bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer service. Reset the unit which then sorted my issue. I have made a few calls to BP pulse in the recent months and the team have always been extremely helpful and sorted any problems quickly. Fabulous service”

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Posted 2 years ago

“Very lovely & friendly person& also helpful to solve your issues.”

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Posted 2 years ago

“Excellent service from JDS Electrical who fitted our BP Chargemaster.”

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Posted 2 years ago

“BP Pulsr Home charger not working. Rang customer services who sent a document to reboot which i done twice and did not rectify the problem. I rang again and customer services asked me to complete a document with all the home charger information and advised someone would call within 48 hours to arrange an engineer appointment. No one called... Rang again today after the weekend to be told that it takes 10 working days for someone to call me back from the bookings department so not sure why I was advised by someone else above 48 hours and they had no idea how long I would have to wait for an appointment. Poor customer service - they are happy to get all the home charger installations booked in but if you have a problem once it's installed you will be waiting weeks to get it fixed!!”

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Posted 2 years ago

“Spoke to an agent called Qaseem raja and he was very very helpful and understanding towards my situation. Inwas really panicking and he made me calm and helped by trying to rectify the problem on the spot whilst i was on the phone and then helped me find another station where i could go and charge my electric vehicle. What an awesome dude. THANK YOU”

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Posted 2 years ago

“After a very frustrating 6 weeks of the App not working with the Home Charger, BP Pulse eventually replaced the Wall Charger. I was then allocated a Senior Technical Support Engineer, Shalim Miah, who over a number of days evaluated my schedule issues, downloaded some software and firmware updates and tested different settings. Some telephone discussions took place out of hours, in the evening, and his dedication to solving my problems was rewarded with a satisfactory conclusion. I’m very happy with my Charger, albeit there needed some persistence in getting it to work correctly”

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Posted 2 years ago

“Great customer service. I had roblem starting a charge with BPpUlse card. Spoke to Qaseem Raja in customer services; charge started remotely. Great support. Thank you.”

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Posted 2 years ago

“Having had some issues with tracking data due to digital coverage, Shalim Miah was brilliant in helping e get it sorted, more than once.”

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Posted 2 years ago

“Dreadful product which has never worked on a schedule to benefit from lower energy tariff. We have received appalling customer service from Bp Pulse. We have patiently been waiting for almost two months for a response and have been told three times our concerns have been escalated. Bp pluse customer service appears to be in cardiac arrest - dead poor all round. Not a recommend provider!”

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Posted 2 years ago

“Great service, extremely helpful”

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Posted 2 years ago

“Booked in before the 31st of March to make sure I was eligible for the £350 government insensitive, 6th of April comes and I get a call saying they are unable to fit my home charger as the tether could be a trip hazard! They canceled my order before I could even explain that I own the land they were talking about! Going to a Zappi charger now but without the £350 government cash back. Thanks BP, right when everyone is feeling the pinch a low blow has been delivered! Dont bother with these time wasters.”

Helpful Report

Posted 2 years ago

“Very slow in responding and giving excuses on 10 March 2022 " we are still waiting for feedback from the DNO (Distribution Network Operators; the company responsible for your incoming electricity supply to your meter) regarding approval of your application", yet approval was granted on 28 February. As a result missed the OZEV grant which expired on 31 March.”

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Posted 2 years ago

“Good service well done”

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Posted 2 years ago

“Reported an issue with my charger that the app saying I'm not connected to the charger and not being able to get schedule to work on the 4/03/22 but I can see my costs for charging was told someone would contact regarding this heard nothing after a week so did a review and was told I was a priority week later phoned yet again as I had heard nothing I was then asked to give them 48 hrs to sort this out nothing happened yet again phoned yet again on the 22/03/22 and was told that 30 minutes before my phone call my case had been assigned I did get an email later that day it's now the 30/03/22 and I'm no further forward and no communication it makes me think that you are unable to resolve this issue or unwilling feel that it is time for you a full refund as this is not fit for purpose.”

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Posted 2 years ago

“Had to call BP pulse today for assistance- I couldnt get a charging ststion to work. A minute or so on the phone and the issue was resolved.”

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Posted 2 years ago

“Richard was very professional and such a lovely man who installed our charger . He explained everything in full and the installation was really quick and exceptionally neat and tidy . Highly recommend!”

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Posted 2 years ago

“Awful customer service. Charger already playing up four days after install.”

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Posted 2 years ago

“Jordan came to the house today (29-3-22) to fit my charge point for my new car I got. He was so nice very polite very knowledgeable and happy to help. He took his time to go through and show me everything and answered any of my silly questions. He worked neatly and would always understand when I needed to get by him to let our dogs out. I would highly recommend Jordan and would like to thank him again for all the help he gave me.”

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Posted 2 years ago

“I have order a BP pulse home charger in November 2021 They came in 1st of March 2022 to install, however they did not have the unit in stock and told me i would be getting one in two weeks. now is the 29th of March and i have not received any message or contact about the unit and it still has not yet been installed. I do not recommend BP pulse at all. they are selling an item that they do not have in stock and they still do not know when they will have it”

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Posted 2 years ago

“I have made an application to install EV charger and it was rejected. Company is not willing to install the EV Charging Unit for thoese who live in terrace house. Shameful discrimination. Despite provided all safety requirements for pedestrian the company has rejected the application. Those who do not have private parking cannot have electric vehicles while Government is shouting for fully electrification on automobile. How that is possible if Companies like BPpulse is not willing to install EV charger to those who do not have private parking. Lancashire County Council has installed trunking for pedestrian safety see picture attached despite this bppulse is not willing to install ev charger.”

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Posted 2 years ago

bp pulse is rated 3.9 based on 4,410 reviews