bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I require a PDF version of my receipt to progress a grant towards the final cost. Emails go unanswered. Did speak to my 'agent' on the phone, after hanging on for about 40 minutes (this is a regular event). Was promised a PDF. All to no avail. Surely to goodness a simple thing to progress?”

Helpful Report

Posted 4 years ago

“I had the Charging unit installed in July. The app doesn't work properly with the unit. 2 original charges show and nothing after that. Also doesn't sow when connected. I have called 3 times and reset the system and called back. No one ever follows up.”

Helpful Report

Posted 4 years ago

“I had minor problems with the website but that seems to be the norm. Otherwise it all worked well with little hassle and the installation was particularly painless. With any luck I might get the car to go with the charger in the near future. If car dealers were as professional as Chargemaster, buying a new car would be very much easier”

Helpful Report

Posted 4 years ago

“Unit is fine but had six week delays getting it installed including having to arrange double pole isolation switch installation with electricity provider and then found the fuse box with the switch was not useable anyway. Another fuse box which I had been told was no good, is now connected. A waste of time and money !!”

Helpful Report

Posted 4 years ago

“Complete lack of customer service despite numerous emails and phone calls (spending c. 30 mins on hold each time) - nobody replies, even the lady that was ‘assigned’ to my case. So I have no idea what’s going on after all the documentation I submitted. Have sent an email this morning saying I am going with someone else now for installation - unbelievable a for a large company such as BP. I am now going to be left with a brand new EV and no way to charge it - not happy !”

Helpful Report

Posted 4 years ago

“BP certainly pulled out all the stops on this one. Other companies couldn't even be bothered to send anyone to do a proper survey but BP sent round one of their electricians, Marcus who was prompt, courteous and did a thorough job and explained everything. Two weeks later he was back and did the whole job in 2.5 hours. He explained how everything worked and left no mess 10 stars to him. Whatever BP are paying him, he deserves a rise. I would certainly recommend him and BP”

Helpful Report

Posted 4 years ago

“Disappointing service from start to finish. See attached photo re finished result. Still not had email with code to attach charge unit to phone.”

bp pulse 1 star review on 2nd October 2020

Helpful Report

Posted 4 years ago

“Had my fitted today, Kamar from W Yorks fitted the unit, perfect job, very good personal skills , was very pleased with the job and overall have been very happy with service received from BP . Looking forward to using the app although the hundreds of bad reviews regarding the app is a shame.”

Helpful Report

Posted 4 years ago

“Excellent job done and very polite and friendly. the only set back was is that you either fit a tethered unit with the cable but do not supply the cable for the other unit where you have to connect a cable. the cable fitted at my place colour is already coming off it as it is outside in the sun and rain. It would be better to have a non tetherd unit with the cable supplied for it. thanks Kamal”

Helpful Report

Posted 4 years ago

“I wrote a review last week and in a response from BP Chargemaster Andrew S apologised and said someone would contact me with an update that day. Surprise surprise, no one did and not only that I've just received an email from the company looking to start the initial process all over again, which is where I was 2 weeks ago and provided then all the signed docs and photos they're again asking for! Communication is clearly an issue for this lot. I now have an electric vehicle with no home charging unit and no information when one will be fitted. I'm going to take this up with Renault because they obviously assume this company will provide a decent service to their customers and nothing could be further from the truth. I also find it very interesting that the Trust Pilot review score for BP Chargemaster puts them in the AWFUL category.”

Helpful Report

Posted 4 years ago

Dear Kevin, thanks for your note and I am really sorry you have not heard from one of our advisors. I will investigate the lack of contact. I will also contact you directly now to update you and explain the reason for the duplication. Andrew S

Posted 4 years ago

“Charger works very well. The engineer who came to install it was very friendly and professional. Altogether an excellent service”

Helpful Report

Posted 4 years ago

“Installation was delayed due to confusion over requirements for OLEV Grant form. Fitter did an excellent job, but still awaiting Part P Certificate. Unit sometimes has difficulty communicating with Server so strange things can happen with schedules. This was part of deal when buying new Renault Zoe.”

Helpful Report

Posted 4 years ago

Thanks for your feedback. I will ensure that the advisor you worked with contact you to supply whatever you need. Thanks, Andrew S

Posted 4 years ago

“BP Chargemaster made this purchase as easy as possible. Purchasing a wall charger is not a simple thing to do ( forms to fill in etc) but the staff are extremely helpful and more than happy to answer any questions you may have and help you every step of the way. They were also very quick in getting it installed considering the circumstances of COVID 19.”

Helpful Report

Posted 4 years ago

“Fitter was efficient, polite and work to connect and position the charging unit was done with care. However booking process was a shambles and despite confirmation of arrival time in afternoon he was on my doorstep at 8am. My application included photos and a plan of the proposed route of the cabling and it was very clear that this was NOT just going to be run along the wall of the house - I ended up lifting block paving and digging a trench myself in order to have the cabling positioned where I wanted it (and to be clear I am a 50 year old woman and this is not how I was planning on spending my morning). I would hesitate to recommend you over a local firm.”

Helpful Report

Posted 4 years ago

Thanks for taking the time to share your feedback. I am sorry to read your description. I will ensure we look into the details of your application and get one of the team to call you . Thanks, Andrew S

Posted 4 years ago

“Didn’t respond to dealer for fitting of home charge unit and then when chased up their speed of subsequent response has been glacial. 2-3 days typical and when I called today I was held in a queue and then was cut off. I pick up my EV today and still have no idea when they’re going to fit a unit.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to write a review. I am sorry that you have not received an update but I will ensure you are contacted today with an update. Best regards, Andrew S

Posted 4 years ago

“Very efficient and courteous.”

Helpful Report

Posted 4 years ago

“Does what it says on the tin.”

Helpful Report

Posted 4 years ago

“Marcus Graves of Chargemaster came promptly at 0800 adter 3 hour jouney from Cambridge. He carried out a very thorough testing of the Non RCD Insulator advised by your excellent Sayful Alam. He stated that the electrics installed by Gjf Electrics were well up to standard. He then installed the Chargemaster unit and explained its workings and I then used it to recharge my new Zoe under his supervision. Well done! However, your telephone answering delays are terrible and need addressing. Note.”

Helpful Report

Posted 4 years ago

“Not happy with the isolation switch ,it looks like an indoor switch ,but it was fitted on the external wall”

Helpful Report

Posted 4 years ago

“Initial contact to arrange installation wasn't great but once things started moving along was excellent. Easy install, no fuss”

Helpful Report

Posted 4 years ago

bp pulse is rated 3.9 based on 4,410 reviews