install. Survey engineer said electrics in house fine we just needed a surge adapter. Fitting engineer said our electrics not good and we needed new fuse boards and £500 work by our electrical provider. Just the contrasting opinions but the two Chargemaster engineers the problem although everyone very helpful.”

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Posted 6 years ago

“Very professional and attentive . Excellent customer understanding of requirement and choices of charging options . Also greatly assisted with administration for grants . Overall first class and would recommend then to other prospective customers /clients. Thank you great work well done !”

Helpful Report

Posted 6 years ago

bp pulse is rated 3.9 based on 4,413 reviews